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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Create a Strong, Dynamic Customer Experience by Hewlett-Packard Limited

November 30, 2012 - (Free Research)
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. 
(WHITE PAPER) READ ABSTRACT |

HP Finextra Customer Experience Report 2013 by Hewlett-Packard Limited

December 20, 2013 - (Free Research)
This white paper reveals the results of a survey focused on customer interaction in the banking industry, with 103 responses coming from 52 different European retail financial groups. Read on to discover the key forces that are impacting customer experiences. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics CRM Trial Page by Microsoft

October 24, 2011 - (Free Research)
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart. 
(DEMO) READ ABSTRACT |

Best Practices in Customer Experience Management by IBM

March 24, 2014 - (Free Research)
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success. 
(EGUIDE) READ ABSTRACT |

Close the Omni-channel Customer Experience Gap by IBM

August 31, 2013 - (Free Research)
If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. 
(WHITE PAPER) READ ABSTRACT |

Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail by Hewlett-Packard Limited

February 28, 2013 - (Free Research)
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. 
(WHITE PAPER) READ ABSTRACT |

Engaging Customers: New Lessons Around Customer Behavior by IBM

March 24, 2014 - (Free Research)
This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy. 
(EGUIDE) READ ABSTRACT |

Must Read: New Issue of Intel Premier IT Magazine by Intel Corporation

June 30, 2009 - (Free Research)
A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now. 
(EZINE)

Big Data Analytics by ComputerWeekly.com

September 21, 2012 - (Free Research)
IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps. 
(ANALYST REPORT) READ ABSTRACT |

Tidal™ Enterprise Adapter for SAP® by Cisco Systems, Inc.

January 24, 2011 - (Free Research)
If your SAP® application requires a enterprise-wide, heterogeneous automation solution, Tidal™ Enterprise Scheduler is your remedy. Continue reading this data sheet to learn about the key benefits and features of Tidal Enterprise Adapter for SAP. 
(DATA SHEET) READ ABSTRACT |

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com

March 09, 2009 - (Free Research)
To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. 
(WHITE PAPER) READ ABSTRACT |

Premier Issue of the CIO Decisions Midmarket Ezine - "The Green Monster" by CIO Decisions

June 2008 - (Free Research)
This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies. 
(EZINE)

Virtual Desktop Implementation: VMware View 4 Premier vs. Citrix XenDesktop 4 Feature Pack 1 by VMware, Inc.

January 2011 - (Free Research)
In this study, Tolly engineers evaluated the installation of the VMware and Citrix VDI products and compared the process of deployment of virtual desktop environments in a representative network. 
(ANALYST REPORT) READ ABSTRACT |

Flight Options Case Study Video by Dell, Inc.

November 2012 - (Free Research)
In this brief video, you will discover how the second largest fractional aircraft provider in the world deployed a flash-optimized storage strategy in order to gain efficiency, ease of use, premier support and superior compatibility with VMware. 
(WEBCAST) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.

January 2006 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more. 
(CASE STUDY) READ ABSTRACT |

Success Story: Astaro Gets the Checkered Flag at F1 Boston by Astaro

August 2011 - (Free Research)
New England’s premier high performance kart racing venue, F1 Boston, faced issues with its current firewall protection solution. View this case study to learn how switching to Astaro Security Gateway met F1 Boston’s security needs, while being easy to set up and manage at a more affordable cost. 
(CASE STUDY) READ ABSTRACT |

Compuware Vantage Analyzer 3.0 by Compuware Corporation

December 2006 - (Free Research)
Vantage Analyzer is a Java and .NET performance monitoring and analysis solution that pinpoints the source of performance problems using visibility and detailed transaction analysis without draining production resources. 
(TRIAL SOFTWARE)

Selecting the Right Hosting Provider Insider Secrets That Every IT and Business Executive Should Know by Verio

December 2007 - (Free Research)
How can you identify the hosting company that's right for you? What are the business risks? What questions should you ask? Get the facts in this interview with Phil Shih, a research analyst at Tier1 Research, who covers consumer... 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Showdown in New Mexico, Google Apps vs. Microsoft Exchange by Google Apps

January 2011 - (Free Research)
Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Showdown in New Mexico, Google Apps vs. Microsoft Exchange by Google Apps

January 2011 - (Free Research)
Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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