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SAP Sales Order Management: A Behemoth That Works by Esker Inc.
February 15, 2012 - (Free Research)
In this exclusive e-book, find expert tips and strategies for using SAP sales order management software to regain control of your processes to increase efficiency, decrease problems, and boost customer satisfaction.
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Work Smarter. Sell Better. Win More. by SAP America, Inc.
April 12, 2012 - (Free Research)
Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
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E-Book: Gaining Control of Order Management Processes by SAP America, Inc.
April 25, 2012 - (Free Research)
This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.
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Gaining Control of Order Management Processes by Esker Inc.
March 07, 2011 - (Free Research)
In this E-Book, designed for business and IT professionals, find out more about using technology to gain control of sales order management processes. Learn how to navigate the many technology choices and choose between on-premise or SaaS/cloud options. And get key considerations and best practices for optimizing sales order processes.
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Pitfalls to avoid in SAP order management by Esker Inc.
April 17, 2012 - (Free Research)
In this expert e-guide, readers will learn about pitfalls to avoid in order management, as well as how to take advantage of financial tools within the system.
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CRM Buyer’s Guide – 2011 Edition by SearchCRM
June 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Staying connected: Don't let faulty mobile applications lose customers by SearchCRM
May 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
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Defining the 21st Century salesperson by SAP America, Inc.
May 2012 - (Free Research)
This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
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Which Off-line CRM solution for Field Force? by Wipro Technologies
October 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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SEEBURGER Technology Proves Profitable for SEGA by SEEBURGER
October 2008 - (Free Research)
SEEBURGER's B2B Gateway handles business integration for SEGA, due to which SEGA has reduced time to load orders less than 4 minutes, reduced administrative personnel training from three months to three weeks.
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Best Practices for Automating SAP® Order-to-Cash by Winshuttle, LLC
December 2008 - (Free Research)
This white paper describes how SAP® Business Suite customers can use Winshuttle software to automate the Order-to-Cash business process through the user-enabled loading of Excel data.
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Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters
February 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters
December 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
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Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters
May 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM
August 2010 - (Free Research)
Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.
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Automating Fax and Email Orders into ERP by Esker Inc.
May 2012 - (Free Research)
<p>This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.</p>
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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What if? Unleashing the Potential of Digital Signage by Insight
December 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power.
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WebSmart Services by Melissa Data Corp
April 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.
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Making the most of customer data: CRM analytics by SearchCRM
April 2013 - (Free Research)
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
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Using Social Media to Win Over Customers by SearchCRM
March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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