Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. 

Check out this case study to learn how Luxembourg Stock Exchange implemented two full IBM XIV units at their main and backup data centers, with synchronous mirroring for disaster protection. Continue reading to see how they were able to achieve their storage environment goals. 

In this white paper, learn best practices for automating workflow and AP to increase accuracy, overall business efficiency, and decrease costs to improve your AP operations. 

Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why. 

This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. 

This paper compares the pricing of Red Hat Enterprise Virtualization with VMware vSphere5 for server virtualization. Both the Red Hat subscription pricing and the VMware license and support pricing are explained along with detailed comparisons. 

This month’s Information Security Magazine Online cover story explores the need for careful planning when migrating to the cloud. The benefits of cloud computing are real; a lower IT profile, faster provisioning, and the global availability of new services hold incredible value for most organizations. 

Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions. 

ExaGrid is a cost-effective, scalable disk-based backup solution that replaces tape in your nightly backup process, enabling faster and more reliable backups at a price comparable to a new tape library. ExaGrid offers the only disk backup appliance with data deduplication purpose. 

This report examines a promising new category of technology—Ethernet SAN—that may be poised to disrupt the economics of the storage industry. This ESG Lab report documents hands-on testing of Coraid EtherDrive SAN storage with a focus on usability, scalability, and price-performance efficiency. 

In this complimentary webcast, explore some of the challenges the consumerization of IT has brought (and will bring) to today's enterprises. 

The cost and efficiency benefits of virtualization are well-established, but you can accelerate these benefits by going beyond virtualization into private cloud computing. Join Microsoft executives Satya Nadella, President of Server and Tools Business, and Brad Anderson, Corporate VP of Management and Security, as they explore this important topic.