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Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
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DirectAccess and Windows 7 Enterprise by Microsoft Corporation India Pvt Ltd

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Mobile Workforce Productivity: Securing Mobile Connectivity with Two-Factor Authentication by SafeNet, Inc.

November 09, 2009 - (Free Research)
Organizations must now implement a secure user authentication system, which includes two-factor authentication, as a means to secure these remote connections to sensitive network resources and applications. 
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explores core principles companies can use to help them select a CRM system. 
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CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution

July 23, 2009 - (Free Research)
How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. 
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Syberworks Learning Management System Product Suite by SyberWorks, Inc.

March 01, 2008 - (Free Research)
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. 
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Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
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Anatomy of a Siebel CRM Archiving Project by IBM

February 01, 2008 - (Free Research)
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. 
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Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center by Alcatel-Lucent

January 01, 2007 - (Free Research)
This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. 
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VUE Software: Insurance Commission & Incentive Compensation Management by CSSI

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VUE Software: Enterprise Incentive Management by CSSI

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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. 
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Achieving Sustained Growth through Operational Excellence by SAP AG

June 02, 2009 - (Free Research)
Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organization, enabling management by facts. 
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5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software Development Corp.

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Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies.. 
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Leveraging A Demand-Driven Manufacturing Model To Enhance Profitability by SYSPRO

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This paper discusses the fundamentals for successful demand-driven fulfillment manufacturing, including optimal channel and customer relationships, informed online buying and selling, flexible product configuration and order fulfillment and integrated operational infrastructures. 
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10 Principles of Effective Requirements Management by IBM

December 2009 - (Free Research)
Download this webcast today to learn how improved Requirements Management can increase the success of your projects-- and your business. 
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HP LeftHand SAN Failback Procedure for VMware by Hewlett-Packard Company

August 2009 - (Free Research)
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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS

December 2008 - (Free Research)
The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. 
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Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation by iovation, Inc.

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This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process. 
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