This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. 

This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure. 

As organizations address the implementation of fixed video surveillance solutions, they must carefully consider the most important factors, in particular the Big Three issues concerning the infrastructure required to support cameras at selected locations: cost, deployment time and performance. Read this white paper to learn more. 

This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 

With disk-to-disk technology, your backup data resides on disk drives, proven to be far more reliable than tapes. When your backup completes, you know the data is secure and accessible on the disk drive. Read this paper to learn other best practices on disk-to-disk technology and more. 

As continuous data protection (CDP) is integrated into backup environments, implementations with other backup protection programs may become complex. This E-Guide takes an in-depth look at the options available with Continuous Data Protection, and how to best utilize CDP with existing applications. 

Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization. 

Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees. 

Optimizing the benefits of a data grid built with Oracle Coherence relies upon creating a modular, balanced architecture. Matching the number of application servers, memory capacity, and quantity of processing nodes to the target workload characteristics is important to achieving the best performance. 

This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques.