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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

CRM Data Analytics Features by Indicee

March 27, 2014 - (Free Research)
This expert eGuide discusses how today's CRM data analytics capabilities go beyond the data points collected concerning the number of email messages sent to customers and the number of calls and quotes. 
(EGUIDE) READ ABSTRACT |

What’s New in VMware ThinApp 4.6 by VMware, Inc.

April 25, 2011 - (Free Research)
It is important to remember that Web-based applications pose compatibility issues similar to native applications because of the underlying technology components used to create and run them. Learn how utilizing the right software allows you to ensure legacy application compatibility with each successive browser or operating system update. 
(WEBCAST) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies

October 21, 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. 
(WHITE PAPER) READ ABSTRACT |

Pros and cons of WFM in the call center by Infor WFM Workbrain

January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

The value of mobile and social to CRM by ComputerWeekly.com

March 16, 2012 - (Free Research)
Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 
(ANALYST REPORT) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 14, 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

HP Data Protector 6.1 Software: VMware Integration Installation Best Practice by Hewlett-Packard Company

June 10, 2009 - (Free Research)
This white paper provides information on how to plan and install the HP Data Protector VMware Integration in different ways. 
(WHITE PAPER) READ ABSTRACT |

6 Things Every Manager Should Know About Microsoft Sharepoint by Rackspace Hosting

October 11, 2011 - (Free Research)
Wouldn’t it be great if you could quickly find company information, work closely with teams in different locations, and securely share documents with major customers? You can do all that with SharePoint. This resource presents six key concepts that every IT pro should be aware of before adopting SharePoint into the enterprise 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 6 November 2012: The business benefits of 4G by ComputerWeekly.com

November 06, 2012 - (Free Research)
In this week's Computer Weekly, as the UK's first 4G mobile network goes live, we examine the benefits for business. IT security suppliers say that cross-industry collaboration is needed – but can they work together? And we take a look at the latest wireless networking technology, known as WiGig. Read the issue now. 
(EZINE) READ ABSTRACT |

6 Storage Efficiency Technologies: What They Do and How You Save by IBM

October 20, 2011 - (Free Research)
This E-Guide can help you achieve your efficiency goals by outlining different storage tools to use, how they work and how you can save by using them. Also discover the pros and cons of storage management tools today. 
(EGUIDE) READ ABSTRACT |

eZine Volume 6: Evaluating Exchange Server in the Cloud by IBM

September 09, 2011 - (Free Research)
In this Exchange Insider E-zine, we will evaluate running exchange server in the cloud, how to make disaster recovery less painful for IT pros, and discuss why properly configuring virtual machines that host Exchange 2010 server roles is essential in a virtualization project. 
(EZINE)

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 01, 2012 - (Free Research)
This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 
(WHITE PAPER) READ ABSTRACT |

HP Data Protector 6.1 software VMware Integration Installation Best Practice by Hewlett-Packard Company

November 17, 2009 - (Free Research)
This white paper discusses the different ways for installing the Data Protector package and shows the pros and cons of each method. You can choose the method which fits your requirements. At the end of this white paper, a troubleshooting chapter lists error messages and necessary steps for fixing these problems. 
(WHITE PAPER) READ ABSTRACT |

A Best Practice Guide to Family Office Technology by Advent Software, Inc

November 08, 2010 - (Free Research)
Packed with practical tips and actionable guidance, this 16-page report covers all of the key technology systems that family offices need to evaluate—along with the pros and cons of each and tradeoffs to consider. It’s a must-read for any family office looking to build competitive advantage in today’s environment. 
(WHITE PAPER)

SAN Health Check Tool Download by Brocade

March 27, 2014 - (Free Research)
This resource highlights the 6 steps needed to find out the status of your SAN environment, including a SAN health check tool that is free to download. 
(WHITE PAPER) READ ABSTRACT |

Symantec Storage Foundation 6.1: SmartIO by Symantec Corporation

January 31, 2014 - (Free Research)
This white paper highlights a storage solution that brings granular, online caching to applications architects, server admins, and database admins to move reads and writes inside the server. 
(WHITE PAPER) READ ABSTRACT |

WCM Playbook: Tips for the Web Content Management Pro by TechTarget

February 19, 2014 - (Free Research)
When it comes to web development, managing the complexities of its content is often complex and cumbersome, but it doesn't always have to be if you have the right tools in place. Complete this survey and gain access to "WCM Playbook: Tips for the Web Content Management Pro". 
(RESOURCE)

How to Choose a Managed Network Services Provider: 6 Best Practices to Ensure a Thorough Evaluation by MegaPath Inc.

May 19, 2011 - (Free Research)
It's important for organizations to reevaluate their network management approach every so often. This paper discusses a new option for you to consider as it introduces outsourced network management and uncovers the many benefits it provides.   
(WHITE PAPER) READ ABSTRACT |

Idera & Holistic Backup Management - Dynamic Duo of Server Backup by Idera

January 28, 2014 - (Free Research)
This white paper caters to your interest in where backup software is headed – a holistic approach to managing backups that your organization wants and needs backup software to deliver. Read on to discover 6 characteristics of a holistic solution. 
(WHITE PAPER) READ ABSTRACT |

Accelerate Sales Velocity by Oracle Corporation

June 2008 - (Free Research)
Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity. 
(WHITE PAPER) READ ABSTRACT |

The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software

September 2008 - (Free Research)
CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management. 
(WHITE PAPER) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
(CASE STUDY) READ ABSTRACT |

6 Hidden Secrets to Offering Exceptional Customer Service by Salesforce.com

October 2013 - (Free Research)
The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

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