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Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee by CA Technologies.

October 19, 2010 - (Free Research)
Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance. 
(CASE STUDY) READ ABSTRACT |

Best Practices for Resolving Business-Critical Application Problems by BMC Software, Extending Value with Identify Software

April 22, 2008 - (Free Research)
This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development. 
(WHITE PAPER) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist

July 28, 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more. 
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The Essentials Series: Solving Network Problems Before They Occur - How to Use WMI in Network Problem Resolution by Ipswitch WhatsUp Gold

February 13, 2012 - (Free Research)
Access this whitepaper to learn more about Windows Management Instrumentation – a platform-specific service – and how it can be effective for network monitoring. 
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The Business Case for Better Problem Resolution Processes by BMC Software, Extending Value with Identify Software

November 01, 2007 - (Free Research)
This white paper details the results of a Forrester survey which explores the inefficiencies that exist in common approaches to application problem resolution. 
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The Essentials Series: Solving Network Problems Before They Occur - How to Use SNMP in Network Problem Resolution by Ipswitch WhatsUp Gold

February 13, 2012 - (Free Research)
The Simple Network Management Protocol can help you get a clear view into your network. Network visibility is one of the most important ways you can quickly find and eliminate issues and ensure that your network is doing everything it’s supposed to. 
(WHITE PAPER) READ ABSTRACT |

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation

September 03, 2009 - (Free Research)
This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. 
(WHITE PAPER) READ ABSTRACT |

Quickly Pinpoint and Resolve Problems in Windows/.NET Applications by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
Discover the most common .NET application problems, strategies to accelerate the problem resolution process and how to resolve issues faster. 
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The Growing Importance of IT Support Services by Hewlett-Packard Company

November 2011 - (Free Research)
This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider. 
(WHITE PAPER) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

Application Problem Resolution in a J2EE Environment by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
When considering deploying J2EE applications, designing an efficient and rapid application problem resolution process is important. Discover common J2EE application problems and strategies to accelerate resolution and minimize risk. 
(WHITE PAPER) READ ABSTRACT |

Dell SupportAssist FAQ by Dell, Inc. and Intel®

May 2013 - (Free Research)
This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center by Microsoft

February 2010 - (Free Research)
In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution. 
(PRESENTATION TRANSCRIPT)

Close the Omni-channel Customer Experience Gap by IBM

August 2013 - (Free Research)
If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. 
(WHITE PAPER) READ ABSTRACT |

Cisco, IBM and Rockwell Automation: Integrated Manufacturing Productivity for Automotive by IBM Line of Business

February 2008 - (Free Research)
Learn how this comprehensive solution could enhance not only your manufacturing productivity, but quality and cost control as well. 
(WHITE PAPER)

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Simplify and Consolidate Data Protection for Better Business Results by IBM

September 2013 - (Free Research)
This informative resource examines a tool that provides advanced visualization, built-in analytics and integrated workflow automation features that dramatically simplify backup administration to streamline problem resolution and simplify data protection. 
(WHITE PAPER) READ ABSTRACT |

AT&T and IBM's Private Cloud Partnership:  From Competition to Coopetition by IBM

November 2012 - (Free Research)
Access this Frost & Sullivan report for key findings on how the joint program between cloud and network providers will affect the individual providers, as well as the customers. 
(ANALYST REPORT) READ ABSTRACT |

Cross enterprise APM demo by CA Technologies.

July 2011 - (Free Research)
This webcast points out common bottlenecks that delay the resolution of application performance issues on your mainframe. Learn why it is essential that you integrate your mainframe with the other distributed systems you rely on. 
(WEBCAST) READ ABSTRACT |

The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company

September 2011 - (Free Research)
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime. 
(WHITE PAPER) READ ABSTRACT |

Gartner Magic Quadrant for IT Event Correlation and Analysis by Hewlett-Packard Company

March 2011 - (Free Research)
This Magic Quadrant addresses mature and emerging products that help IT organizations consolidate, analyze and respond to component-level IT infrastructure events, improve event-to-incident/problem resolution processes, and improve alignment between events and business-oriented IT services. 
(WHITE PAPER) READ ABSTRACT |

CA Nimsoft Monitor Trial by CA Technologies.

June 2014 - (Free Research)
This registration form allows IT professionals considering CA Nimsoft Monitor to request a full trial version of the tool. 
(DOWNLOAD) READ ABSTRACT |

Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs by Citrix

May 2009 - (Free Research)
Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs. 
(WHITE PAPER) READ ABSTRACT |

CA Virtualization Management Solution Brief by CA Technologies.

November 2009 - (Free Research)
CA Virtualization Management solutions provide integrated end-to-end management, business-driven automation and security. As such, CA facilitates virtualization's promise of cost reduction and efficiency gains through consolidation, standardization and lower energy consumption, which drive better business outcomes. 
(ARTICLE) READ ABSTRACT |

Troubleshooting Cisco Switches by Global Knowledge

April 2013 - (Free Research)
When an outage or network incident takes place, it can often create an intense burden for the engineers called upon to assist. Having a solid strategy for how to approach incidents can give you the calm confidence to effectively resolve the problem even in the midst of the proverbial storm. 
(WHITE PAPER) READ ABSTRACT |

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