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Search Results 1 - 25 of 475 | Next Page
Global Instant Remote Support for Multi-Agent Teams by NTR Global
November 17, 2011 - (Free Research)
Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit. 
(TRIAL SOFTWARE) READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM
June 2008 - (Free Research)
Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. 
(WEBCAST) READ ABSTRACT |

Utilize analytics to drive customer satisfaction and retention by Infor CRM
December 2011 - (Free Research)
Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. 
(WEBCAST) READ ABSTRACT |

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf
April 2011 - (Free Research)
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

The Critical Role of Infrastructure Management in Application Performance by CA Technologies.
June 2011 - (Free Research)
For years, organizations have sought ways to effectively identify and resolve the problems affecting critical business applications and expedite a complete resolution. Learn how application performance management solutions can help companies grow profits, ensure customer satisfaction and maintain loyalty via end-to-end visibility and deep analysis. 
(WHITE PAPER) READ ABSTRACT |

CIO Survey Reveals Top Application Performance Management Strategies by CA Technologies.
June 2011 - (Free Research)
In an exclusive survey, members of the CIO Forum on LinkedIn have weighed in on the business impact of application performance. These CIOs and IT leaders say they directly associate application performance with end-user and customer satisfaction, along with the potential to increase productivity and lower costs. 
(WHITE PAPER) READ ABSTRACT |

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies.
December 2011 - (Free Research)
The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. 
(WEBCAST) READ ABSTRACT |

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf
January 2011 - (Free Research)
In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies.
December 2011 - (Free Research)
Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. 
(WHITE PAPER) READ ABSTRACT |

Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation
April 2011 - (Free Research)
As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Stop throwing away marketing dollars, key steps for online customer retention by Tealeaf
November 2010 - (Free Research)
This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time. 
(WEBCAST) READ ABSTRACT |

Client LifeCycle demo by Centennial-Software
July 2008 - (Free Research)
Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today. 
(DEMO) READ ABSTRACT |

Driving Situational Awareness: Optimizing informational visualization to facilitate decisions at the executive level by CA Technologies.
December 2011 - (Free Research)
Learn how IT leaders can foster visibility across their organization that arms the executive community with the knowledge needed to make proactive decisions — and identify and mitigate emerging risks and issues before they negatively affect the bottom line, customer satisfaction, and brand reputation. 
(WHITE PAPER) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM
February 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 
(EGUIDE) READ ABSTRACT |

Best Practices for Embedding BI into your Software Solution by Birst
April 2011 - (Free Research)
This paper offers practical advice on how to plan for, build, and market an analytics product. If you execute product development and rollout well, you can grow your business, build customer satisfaction, and improve the “stickiness” of your product. But like any great opportunity, success requires careful planning and attention to detail. 
(WHITE PAPER) READ ABSTRACT |

The global state of the PMO: The IT perspective by ComputerWeekly.com
May 2011 - (Free Research)
This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 
(IT BRIEFING) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE) READ ABSTRACT |

A holistic view of customer analytics for maximizing selling opportunities by Infor CRM
January 2012 - (Free Research)
This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. 
(ANALYST REPORT) READ ABSTRACT |

Key Tips to Improve Your SLA Performance by CA Technologies.
August 2011 - (Free Research)
Most service providers take a manual, reactive approach to managing and reporting against service level commitments. Read this white paper to learn how automating service level management with CA Business Service Insight reduces costs associated with service level management. 
(ANALYST BRIEF) READ ABSTRACT |

Deliver Dynamic Business Continuity for the Enterprise with Dell Compellent Live Volume by Dell Compellent
October 2011 - (Free Research)
Access this white paper to learn about an innovative platform that can help your business minimize downtime, balance workloads, and easily shift resources across the cloud. 
(WHITE PAPER) READ ABSTRACT |

CIOs Say: Application Performance is Top Priority, End User is King by CA Technologies.
June 2011 - (Free Research)
This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance. It's all about end-user and customer satisfaction, increasing productivity, and lowering costs.  
(WHITE PAPER) READ ABSTRACT |

#1 BI system for SaaS providers and ISVs by Actuate
January 2012 - (Free Research)
Learn why six leading software companies are now embedding BIRT into their product for highly customizable, visually rich data analysis and reporting rather than choosing to develop tools of their own. 
(CASE STUDY) READ ABSTRACT |

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