The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

Thirty-One Best Practices for the Service Desk by GoToAssist May 2008 - (Free Research) This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.  (WHITE PAPER) READ ABSTRACT |

Why ITIL® is Important by Global Knowledge April 2012 - (Free Research) Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.  (WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Running Lean in 2010 by SearchCIO.com March 2010 - (Free Research) Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010.  (EZINE)

ERP vs. Project Based Solutions - Which is Right for you? by IFS October 2010 - (Free Research) Project-based business practices are now being embraced and applied to a far greater spectrum of business ranging from manufacturing to service industries. Read on to learn the trends driving this change, what it means for industrial companies, and how PBS, a new type of ERP, can allow executives to intelligently navigate these uncertain waters.  (WHITE PAPER) READ ABSTRACT |

Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems September 2009 - (Free Research) This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge by SAP AG September 2008 - (Free Research) Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.  (WHITE PAPER) READ ABSTRACT |

NueMD®'s Practice Management Solution Helps New Orleans Opthalmologist Weather the Storm by NueMD June 2008 - (Free Research) When Eye-Care 20/20 needed a new practice management system to address various computer and management concerns, they selected NueMD, an Internet-based solution which provide them with immediate results.  (CASE STUDY) READ ABSTRACT |

Driving Best Practices with BSM by ASG Software Solutions February 2010 - (Free Research) Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Database Security and Compliance by Guardium, an IBM Company February 2008 - (Free Research) Attend this live Webcast with Forrester Principal Analyst Noel Yuhanna to learn about best practices for protecting enterprise data from both external hackers and insiders such as privileged users and disgruntled employees.  (WEBCAST) READ ABSTRACT |

SOA Best Practices: The BPEL Cookbook by Oracle Corporation August 2007 - (Free Research) The Business Process Execution Language (BPEL) Cookbook highlights SOA best practices and challenges, detailing the importance of BPEL and other standards-based technologies in accelerating the adoption of an SOA.  (WHITE PAPER) READ ABSTRACT |

Best Practices for a Successful Upgrade Project by HCL Technologies Ltd. July 2008 - (Free Research) Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.  (ANALYST REPORT) READ ABSTRACT |

Media Lifecycle Management Best Practices by Spectra Logic Corporation April 2008 - (Free Research) This White Paper describes the best practices for managing tape media throughout its lifecycle to minimize data loss. Best practices include the implementation of proper processes, user training and tape handling.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Data Management by Iron Mountain March 2013 - (Free Research) This interactive eBook explores best practices for data management and dives into two questions answering, how are current data management programs preforming relative to best practices? And what are the implications for backup and recovery practices moving forward?  (EBOOK) READ ABSTRACT |

Best Practices for Data Management by Iron Mountain. March 2013 - (Free Research) This interactive eBook explores best practices for data management and dives into two questions answering how are current data management programs preforming relative to best practices? And what are the implications for backup and recovery practices moving forward?  (EBOOK) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

Best Practices for Building an Enterprise Private Cloud by Dell, Inc. December 2011 - (Free Research) Access best practices for developing a cloud strategy and building your own private cloud in this essential resource that examines Intel's multi-year cloud implementation. Discover how the company has leveraged the cloud to increase utilization of IT assets, enable self-provisioning of resources, reduce infrastructure footprint and more.  (WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Make Field Service Best Practices Even Better by Leveraging Mobile Technology by Intermec June 2011 - (Free Research) Uncover best practices for workforce optimization, resource management, revenue assurance, and performance control and learn how technology you already have can enhance processes and improve productivity and profitability within your organization.  (WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global November 2011 - (Free Research) Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc. January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.  (WHITE PAPER) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.  (WHITE PAPER) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez August 2009 - (Free Research) Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever.  (WHITE PAPER) READ ABSTRACT |

Five best practices for deploying a successful service-oriented architecture: Leveraging lessons learned from the IBM Academy of Technology by IBM February 2009 - (Free Research) Check out this white paper to learn about the five best practices for deploying successful SOA and see rapid return on your investment.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

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