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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance

January 2008 - (Free Research)
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. 
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The Green Data Center: Energy-Efficient Computing in the 21st Century, Chapter 3, 2009 Update by APC by Schneider Electric

February 2009 - (Free Research)
This chapter is a primer on energy efficient cooling and power distribution principles and best practices in data center. 
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7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.

February 2010 - (Free Research)
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. 
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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
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Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

December 2003 - (Free Research)
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
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Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

January 2009 - (Free Research)
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. 
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Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
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The 10 Best Practices for Performance Management by Gomez

August 2009 - (Free Research)
Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever. 
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Agile Development: A Manager's Roadmap for Success by VersionOne Inc.

September 2008 - (Free Research)
This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real... 
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Enabling Compliance with the PCI Data Security Standards by Vormetric

January 2007 - (Free Research)
Data Encryption Expert fills the gaps in your data protection efforts as an affordable and easy to implement solution to difficult compliance requirements like encryption, access control, host protection and auditing. 
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Children's Health Associates Reduces IT Costs and Complexities with Ericom's Server Based Computing Solution by Ericom Software

January 2007 - (Free Research)
See how Children's Health Associates, the largest private pediatric medical practice in the US, found a reliable and safe alternative to a standard Internet terminal system to achieve their IT goals. 
(CASE STUDY) READ ABSTRACT |

Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company

June 2008 - (Free Research)
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement. 
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Computer Weekly – 22 January 2013: Technology takes off at Heathrow Terminal 2 by ComputerWeekly.com

January 2013 - (Free Research)
In this week's Computer Weekly, we go behind the scenes at the building of Heathrow's high-tech Terminal 2 and hear from its CIO about the IT innovations. John Lewis saw 44% online sales growth over Christmas – we find out how the IT team delivered. And News International talks about moving its IT to Amazon's public cloud. Read the issue now. 
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Leaning IT : Applying the Principle of "Pull" to Scale Agile Teams by Rally Software

April 2009 - (Free Research)
Is your organization ready for this Agile "means to an end" or is Agile adoption inadvertently creating a classic "fix that fails?" Can Agile truly work at the Program level? This white paper is based on actual experiences of professionals who helped steer many of the largest Agile implementations done over the last five years. 
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Success Factors of a Best-Run Marketing Organisation - How Does Your Team Stack Up? by SAP AG

December 2007 - (Free Research)
How are leading marketing organisations getting the job done? Walk through their best practices, and you'll see what role software solutions - and customers - can play in helping marketing teams demonstrate favorable business outcomes. 
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Designed to Manage Lean Principles by Epicor Software Corporation

September 2008 - (Free Research)
Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today's market place-becoming lean to do so 
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Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.

April 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. 
(WHITE PAPER) READ ABSTRACT |

Anatomy of a PeopleSoft Archiving Project: Seven Basic Principles for Archiving PeopleSoft Enterprise Data by IBM

March 2008 - (Free Research)
Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing PeopleSoft Enterprise application data, with the broadest range of implementation options to ensure your success. 
(WHITE PAPER)

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

Nimble employers turn to agile project management by ComputerWeekly.com

November 2010 - (Free Research)
In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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PeopleSoft Testing by Hexaware Technologies

May 2008 - (Free Research)
The PeopleSoft Testing Accelerator Kit reduces the overhead of traceability and brings in the concept of reusability. 
(WHITE PAPER) READ ABSTRACT |

Do More with Less: The Five Strategies used by Successful SMB Manufacturers by Infor

September 2008 - (Free Research)
A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs. 
(WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Smart SOA: Best Practices for Agile Innovation and Optimization by IBM

June 2008 - (Free Research)
This white paper discusses SOA deployment best practices and lessons learned. Learn how to use SOA technology to better support agile business innovation and optimization. 
(WHITE PAPER)

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