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Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

How lifecycle pricing pays dividends by IBM

November 2012 - (Free Research)
Modern retails face a variety of challenges when it comes to pricing and maximizing profit margins. In this white paper, get an in-depth look at these difficulties facing retailers, and discover a realistic set of practices that can reduce forecasting uncertainty, enable better pricing decisions, and improve your profitability. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Ensure Best Price and Contract Compliance Now Delivered in real-time with Big Data analytics by Oversight Systems

September 2012 - (Free Research)
Traditional procurement and financial analytics practices lack the visibility today's businesses need, and can lead to millions of wasted dollars. Check out this paper to learn about an innovative financial analytics tool that can help monitor and analyze purchase data to ensure prices and contracts are being met. 
(WHITE PAPER) READ ABSTRACT |

Exploring ALM’s future: The impact of Agile, interoperability and price by IBM

November 2011 - (Free Research)
Agile development and customers who are demanding better interoperability and simpler, lower-priced solutions are changing the application lifecycle management (ALM) market. Read this expert e-guide to find out where the ALM market is headed. 
(EGUIDE) READ ABSTRACT |

Paying a Fair Price for Data Backup by Asigra

September 2013 - (Free Research)
This informative paper explores a new enterprise backup licensing model based on recovery. Discover how this approach ensures you're paying a fair price for your data backup and recovery and protects your information, no matter what. Read on now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Data Warehousing as a Service by Kognitio

June 2013 - (Free Research)
This concise case study outlines how they chose to leverage a Data warehousing as a Service (DaaS), allowing their pricing analysts to have access to a live analytical database, reports, and a team of experienced consultants who understand their business requirements. 
(WHITE PAPER) READ ABSTRACT |

Best Practices Guide: Emulex Virtual HBA® Solutions and VMware® ESX Server 3.5 by Emulex Corporation, Inc.

June 2008 - (Free Research)
This paper provides an overview of some of the cases and outlines the steps required to deploy NPIV on ESX Server 3.5. 
(WHITE PAPER) READ ABSTRACT |

Independent Lab Comparative Review by Avaya

June 2011 - (Free Research)
MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities. 
(PRODUCT REVIEW) READ ABSTRACT |

Price Comparison: JBoss Enterprise Application Platform and Oracle WebLogic Server by Red Hat

November 2012 - (Free Research)
Red Hat and Oracle both offer application platforms on the Java EE v6, which means these tools share many capabilities and features -- but what about when it comes to price? See how the two technologies stack up when it comes to acquisition and support costs, and find out how much money you could potentially save by choosing one over the other. 
(WEBCAST) READ ABSTRACT |

Avere: Delivering on the Promise of Tiered Storage? by Avere Systems

May 2010 - (Free Research)
Avere’s new FXT Series help users finally realize the promise of a seamless, perpetually optimized file storage environment by moving data to an appropriately priced storage via an automated process. Find out more by reading this white paper. 
(WHITE PAPER) READ ABSTRACT |

SCOPIA Connector for IBM Lotus Sametime by RADVISION

March 2008 - (Free Research)
RADVISION's SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM's next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. 
(ARTICLE) READ ABSTRACT |

Computer Weekly - 21 February 2012: Preparing for IPv6 by ComputerWeekly.com

February 2012 - (Free Research)
This week's digital magazine examines the challenges of migrating to IPv6 now the internet has run out of IPv4 addresses - a process every IT manager now faces. We also look into the IT issues facing smart meters and ask what will the beta launch of Gov.uk hold in store for public services? 
(EZINE) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Cisco Unified Communications Manager by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For most companies, the Cisco Communications Manager Express, or CUCM, can enable comprehensive voice communications with a wealth of advanced features. 
(WHITE PAPER) READ ABSTRACT |

Wholesale Grocer uses CONNX for Data Access, Data Integration and to Enhance Reporting Capabilities by CONNX Solutions

May 2008 - (Free Research)
Explore how a data access and integration solution saved one of North America's oldest wholesale grocers from replacing its ten year old distribution system and spending up to five million dollars on a brand new enterprise solution. 
(CASE STUDY) READ ABSTRACT |

Risk Management and Product Delivery in Consumer Lending by ILOG, an IBM Company

September 2008 - (Free Research)
Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility. 
(WHITE PAPER) READ ABSTRACT |

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