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Smarter Planet Industry Solutions technical podcast series: Season 1 by IBM October 21, 2011 - (Free Research) Welcome to the IBM developerWorks Smarter Planet Industry Solutions technical podcast series, your source for technical discussions regarding IT solutions for your industry. Tune in every few weeks to hear a new expert discussion.  (PODCAST) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat November 01, 2011 - (Free Research) This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.  (WHITE PAPER) READ ABSTRACT |

Postgres Plus® Technical Evaluation Guide by EnterpriseDB Corporation June 15, 2010 - (Free Research) This guide outlines the common steps that people go through when they are interested in evaluating an open source database (e.g. one or both of the Postgres Plus products). This guide will also provide links to other documents/collateral that will help you accomplish each step. Read on to learn about these common steps in evaluation in more detail.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Next-Generation Service Provider Platforms: What Do Service Providers Need? by Alcatel-Lucent December 2008 - (Free Research) This transcript, a printable version of the video from enterprise expert Tom Nolle, addresses the marginalization that operators face from over-the-top disintermediation - caused by exploding operating costs that result from declining revenue per bit.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Service Delivery Best Practices: Translating Customer Needs into Network Services by Alcatel-Lucent November 2008 - (Free Research) This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Selling the CIO on Business Services by Alcatel-Lucent October 2008 - (Free Research) This transcript is a printable version of the video presented by enterprise expert Gary Audin which is designed to help service providers sell beyond connectivity.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.  (ASP)

E-Guide: Benefits and Drawbacks of Mainframe Technical Support Methods for the Web by CA Technologies. December 2010 - (Free Research) This expert e-guide from SearchDataCenter.com explains various methods for solving technical support issues for the Web. Discover the advantages and drawbacks to each approach. And learn about serializing on the mainframe with compare-and-swap instruction.  (EGUIDE) READ ABSTRACT |

Best Practices to Device Control: An In-Depth Technical Webcast by Lumension May 2013 - (Free Research) This webcast offers practical steps you can take to implement the device control and encryption technologies that will help you effectively address the vulnerabilities associated with removable storage devices. Watch and learn more about laying the groundwork for data security, technical enforcement, data protection policies and more.  (WEBCAST) READ ABSTRACT |

Focus Research Series: Desktop and Application Delivery Landscape Report with All Profiles by Focus April 2008 - (Free Research) This excerpt of the Focus Landscape Research Series covers the drivers, trends, technical approaches and available solutions involved in evaluating and implementing desktop and application virtualization and delivery alternatives.  (WHITE PAPER) READ ABSTRACT |

Technical Report: Microsoft® SQL Server® Database Protection Using EqualLogic Auto-Snapshot Manager / Microsoft Edition by Dell, Inc. May 2011 - (Free Research) This Technical Report describes using EqualLogic Auto-Snapshot Manager / Microsoft Edition to perform online Smart Copy protection and recovery for SQL Server  (TECHNICAL ARTICLE) READ ABSTRACT |

vSphere Storage Appliance Technical White Paper by VMware, Inc. August 2011 - (Free Research) This technical white paper covers the vSphere® Storage Appliance (VSA) architecture, deployment of a VSA cluster, and basic monitoring and management.  Discover that VSA is resilient and easy to deploy, while enabling you to use advanced vSphere features like vSphere HA, vMotion®, and vSphere DRS.  (WHITE PAPER) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

Windows Azure Platform Security Essentials for Technical Decision Makers by Microsoft December 2010 - (Free Research) In this video, Graham Calladine, Security Architect with Microsoft Services, answers the most common security concerns CxOs and other technical decision-makers have regarding the security of their data in Windows Azure cloud platform.  (WEBCAST) READ ABSTRACT |

Innovate 2013, The IBM Technical Summit by IBM June 2013 - (Free Research) Learn what's influencing software development across the DevOps lifecycle at Innovate 2013: The IBM Technical Summit.  (EVENT) READ ABSTRACT |

SIM Technical Guide by SearchSecurity.com March 2013 - (Free Research) In this SearchSecurity.com Technical Guide on security information and event management (SIEM) systems, we explore the current state of SIEMs in the enterprise today and whether augmentation, cloud service, or rip and repair is your best upgrade option.  (EZINE) READ ABSTRACT |

Linux Related Technical Support Study by SUSE August 2010 - (Free Research) When it comes to technical support services, not all Linux offerings are created equal. This white paper evaluates three leading Linux vendors on several critical support capabilities, including ease of access to services, knowledge and expertise, and speed and effectiveness of resolution.  (WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

E-Book: Technical Guide on Vulnerability Management by SearchSecurity.com June 2010 - (Free Research) SearchSecurity.com presents a comprehensive guide to vulnerability management. Our experts cover all the angles with authoritative technical advice on: application security testing methods; leveraging vulnerability assessment results; analysis and correlation of pen test results; Windows patch management; and how to best assess your security state.  (EBOOK) READ ABSTRACT |

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10 by BlackBerry January 2013 - (Free Research) The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.  (VIDEOCAST) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent November 2010 - (Free Research) LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Proactive technical support: the overlooked essential in business resilience: Combine hardware and software technical support with business continuity and disaster recovery plans by IBM October 2011 - (Free Research) Read this white paper and discover how IBM tech support solutions fit into every good resiliency plan and what to look for in a good business resilience vendor.  (WHITE PAPER) READ ABSTRACT |

Oracle Solaris Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation July 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle Solaris and Oracle’s Sun x86 systems using Intel Xeon processor 5600 and 7500 series can improve your enterprise application solution environment.  (WHITE PAPER) READ ABSTRACT |

Oracle Solaris Operating System: Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation July 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle® Solaris and Oracle’s Sun x86 systems using Intel® Xeon® processor 5600 and 7500 series can improve your enterprise application solution environment.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

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