The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

End-users will often overlook security and compliance in favor of getting the job done by taking advantage of free and readily available alternatives. But instead of telling end-users that they're doing something wrong, give them the enterprise-class tools that will help them to achieve their goals, and support them in doing it right. 

Requiring a high performance, scalable and reliable networking infrastructure at its new facilities, O'Keeffe & Swartz turned to HP. With support for IP telephony a requirement, an HP Converged Infrastructure was deployed, along with Mitel IP telephony and HP Networking Software. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

Learn how to maximize electronic medical records (EMR) user adoption by providing fast, convenient, secure access to EMR data across multiple clients, where and when the clinician requests it. 

Content provided by Google. IT organizations are working to improve email security and add compliance and e-discovery capabilities. Spam and malware are bad and are getting worse, and the risk and potential costs associated with e-discovery are increasing. As a result, organizations need a better way to solve these problems. 

In an always-on environment, how can significant changes be made to unclutter the application portfolio and update key systems without disrupting business or productivity? Learn about a strategy that can allow businesses to gain an overview of their current situation and needs from multiple angles without disrupting day-to-day activities. 

Access this white paper to learn about an innovative platform that can help your business minimize downtime, balance workloads, and easily shift resources across the cloud. 

Powered by ZANTAZ EAS and Digital Safe Technologies, First Archive provides a modular approach to solving your archiving and retention problems with modules for Microsoft Exchange, Lotus Domino, compliant supervision and discovery. 

Introducing virtual servers into your data center both simplifies and complicates your backup processes. This expert podcast explores the best practices for backing up and recovering critical VMs to avoid these potential obstacles. 

Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. 

Storing files centrally at HQ causes slow file access performance for branch office users. Synchronized (mirrored) file servers with version conflict control is an ideal solution to enable fast LAN speed file access for all employees. Try out this free trial software to learn more about your data solutions.