At the heart of procurement systems is a catalog. Even in environments lacking automation, requisitioners consult a hard copy or customer service reps use a catalog at the other end of a phone line. Getting everyone to use the correct catalog from a preferred vendor at the contracted price will ensure that negotiated savings are actually realized. 

The Oracle Communications BRM application suite is a Tier 1, convergent billing framework that is architected for leading service providers. This white paper describes the performance and scalability results of Oracle Communications BRM 7.3.1 from the recent benchmark conducted at Sun Solutions Center in Paris and France. 

Service productization can be a huge benefit to service organizations, as it offers predictable outcomes that have previously been inconsistent.  Check out this informative resource to examine the trend in productizing services, discover a framework that could help your business benefit, and learn how to avoid productization pitfalls. 

Attackers today are commonly using SMS messaging as a form of mobile device phishing. This expert E-Guide will walk you through the basics of SMS-based attacks and what security teams can do to mitigate the risk associated with iOS devices. Read on to learn more. 

This guide will list and review several regulations and privacy laws that apply to all businesses in order to protect private or sensitive information, discuss different approaches to email security, and give a rundown of several security solution services for your business hosted by USA.NET. 

Most organizations are dissatisfied with their selling strategies. According to an Aberdeen Group study, 48% of companies site their inability to convert enough leads into actual sales as their top challenge. Read this report to learn tips for improving the effectiveness of your sales department and find out which technology tools can help. 

Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. 

Get the fundamentals of email archiving from start to finish in this e-book, “Email Archiving: Planning, policies and product selection.” Each chapter of this e-book will guide IT managers through the individual phases of the email-archiving project process. 

IT asset management and discovery tools - the user's view. 

Selecting an DLP solution can be a challange and it is important to find one that provides the right amount of coverage for your business. View this guide for list of recommended features and capabilities to consider when searching for the right DLP solution. 

Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process. 

If the worldwide health system is not in crisis, it is under intense pressure and cost cutting trends in the light of the global downturn are only set to continue. For most hospitals and medical establishments budget allocations for IT were expected to be smaller in 2009 than in 2008. 

Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications.