Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company) December 11, 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five Ways ERP Can Help You Implement Lean by Epicor Software Corporation. February 21, 2008 - (Free Research) Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is IT Infrastructure Library (ITIL) Right for the Medium Enterprises? by KACE February 2008 - (Free Research) Is ITIL right for the mid-market? This paper argues that Information Technology Infrastructure Library (ITIL) is the strategic “force multiplier” that the mid-market needs to compete effectively against larger competitors. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The JCatapult Principles by Inversoft June 2008 - (Free Research) This white paper will discuss the main principles of JCatapult and illustrate how JCatapult can simplify development of large and small applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM: THE ESSENTIAL GUIDE: Five Principles for CRM Success by CDC Software February 2008 - (Free Research) This comprehensive guide distills insights from customers, experts, and analysts into five principles for CRM success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Applying the Principle of Least Privilege across the Enterprise: Locking Down Desktops by Removing Local Administrator by BeyondTrust May 2008 - (Free Research) When users login to their computers with local administrator privileges they greatly increase the risk of security breaches by viruses, malware users. By removing administrative privileges and implementing the security best practice of Least Privilege these threats can be avoided and network security increased. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Leadership and Corporate Culture by CRMindustry.com (E-mail this company) January 2004 - (Free Research) A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations by Epicor Software Corporation. February 2008 - (Free Research) This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Privacy Management Toolkit - Protect Customer and Employee Data by Information Shield Inc. Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Safe Sight -- Service Organization Management by High 5 Software May 2008 - (Free Research) Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strengthening Data Privacy in PeopleSoft by Approva Corporation. May 2008 - (Free Research) Nearly 4 out of 5 data security breaches result from internal threats, with each incident costing an organization $2.7 million according to research from Ernst & Young. Even highly sophisticated enterprise resource planning systems (ERPs) h. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software (E-mail this company) January 2007 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies on five levels: product vision, product roadmap, release plan, sprint plan and daily commitment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IBM's Smart SOA™ Approach: Aligning Business & IT for Maximum Impact by IBM Corporation April 2008 - (Free Research) In this Web Seminar, IBM executives and customers lay out a roadmap to success by offering tips for accelerating business growth, creating innovative architecture and implementing a Smart SOA approach based on tried & true "best practices." (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Case Study: Quintiles Transnational and the Principle of Least Privilege by BeyondTrust May 2008 - (Free Research) Quintiles Transnational deployed BeyondTrust Privilege Manager on over 13,000 computers and since then it has met or exceeded all of Quintiles requirements and enabled end-users to access all required applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Security Awareness with Protecting Information by Information Shield Inc. Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation. February 2008 - (Free Research) Even a minor service disruption can devastate a company's reputation and bottom line. The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence by Oracle Corporation. April 2008 - (Free Research) Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers. (PODCAST) READ ABSTRACT | GO TO PODCAST

Gain Business Value from the Disparate Landscape of Corporate Content with Content Archiving by Hitachi Data Systems April 2008 - (Free Research) Firms are benefiting from the growth in corporate content by reusing it for business advantage such as mining data and using that information to increase revenues, clients, customer satisfaction, and strategic advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Invoice Automation Software - Capture and Process Inbound Invoices by Verian Technologies Verian's Invoice Automation solution offers "one-stop shopping": a solution that quickly captures and provides control over 100% of your inbound invoices.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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