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Debunking Security Concerns with Hosted Call Centers by inContact January 10, 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com April 06, 2010 - (Free Research) Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!  (EBOOK)

Bringing Social Media Interactions into the Contact Center by Avaya December 31, 2011 - (Free Research) Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.  (WHITE PAPER) READ ABSTRACT |

Mobile Devices: Changing the Way You'll Service Your Customers by Interactive Intelligence, Inc. August 15, 2012 - (Free Research) Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Delivering a Personalized Experience: the Multichannel Contact Center by Avaya February 11, 2013 - (Free Research) Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.  (WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 31, 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

Password Self Help – Password Reset for IBM i by Safestone Technologies June 07, 2011 - (Free Research) Check out this white paper to learn about a self help password application that can give you a high ROI and free up time to work on more business critical issues.  (WHITE PAPER) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.  (EGUIDE) READ ABSTRACT |

CW+: Quocirca report: Effective public sector citizen communication by ComputerWeekly.com August 12, 2010 - (Free Research) The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change.  (WHITE PAPER) READ ABSTRACT |

The Definitive Guide to Windows Application Server and Backup 2.0 - Chapter 3: Whole Server Backups by AppAssure Software, Inc. September 21, 2009 - (Free Research) Ready to start ensuring solid backups in your environment, the Backup 2.0 way? That's what this chapter is all about, and what I call "whole server backups" is definitely the right place to begin. In this chapter, we'll discuss all the most common types of servers, what their native solutions look like, and assemble a Backup 2.0 wishlist.  (WHITE PAPER) READ ABSTRACT |

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT)

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT)

Real-Time Collaboration For Your Growing Business by Avaya December 31, 2012 - (Free Research) Discover how Avaya IP Office – a complete, across the board solution – can help you increase connectivity within your enterprise regardless of where employees, clients, and business partners are located. Click through to learn more about this innovative unified communications solution now!  (WHITE PAPER) READ ABSTRACT |

Ten top problems network techs encounter by Fluke Networks April 18, 2011 - (Free Research) This whitepaper discusses ten common problems encountered by technicians today and their symptoms, causes, and resolutions.  (WHITE PAPER) READ ABSTRACT |

EcoPaper Customer Success Story by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how Ecopaper equipped its sales force with BlackBerry® smartphones and deployed a mobile application called PWAP, from BlackBerry® Associate Alliance Member True Systems, to automate the sales process.  (CASE STUDY) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.  (SOFTWARE PRODUCT)

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com March 20, 2012 - (Free Research) In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.  (EZINE)

AventX Attachment Printer by STR Software May 07, 2009 - (Free Research) AventX Attachment Printer allows Oracle E-Business Suite users the flexibility to automatically print and collate any Oracle document with supporting database attachments. Operating seamlessly through the standard Oracle EBS print functionality, AventX Attachment Printer stands alone or is easily integrated with the AventX Oracle Connector.  (DATA SHEET) READ ABSTRACT |

Effective print security for SMBs by ComputerWeekly.com April 02, 2013 - (Free Research) Analysts Louella Fernandes and Clive Longbottom  discuss how integrated print management provides SMBs with a simple and scalable approach for print security.  (ANALYST REPORT) READ ABSTRACT |

Effective print management by ComputerWeekly.com April 02, 2013 - (Free Research) Analysts Louella Fernandes and Clive Longbottom offer tips on developing an effective print management strategy.  (ANALYST REPORT) READ ABSTRACT |

Laser vs. Inkjet vs. Thermal Printers: How to Select the Right Label Printer by Intermec May 11, 2011 - (Free Research) There are several factors to consider when selecting the right label printing solution to meet your company's specific needs. Read on for a brief overview of laser, inkjet and thermal technologies as they relate to label printing.  (WHITE PAPER) READ ABSTRACT |

Which Features Impact Mobile Printer Performance? by Intermec May 11, 2011 - (Free Research) There’s more to printer performance than what’s listed on the product spec sheet. This white paper will help identify how features and other variables impact mobile printer performance in real-world operations.  (WHITE PAPER) READ ABSTRACT |

The next frontier for managed print services by ComputerWeekly.com February 18, 2013 - (Free Research) MPS is extending beyond the enterprise to address requirements of mobile and remote workers, say analysts Louella Fernandes and Clive Longbottom.  (ANALYST REPORT) READ ABSTRACT |

Service excellence and Managed Print Services by ComputerWeekly.com September 27, 2012 - (Free Research) First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom.  (ANALYST REPORT) READ ABSTRACT |

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