Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Today, security pros must fight on multiple fronts as cybercriminals find new ways to exploit customers and their users. In this Information Security Essential Guide, get a comprehensive look into today’s threat landscape and gain new strategies to tackle emerging cyberattacks. 

Each new OS is touted as the “Holy Grail” of features that every IT pro has been waiting for. Windows 7 is no different. This chapter looks at the Windows 7 security features such as BitLocker and Action Center, and separates those that really count from those that sound better on paper. 

Inside, explore 5 questions you need to ask before selecting a high-efficiency, multi-mode UPS for your data center. 

In this podcast, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. Listen now to learn more. 

Virtual desktop infrastructures is an initiative that many IT pros are familiar with, but when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This podcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more. 

This white paper presents a proven approach to managing risk and improving information security. Find out why desktop virtualization is secure by design and discover new requirements your security strategy should address, including a full range of device types, access to data from anywhere, and more. 

Learn about cloud storage options for primary/nearline storage. We'll cover the pros and cons of using cloud storage, describe new technologies that help bridge the gap between physical data center resources and cloud services, and provide some tips on using hybrid cloud storage. 

Read this FAQ featuring W. Curtis Preston, which outlines how Linear Tape-Open (LTO) tape differs from other tape media, the various generations of LTO and the pros and cons of this backup technology. Also learn about the newest model, LTO-5, being released this year. 

Many organizations struggle to deal with the management challenges of complex IT environments, not only on backup performance and the achievement of Recovery Time Objectives in disaster recovery, but also on productivity, performance and profitability. 

What does Windows Server 2008 R2 have in store and what benefits are early adopters most excited about? Get answers to these questions and more in this expert e-guide from SearchWindowsServer.com. Gain greater insight into new features and learn how R2 could help save your organization money. 

This white paper explains how the concept of IT-as-a-Service emerged over time and offers exclusive advice to help organizations embrace it. Find out how the cloud fits into the service landscape and discover the essential building blocks required to enable this new IT model.