Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. 

The purpose of this research report is to analyze the failure rates and associated costs for enterprise-class notebook computers deployed in businesses. 

Developments in alternative energy technology are creating solutions that provide network operators with the ability to reduce their energy costs and carbon footprint. Read this short whitepaper for more information about alternative energy sources that can make your wireless network more eco-friendly and save you money. 

This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. 

In virtualized data centers, the fact that all applications and users can impact each other combined with a lack of resource monitoring can cause poor performance and even system downtime. This white paper provides a formula to avoid these problems. 

Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. 

Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking. 

Most WANs see so much traffic these days that it's not just a matter of speeding things up. You also need comprehensive applications and user control before you can contain costs, enhance business productivity, and respond quickly to changing business requirements. Read this booklet to learn more about WAN optimization. 

Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies.. 

With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more. 

This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. 

This one minute flash video and accompanying interactive pdf will introduce you to the concept of a virtual software factory. Check out the interactive pdf for information and links to the solutions behind the factory, including links to some of our newest ROI calculators.