WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Shred-It Goes Mobile with CRM-Service by Kony May 07, 2013 - (Free Research) Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.  (CASE STUDY) READ ABSTRACT |

HP Social CRM Services by Hewlett-Packard Company February 27, 2013 - (Free Research) As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks.  (VIDEO)

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft October 21, 2011 - (Free Research) The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.  (WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft August 06, 2010 - (Free Research) In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

Microsoft Dynamics CRM Trial Page by Microsoft October 24, 2011 - (Free Research) Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.  (DEMO) READ ABSTRACT |

Must Read: New Issue of Intel Premier IT Magazine by Intel Corporation June 30, 2009 - (Free Research) A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.  (EZINE)

Big Data Analytics by ComputerWeekly.com September 21, 2012 - (Free Research) IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps.  (ANALYST REPORT) READ ABSTRACT |

Tidal™ Enterprise Adapter for SAP® by Cisco Systems, Inc. January 24, 2011 - (Free Research) If your SAP® application requires a enterprise-wide, heterogeneous automation solution, Tidal™ Enterprise Scheduler is your remedy. Continue reading this data sheet to learn about the key benefits and features of Tidal Enterprise Adapter for SAP.  (DATA SHEET) READ ABSTRACT |

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 09, 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.  (WHITE PAPER) READ ABSTRACT |

Premier Issue of the CIO Decisions Midmarket Ezine - "The Green Monster" by CIO Decisions June 2008 - (Free Research) This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies.  (EZINE)

Virtual Desktop Implementation: VMware View 4 Premier vs. Citrix XenDesktop 4 Feature Pack 1 by VMware, Inc. January 2011 - (Free Research) In this study, Tolly engineers evaluated the installation of the VMware and Citrix VDI products and compared the process of deployment of virtual desktop environments in a representative network.  (ANALYST REPORT) READ ABSTRACT |

Success Story: Astaro Gets the Checkered Flag at F1 Boston by Astaro August 2011 - (Free Research) New England’s premier high performance kart racing venue, F1 Boston, faced issues with its current firewall protection solution. View this case study to learn how switching to Astaro Security Gateway met F1 Boston’s security needs, while being easy to set up and manage at a more affordable cost.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.  (EZINE) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc. February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT |

Apptix Saves More Than $1 Million with NetApp Storage Efficiencies by NetApp October 2012 - (Free Research) This short white paper reveals how Apptix was able to easily and affordably migrate their customers to Microsoft Exchange Server 2010 on an integrated NetApp storage platform, with performance boosted by the NetApp Virtual Storage Tier. Read now to learn more.  (WEBCAST) READ ABSTRACT |

Oracle Unbreakable Linux: An Overview by Oracle Corporation December 2008 - (Free Research) This white paper reviews support programs that address common problems on three Linux architectures: x86, x86-64, and Linux Itanium. Learn how to execute bug fixes and lower the risk of applying patches.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Showdown in New Mexico, Google Apps vs. Microsoft Exchange by Google Apps January 2011 - (Free Research) Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Showdown in New Mexico, Google Apps vs. Microsoft Exchange by Google Apps January 2011 - (Free Research) Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Showdown in New Mexico, Google Apps vs. Microsoft Exchange by Google Apps March 2010 - (Free Research) Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Oracle Unbreakable Linux: True Enterprise-Quality Linux Support by Oracle Corporation December 2008 - (Free Research) Read this white paper for tips on selecting the best support approach for your IT shop's Linux platform. You'll learn about various options and the essential components of a successful support system.  (WHITE PAPER) READ ABSTRACT |

True Enterprise-Quality Linux Support: Edison Group White Paper by Oracle Corporation November 2008 - (Free Research) This white paper discovers how organization can increase operational efficiency while cutting costs with Oracle Unbreakable Linux, a support program that delivers enterprise-quality support for Linux at a lower cost.  (WHITE PAPER) READ ABSTRACT |

Selecting the Right Hosting Provider Insider Secrets That Every IT and Business Executive Should Know by Verio December 2007 - (Free Research) How can you identify the hosting company that's right for you? What are the business risks? What questions should you ask? Get the facts in this interview with Phil Shih, a research analyst at Tier1 Research, who covers consumer...  (WHITE PAPER) READ ABSTRACT |

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