This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. 

In this webcast, learn more about the buzz surrounding Exchange 2010's archiving and retention capabilities. Discover how the features of this technology can improve message management and ensure compliance requirements are met. Get a handle on expanding email volume with Exchange 2010 archiving functionalities. 

To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center. 

To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center. 

This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 

SQL Server 2008 has many compelling features, but not all of them are necessary. See what's a good fit for your enterprise and what can wait. 

This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software. 

View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. 

This white paper presents how to implement a simple automated requisition solution in a SAP ERP system, and what you need to know before doing so. Read this paper to learn the benefits of this solution that will compliment the invoice verification process. 

Using the VKernel Capacity Bottleneck Analyzer, Hasbro is able to continuously monitor shared CPU, memory, and storage usage to properly allocate the required resources among all of its deployed virtual machines. 

This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 

In this informative webinar you will learn how Symantec and Sun combine their technologies and expertise to deliver breakthrough backup and recovery solutions that reduce both cost and complexity while increasing IT's capability to protect critical business data and minimize business disruptions during recoveries.