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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript by Oracle Corporation
April 15, 2013 - (Free Research)
Most customers today interact with businesses on the web, so it's crucial that your organization's web presence meets their expectations. Read this presentation transcript from a webcast outlining the tools needed to help your business deliver an engaging, personalized online customer experience, starting with your web content management strategy.
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SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc.
October 18, 2010 - (Free Research)
These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage.
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SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel®
February 16, 2010 - (Free Research)
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
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SQL Server Insider E-Zine – Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel®
November 16, 2010 - (Free Research)
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
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Presentation Transcript: Leveraging Virtualization to Constrain Costs by 3PAR
May 27, 2009 - (Free Research)
Download this presentation transcript to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times.
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Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.
January 29, 2010 - (Free Research)
Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
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UK IT priorities 2012 by ComputerWeekly.com
August 24, 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.
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Beating the Browser Wars: How to Win the Battle for Web Performance by Gomez
August 03, 2009 - (Free Research)
The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them.
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Introduction to Microsoft Dynamics CRM Online by Microsoft
September 09, 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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Eliminate Information Silos and Drive Customer Spend by Infor
November 26, 2012 - (Free Research)
The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward.
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Achieve a 360 Degree View of Your Customer by Infor
November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.
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Make CRM Work the Way Salespeople Do by Oracle Corporation
September 01, 2009 - (Free Research)
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
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Presentation Transcript: MS SQL Server 2008 by Fusion-IO
September 30, 2009 - (Free Research)
Check out this transcript of a presentation given by Sumeet Bansal, Fusion-io Principal Solutions Architect, to learn how Fusion-io solutions enhance SQL server performance, improve customer experience, and optimize storage management systems.
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Unifying ERP and CRM to Create a Responsive Enterprise by Infor
November 26, 2012 - (Free Research)
In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.
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Engaging Your Subscribers Using Interactive Media in Email by Bronto Software
October 2008 - (Free Research)
This paper reviews the best practices for integrating engaging interactive media elements into your current email marketing program. It will cover video in email, utilizing polls, flash presentations, RSS feeds and more.
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What if? Unleashing the Potential of Digital Signage by Insight
December 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power.
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Presentation Transcript: A Look at Hosted Exchange and Hosted Email by USA.NET, Inc.
August 2009 - (Free Research)
Nowadays, more and more IT shops are considering hosted Exchange services rather than running their mail server locally. They need to decide whether or not it is right for their company. Take a deeper look at hosted Exchange and hybrid models in this presentation transcript of the 'A Look at Hosted Exchange and Hosted Email' webcast.
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Presentation Transcript: PCI DSS v1.2: Best Practices and Useful Tips by ESET
January 2010 - (Free Research)
While there are multiple regulatory compliance standards, the Payment Card Industry Data Security Standard (PCI DSS) addresses a sector with the greatest number of data breaches. Check out this Presentation Transcript to discover key differences between PCI DSS version 1.1 and 1.2, best practices for ensuring compliance, and tips.
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The Total Economic Impact of IBM® Exceptional Web Experience by IBM
March 2012 - (Free Research)
Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this.
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Personalization Driving E-Commerce by Limelight Networks, Inc.
January 2013 - (Free Research)
Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.
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