This Forrester Research report examines the current incarnation of SAP's midmarket software-as-a-service (SaaS) enterprise resource planning (ERP) offering Business ByDesign, its likely future direction, and emerging use cases. Read it to find out what Forrester's recommendations are for business process pros considering a ByDesign implementation. 

With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE? 

Access this case study to learn how the City of Oxnard deployed BlackBerry® smartphones and an application called Freeance Mobile™ – Pro Edition to mobilize the way data was collected during the inspection and cleaning of storm drains. 

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 

This E-Guide is here to help walk you through the decision-making process and determine which NAS solution is right for you. In this guide you'll learn the pros and cons of scale-out and scale-up NAS options, discover six industries that should always use scale-out systems and more. 

In this podcast, Marc Staimer, president of Dragon Slayer Consulting, discusses storage virtualization technology. Find out the pros and cons of storage virtualization, when to rule out storage virtualization in your environment, and how to decide whether file-based or block-based storage virtualization makes sense in your shop. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

It is ultimately up to each individual health care facility to determine the data backup options that best suit their needs, so long as the overall solution adheres to regulatory requirements.Access this e-guide for an overview of pros and cons of different types of backups. 

This webcast provides an overview of the different types of storage for VMware environments. Our expert offers storage suggestions based on your organization's size, budget and business needs. An accompanying podcast takes a look at the pros and cons of virtualizing your storage and when this option might be a good fit. 

The following five steps are some very effective ways to improve data security in a cost-effective manner and are the first steps toward readying an organization for more robust data protection measures such as DLP. 

Tune into this video featuring Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group as it outlines the challenges associated with endpoint data protection and management, how the problems are being addressed today, the advantages and disadvantages of these different data protection approaches and more. 

For the purposes of this learning series, the speakers will discuss the pros of using Dell hardware with Intel processors along with Citrix's XenDesktop 4 for desktop virtualization. The session will also review how Dell is currently working with Citrix to package the XenDesktop Quick PoC Kit into their POC offering. 

For the purposes of this learning series, the speakers will discuss the pros of using Dell hardware with Intel processors along with Citrix's XenDesktop 4 for desktop virtualization. The session will also review how Dell is currently working Citrix to package the XenDesktop Quick PoC Kit into their POC offering.