Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

6 Things Every Manager Should Know About Microsoft Sharepoint by Rackspace Hosting October 11, 2011 - (Free Research) Wouldn’t it be great if you could quickly find company information, work closely with teams in different locations, and securely share documents with major customers? You can do all that with SharePoint. This resource presents six key concepts that every IT pro should be aware of before adopting SharePoint into the enterprise  (WHITE PAPER) READ ABSTRACT |

Data Protection 2.0: It’s Not Just Names and Numbers Anymore by Tripwire, Inc. February 08, 2011 - (Free Research) The external forces of advanced threats and compliance obligations, combined with the internal forces of new business initiatives, lead to a complex set of data protec­tion requirements. This paper provides an overview of the many data protection challenges CISOs face and suggests a sequence of five actions to take to address these challenges.  (WHITE PAPER) READ ABSTRACT |

Unified data center fabric overview: Tips from the pro by Enterasys December 02, 2011 - (Free Research) Access this e-guide to learn more about data center fabrics with tips from the pros.  (EGUIDE) READ ABSTRACT |

Security on a Budget by Global Knowledge May 19, 2011 - (Free Research) This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security.  (WHITE PAPER) READ ABSTRACT |

Revamping and optimizing your SAP GRC strategy by Security Weaver November 08, 2010 - (Free Research) GRC is by now a well-known concept but processes for keeping track of it are still in the nascent stages at some companies, with many companies still using Excel or SharePoint for reporting purposes. Get advice on how to get started with GRC software within the SAP landscape, and how to use the software to achieve a successful compliance strategy.  (EBOOK)

IT Automation: Support and Improve Business Innovation by Cisco Systems, Inc. July 28, 2011 - (Free Research) This white paper provides a deeper understanding of IT automation. Obtain a detailed definition of this concept and gain insight into the areas it comprises and its successful elements.  (WHITE PAPER) READ ABSTRACT |

Application Performance Management: A Prerequisite for Successful Cloud Computing by CA Technologies. April 01, 2011 - (Free Research) <p>This research report clarifies a common misunderstanding concerning the relationship between virtualization and cloud computing. Discover how application performance management fits into your cloud project and obtain advice to help you avoid pitfalls throughout the execution process.</p>  (WHITE PAPER) READ ABSTRACT |

Where Automated Tiering Stands Today in the Storage Landscape by DataCore Software Corporation September 30, 2011 - (Free Research) This expert E-Guide discusses how automated tiering is used today, the pros and cons of array-based automated tiered storage products and much more.  (EGUIDE) READ ABSTRACT |

Continuous Customer Dialogues by Infor November 24, 2010 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper.  (WHITE PAPER) READ ABSTRACT |

HP Data Protector 6.1 software VMware Integration Installation Best Practice by Hewlett-Packard Company November 17, 2009 - (Free Research) This white paper discusses the different ways for installing the Data Protector package and shows the pros and cons of each method. You can choose the method which fits your requirements. At the end of this white paper, a troubleshooting chapter lists error messages and necessary steps for fixing these problems.  (WHITE PAPER) READ ABSTRACT |

Information Security Magazine – June 2010: Laptop Lockdown by Information Security Magazine June 16, 2010 - (Free Research) This month’s cover story is on useful and affordable encryption options for preventing data loss in your organization’s riskiest endpoints. Other articles in this issue cover cloud security, Symantec’s recent acquisitions, compliance management, and a debate over hiring convicted hackers. Read these great articles and more in this month’s issue.  (EZINE)

HP Data Protector 6.1 Software: VMware Integration Installation Best Practice by Hewlett-Packard Company June 10, 2009 - (Free Research) This white paper provides information on how to plan and install the HP Data Protector VMware Integration in different ways.  (WHITE PAPER) READ ABSTRACT |

Windows Server® 2008 Hyper-V Technology Introduction with Advanced Management by Dell and Microsoft October 28, 2009 - (Free Research) The Hyper-V Technology Introduction with Advanced Management for Windows Server 2008 is an approximate 10 day service and consists of either a single-node implementation or dual-node highly available (HA) host-based cluster configuration and up to two servers for the System Center elements. Read this paper to learn more.  (DATA SHEET) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com September 05, 2011 - (Free Research) Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.  (IT BRIEFING) READ ABSTRACT |

TOGAF® and SABSA® Integration by ComputerWeekly.com October 11, 2011 - (Free Research) This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.  (IT BRIEFING) READ ABSTRACT |

ISVs, "This One's for You" by AppZero March 04, 2009 - (Free Research) Virtual machines and virtual appliances have successfully transformed data center operations. AppZero Virtual Application Appliances extend that transformation to server applications- Linux, Unix, and Windows. This paper explains Instant POCs, simplified implementations, and a cloud friendly slide to the SaaS model.  (WHITE PAPER) READ ABSTRACT |

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World by Cisco Systems, Inc. August 17, 2012 - (Free Research) Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.  (WHITE PAPER) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc. August 07, 2009 - (Free Research) Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.  (WHITE PAPER) READ ABSTRACT |

Pros and cons of WFM in the call center by Infor WFM Workbrain January 05, 2012 - (Free Research) The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.  (EGUIDE) READ ABSTRACT |

Trends in business intelligence by ComputerWeekly.com January 18, 2011 - (Free Research) Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals.  (IT BRIEFING) READ ABSTRACT |

Calculating the ROI of a SOA Project by Wipro Technologies June 2008 - (Free Research) ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative.  (WHITE PAPER) READ ABSTRACT |

Using Talent Supply Chain Management to Overcome Challenges in the Professional Services Market by SAP AG January 2007 - (Free Research) Discover how implementing an integrated talent supply chain management environment can help professional services providers enhance revenues by improving delivery performance and speeding client response.  (WHITE PAPER) READ ABSTRACT |

Virtual Private LAN Services: Extending Ethernet over the WAN by Tellabs October 2008 - (Free Research) This white paper includes an overview of the technical building blocks of VPLS, including a review of the MPLS features that help enable the creation of secure customer networks within a shared packet infrastructure.  (WHITE PAPER) READ ABSTRACT |

Windows Azure Platform Security Essentials for Technical Decision Makers by Microsoft December 2010 - (Free Research) In this video, Graham Calladine, Security Architect with Microsoft Services, answers the most common security concerns CxOs and other technical decision-makers have regarding the security of their data in Windows Azure cloud platform.  (WEBCAST) READ ABSTRACT |

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