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Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company

May 01, 2008 - (Free Research)
This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. 
(WHITE PAPER) READ ABSTRACT |

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company

November 2008 - (Free Research)
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. 
(WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders

September 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Gwinnett Medical Center Relies on HP to Help Meet Care Goals: Leverages HP Storage and Server Solutions to Manage Growth and Costs by Hewlett-Packard Company

January 2009 - (Free Research)
In this case study you will learn the approach of Gwinnett to team with HP and other business technology leaders to develop and deploy innovative new solutions that promote quality care, cost efficiencies and service continuity. 
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Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company

June 2008 - (Free Research)
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement. 
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Anatomy of a PeopleSoft Archiving Project: Seven Basic Principles for Archiving PeopleSoft Enterprise Data by IBM

March 2008 - (Free Research)
Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing PeopleSoft Enterprise application data, with the broadest range of implementation options to ensure your success. 
(WHITE PAPER)

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.

February 2010 - (Free Research)
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. 
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Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center by Alcatel-Lucent

January 2007 - (Free Research)
This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. 
(WHITE PAPER) READ ABSTRACT |

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 2012 - (Free Research)
Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Four Principles of Effective Threat Protection: Defining the right strategy and tools to defend your business against malware by Sophos, Inc.

June 2010 - (Free Research)
Threat protection requires an updated approach now that the classic model of anti-virus plus firewall is no longer enough. Best practice calls for interlocking layers of protection that support your business processes and digital assets. Read on to learn principles you can use to strike a balance between enabling business and ensuring security. 
(WHITE PAPER) READ ABSTRACT |

Smarter quality management: The fast track to competitive advantage by IBM

November 2011 - (Free Research)
A practical approach to quality management (QM) that helps reduce time to market without sacrificing quality in the outcome. 
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Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine

December 2010 - (Free Research)
This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations. 
(EZINE)

The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance

January 2008 - (Free Research)
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. 
(WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Applying ITIL Best Practice Principles to IPAM by BT Diamond IP

December 2010 - (Free Research)
This white paper will explain how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be accrued from using this management framework. 
(WHITE PAPER) READ ABSTRACT |

Designed to Manage Lean Principles by Epicor Software Corporation

September 2008 - (Free Research)
Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today's market place-becoming lean to do so 
(WHITE PAPER) READ ABSTRACT |

Innovate the Steve Jobs Way: 7 Insanely Different Principles for Breakthrough Success by Citrix Online UK

January 2011 - (Free Research)
This new e-book by Carmine Gallo, columnist for BusinessWeek.com, explores the 7 guiding principles of Steve Jobs' success and how you can use them to emerge from the recession stronger, more inspired and more innovative than ever. 
(EBOOK) READ ABSTRACT |

Crafting a DCM architecture: Principles, priorities and components to consider by IBM

November 2011 - (Free Research)
Designing a dynamic case management (DCM) architecture is more of an art—really, a balancing act—than a science. In this expert e-guide, readers will learn to address key principles and considerations involved in designing an effective DCM architecture, and incorporate organizational values and priorities into such an architecture. 
(EGUIDE) READ ABSTRACT |

Service Oriented Architecture Design Principles for Dummies by IBM

December 2009 - (Free Research)
This comprehensive e-book serves as an introduction to service-oriented architecture (SOA) and explores best practices, challenges, and lessons learned about SOA implementation from market-leading companies across all business sectors. 
(EBOOK) READ ABSTRACT |

10 Simple Steps to ITIL Network Compliance by Netcordia

December 2007 - (Free Research)
Vendors of all kinds are marketing their products as ITIL-compliant, and many are, to some degree or another. But only a few clearly stand out because of their ability to make ITIL compliance much easier and more cost-effective on an ongoing basis. Read on to learn how Netcordia stays at the top of this short list of vendors. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Architecture Is More than Engineering by Burton Group

July 2008 - (Free Research)
While many enterprise architecture (EA) programs may be less than effective or threatened by extinction, the EA discipline is still an important set of skills and processes that improve IT decision-making and CIO effectiveness. 
(WHITE PAPER) READ ABSTRACT |

CIC Guide: Agile Deployment for Embedded Software & Complex Systems by IBM

March 2013 - (Free Research)
In this informative resource, learn exactly how Agile principles apply to the product delivery lifecycle of an embedded software product or complex safety critical system. Discover the most effective implementation strategy, and get guiding principles for agile success. 
(WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

Methodology for Information Quality Management by Harte-Hanks Trillium Software

May 2011 - (Free Research)
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives. 
(WHITE PAPER) READ ABSTRACT |

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