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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
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Thirty-One Best Practices for the Service Desk by GoToAssist

May 2008 - (Free Research)
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. 
(WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Running Lean in 2010 by SearchCIO.com

March 2010 - (Free Research)
Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010. 
(EZINE)

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Coming to Terms with Platform as a Service by Progress

November 2013 - (Free Research)
This paper explores some of the practices most relevant to achieving success with PaaS, focusing on ways to identify how PaaS can be best utilized within the specifics of a given organization's overall IT needs. 
(WHITE PAPER) READ ABSTRACT |

FAQ Guide: Tape Vaulting: Best practices to consider for offsite tape storage by Iron Mountain

May 2011 - (Free Research)
In this FAQ Guide, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite. 
(EGUIDE) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.

January 2009 - (Free Research)
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 
(WHITE PAPER) READ ABSTRACT |

Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems

September 2009 - (Free Research)
This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways. 
(WHITE PAPER) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 
(WHITE PAPER) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez

August 2009 - (Free Research)
Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Five best practices for deploying a successful service-oriented architecture: Leveraging lessons learned from the IBM Academy of Technology by IBM

February 2009 - (Free Research)
Check out this white paper to learn about the five best practices for deploying successful SOA and see rapid return on your investment. 
(WHITE PAPER) READ ABSTRACT |

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc.

November 2010 - (Free Research)
This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience. 
(WHITE PAPER) READ ABSTRACT |

Five Fundamental Data Quality Practices by Pitney Bowes Business Insight

January 2010 - (Free Research)
When developing or reengineering the enterprise architecture, implementing fundamental data quality practices can reduce the complexity of the data management framework thus reducing effort, risk, and leading to a high degree of trust in enterprise information. Read this paper to learn more about data quality practices and core data services. 
(WHITE PAPER) READ ABSTRACT |

Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge by SAP AG

September 2008 - (Free Research)
Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization. 
(WHITE PAPER) READ ABSTRACT |

SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc.

November 2004 - (Free Research)
The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours. 
(WHITE PAPER) READ ABSTRACT |

Mobility as a Service: Best Practices for Managing Mobile Work by Fiberlink Communications

March 2008 - (Free Research)
Fiberlink Communications studied the challenges of mobile computing as well as the best practices for the management, control and operations of a mobile platform. 
(WHITE PAPER) READ ABSTRACT |

NueMD®'s Practice Management Solution Helps New Orleans Opthalmologist Weather the Storm by NueMD

June 2008 - (Free Research)
When Eye-Care 20/20 needed a new practice management system to address various computer and management concerns, they selected NueMD, an Internet-based solution which provide them with immediate results. 
(CASE STUDY) READ ABSTRACT |

Emerging Best Practices for Carrier IP Transformation by Alcatel-Lucent

July 1967 - (Free Research)
This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe. 
(WHITE PAPER) READ ABSTRACT |

Simple Ways to Get the Most from Your Blade Environment by HP & Intel®

December 2008 - (Free Research)
Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities. 
(WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Presentation Transcript: An IT Executive’s Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel®

January 2010 - (Free Research)
In this presentation transcript, expert Scott Sawyer explains how Dell Services can help you plan for modernization of your legacy Unix infrastructure. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to Effective Implementation by StarCite

August 2008 - (Free Research)
In studying the best practices in strategic meeting management, there's proven evidence that a "managed" meetings program can generate significant and immediate cost savings for corporations of all sizes. 
(WHITE PAPER) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 
(WEBCAST) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

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