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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
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SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc.

October 18, 2010 - (Free Research)
These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage. 
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Presentation Transcript: Customer Experience Focused Transformation by Alcatel-Lucent

April 14, 2011 - (Free Research)
This presentation transcript discusses Telecom Service Provider Transformations as well as business strategies and models to improve quality of experience, including customer experience management planning and the role-managed services can play in this transformation. 
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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist

June 18, 2009 - (Free Research)
Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. 
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Presentation Transcript: Keeping Pace with Your Customer’s Needs Automating Activation and IP Address by Cisco Systems, Inc.

August 08, 2011 - (Free Research)
Check out this presentation on simplifying IP management and service automation, creating a scalable, reliable solution for meeting your customer needs. 
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Presentation Transcript: OnDemand v. OnPremise CRM: Making the Right Choice for your business by RunE2E

March 16, 2009 - (Free Research)
In this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite. 
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Presentation Transcript: Eliminate Information Silos and Drive Customer Spend by Infor

November 26, 2012 - (Free Research)
The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward. 
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Presentation Transcript: Achieve a 360 Degree View of Your Customer by Infor

November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. 
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Presentation Transcript: Leveraging Virtualization to Constrain Costs by 3PAR

May 27, 2009 - (Free Research)
Download this presentation transcript to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times. 
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Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business Enabler or IT Convenience? by IBM

October 20, 2009 - (Free Research)
This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision. 
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
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Presentation Transcript- Leveraging Enterprise Modeling to Optimize SAP Implementation by OpenText

January 09, 2013 - (Free Research)
Learn how Salt River Project focused on understanding the business architecture of their company to enable process visibility and understanding. And examine their multi-phase approach to building a foundation on SAP around finance, human resources, and supply chain management. 
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Presentation Transcript: What is End-to-End Application Performance Management? by Compuware Corporation

August 28, 2009 - (Free Research)
It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users. 
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Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio

February 02, 2010 - (Free Research)
In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue. 
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Presentation Transcript: Making Real-Time Business Connections with Cloud-Scale Integration by IBM

December 18, 2010 - (Free Research)
In this presentation transcript, learn about the technologies and business models that enable real-time connections with customers and partners, and find out the characteristics to look for when selecting a cloud integration platform. 
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Presentation Transcript: Facing the Storage Challenges of the Future Enterprise by Red Hat

March 31, 2012 - (Free Research)
technologies from Red Hat Storage have revolutionized today's industry - and are providing some impressive benefits while allowing for wider customer adoption rates. Download this presentation transcript to discover exactly what features and benefits these storage solutions have to offer. 
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Presentation Transcript: Demystifying the path to a JBoss Intelligent, Integrated Enterprise by Red Hat

February 04, 2013 - (Free Research)
Review this presentation transcript to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services, and a business rules management system (BRMS). 
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Presentation Transcript - Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software

January 26, 2010 - (Free Research)
Let’s take a look at disk and how it is fundamentally changing data protection. This presentation transcript explains how to leverage the advantages of disk for best possible backup performance and maximum ROI. 
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Presentation Transcript: Global Business Xchanging Shares Results of Proactive IT Operations Implementation by BMC Software, Inc.

March 31, 2010 - (Free Research)
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. 
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Presentation Transcript: Enabling The Business Governance Of Data by ASG Software Solutions

February 05, 2010 - (Free Research)
In this presentation transcript, Scott McCurdy, SVP of Business Solutions at ASG and featured guest Rob Karel, Principal Analyst at Forrester Research, discuss how enterprises are linking technical metadata to the formal management of business terms to achieve true enterprise data governance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Is SaaS the Future of Enterprise Security? by Webroot

June 04, 2009 - (Free Research)
This presentation transcript discusses how The Web has become a primary attack vector most businesses are not yet prepared for. Compliance and data leakage are a growing concern, and the economic downturn is causing every organization to re-evaluate its spending on personnel and IT resources and how SaaS may just be the answer to these 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Customers Re-architect Data Protection Processes with Data Deduplication: Symantec Backup Exec and Data Domain (Presentation Transcript) by EMC Backup and Recovery Solutions

March 20, 2009 - (Free Research)
Knowledge of data protection and backup planning procedures can make selecting an appropriate data protection strategy less complicated. This presentation transcript details re-architecting your data protection processes with data deduplication; Additionally, it highlights a solution that provides superior protection and substantial paybacks. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Trusted IT: Service Assurance for Virtual Data Centers by EMC Corporation

July 16, 2012 - (Free Research)
Read this presentation transcript to uncover best practices for managing your virtual data center, as well as details of a management suite that will help you ensure top-notch performance of your virtual environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript of APM Best Practices: Real-World Examples of Successful APM Strategies by Hewlett-Packard Company

August 20, 2010 - (Free Research)
This presentation transcript explains how organizations can reduce service disruptions and improve IT management through application and performance monitoring. Discover tools that can be leveraged to lower infrastructure costs while delivering other business benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: What Do Cloud Innovators Really Think? Get Five Cloud Best Practices by HP Software

May 27, 2011 - (Free Research)
Where is the cloud taking us? Identify and learn from IT decision makers who are well on their way down the road to the cloud. This presentation transcript reveals the 5 best practices to innovate and minimize the risks as you introduce cloud technology. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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