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Extraordinary Customer Service by Avaya, Inc

June 2008 - (Free Research)
Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company

Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

B2B Database Marketing Trends and Best Practices by Extraprise Group, Inc.

August 2008 - (Free Research)
This article reviews specific client examples of best practice application of database marketing in B2B environments. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Gilbane Group Research Report: Social Media & Collaboration Trends - 2008 by EMC Corporation.

August 2008 - (Free Research)
Read this report to learn more about key industry tends for collaboration and social media, the best practices driving this emerging market segment, and how to identify the principle players in this market. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices: Technology Escrow-Who’s Using It and Why? by Iron Mountain Digital

September 2008 - (Free Research)
This paper offers an overview of who is using technology escrow services, as well as why. You’ll learn the key criteria to use in making an effective evaluation when you are ready to select an escrow agent. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand by Workday.

June 2008 - (Free Research)
A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IFS Construction Project Management Software by IFS

The experience we’ve gained working alongside many of Europe’s leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Applications - Supply Chain Management by IFS

Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Quest MessageStats™ by Quest Software, Inc

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software.

June 2008 - (Free Research)
We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eGuide: Virtualization Management - Best Practices, Market Trends by HP, Citrix, and Intel

September 2008 - (Free Research)
As enterprises embrace virtualization, IT sees a need for better management tools for this new technology. In this E-Guide from SearchServerVirtualization.com learn about monitoring physical and virtual environments and other issues concerning IT. 
(E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc.

Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization. 
(SERVICE) GO TO DETAILED REPORT

Standish Report: Trends in IT Value by Hewlett-Packard Company

September 2008 - (Free Research)
The Trends in IT Value report is designed to show the trends and drivers that have been steadily increasing the value of IT over time. In this white paper learn more about the 10 most important drivers of IT value. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Take the Fast Track to Easy CRM and ERP Integration by Cast Iron Systems

September 2008 - (Free Research)
Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story. 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Podcast: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc.

May 2008 - (Free Research)
Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO. 
(PODCAST) READ ABSTRACT | GO TO PODCAST

Maximize Availability with Oracle Database 11g IT Briefing by Oracle Corporation.

January 2008 - (Free Research)
High availability and disaster recovery are increasingly in demand to support mission-critical applications. Learn how Oracle 11g offers maximum availability with the combination of high availability and disaster recovery. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS

Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Green Giant: Data Center Consolidation by Hewlett-Packard Company

July 2008 - (Free Research)
Join us and learn more about HP's proven approach to data center consolidation. More organizations are looking at business and IT transformation initiatives, and within that context data center consolidation and centralized management of IT resources. 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

2007 Annual Study: U.S. Enterprise Encryption Trends by Overland Storage.

August 2008 - (Free Research)
In today's data-intensive world, failure to protect your customer and business data is of major concern. This white paper highlights a study of IT managers about their needs, uses and strategies for protecting their data using encryption. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Best Practices for Telling Great Stories with Data and Why It Will Make You a Better Analyst by Tableau Software.

February 2008 - (Free Research)
Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Telelogic Tau® Model-Driven Development Environment by Telelogic, An IBM Company

Telelogic Tau® provides standards-based Model-Driven Development for complex systems and software including distributed applications and Service Oriented Architectures. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

IDC on Rich Internet Application Trending for Online Business Banking Channels by Actuate Corporation.

July 2008 - (Free Research)
View this webcast and discover what's powering client expectations of online business banking channels and how Rich Internet Applications can drive the value added services they require. 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Transaction Perspective: Online Business Transaction Performance by Keynote Systems

Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Best Database Marketing Discoveries for B2B Companies by Extraprise Group, Inc.

August 2008 - (Free Research)
This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company’s overall marketing spend. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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