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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

Thirty-One Best Practices for the Service Desk by GoToAssist

May 2008 - (Free Research)
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. 
(WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Running Lean in 2010 by SearchCIO.com

March 2010 - (Free Research)
Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010. 
(EZINE)

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.

January 2009 - (Free Research)
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 
(WHITE PAPER) READ ABSTRACT |

Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems

September 2009 - (Free Research)
This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways. 
(WHITE PAPER) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 
(WHITE PAPER) READ ABSTRACT |

Five best practices for deploying a successful service-oriented architecture: Leveraging lessons learned from the IBM Academy of Technology by IBM

February 2009 - (Free Research)
Check out this white paper to learn about the five best practices for deploying successful SOA and see rapid return on your investment. 
(WHITE PAPER) READ ABSTRACT |

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc.

November 2010 - (Free Research)
This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience. 
(WHITE PAPER) READ ABSTRACT |

Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge by SAP AG

September 2008 - (Free Research)
Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization. 
(WHITE PAPER) READ ABSTRACT |

Mobility as a Service: Best Practices for Managing Mobile Work by Fiberlink Communications

March 2008 - (Free Research)
Fiberlink Communications studied the challenges of mobile computing as well as the best practices for the management, control and operations of a mobile platform. 
(WHITE PAPER) READ ABSTRACT |

NueMD®'s Practice Management Solution Helps New Orleans Opthalmologist Weather the Storm by NueMD

June 2008 - (Free Research)
When Eye-Care 20/20 needed a new practice management system to address various computer and management concerns, they selected NueMD, an Internet-based solution which provide them with immediate results. 
(CASE STUDY) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez

August 2009 - (Free Research)
Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Emerging Best Practices for Carrier IP Transformation by Alcatel-Lucent

July 1967 - (Free Research)
This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe. 
(WHITE PAPER) READ ABSTRACT |

Simple Ways to Get the Most from Your Blade Environment by HP & Intel®

December 2008 - (Free Research)
Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities. 
(WHITE PAPER) READ ABSTRACT |

Iron Mountain Customers Share Compliance, Litigation and Discovery Best Practices by Iron Mountain

August 2012 - (Free Research)
This paper showcases how customers of the world's largest records management consulting practice address their own compliance and discovery requirements with the help of this company's intellectual property, practical advice and best practices. Read on to access short testimonials and descriptions of the services available. 
(WHITE PAPER) READ ABSTRACT |

10 Best Practices for Archiving by Dell Software

January 2007 - (Free Research)
Using an automated archive solution offers companies a way to capture a variety of data types and mange the data for compliance and litigation readiness. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Implementing PaaS by SearchBusinessAnalytics

August 2012 - (Free Research)
Platform-as-a-Service (PaaS) has the potential to ease common application development challenges and streamline the app dev process -- but most companies are unsure of how to leverage it effectively. Access this e-guide to learn PaaS best practices and essential strategies to help you plan, evaluate, and implement a successful PaaS platform. 
(EGUIDE) READ ABSTRACT |

Best Practices for Improving Mobile Data Security by SearchSecurity.com

July 2013 - (Free Research)
This expert guide from SearchConsumerization.com takes an in-depth look at mobile data security best practices, including creating a robust PIN or passcode, implementing anti-malware, understanding the top mobile risks and how to offset them, and much more. 
(EGUIDE) READ ABSTRACT |

Email Security Best Practices for Email Security as a Service by SearchSecurity.com

October 2013 - (Free Research)
In this expert e-guide, you will discover email security best practices for email security as a service and how to establish them in your organization. 
(EGUIDE) READ ABSTRACT |

Six Email Security Best Practices for Email SaaS by SearchSecurity.com

April 2013 - (Free Research)
This expert guide will teach you six e-mail security best practices for e-mail Security as a Service (SaaS). Read on to learn more about guarding access to data, evaluating physical controls, entering service contracts, and more. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Tape Vaulting: Best Practices to Consider for Offsite Tape Storage by Iron Mountain

May 2011 - (Free Research)
In this transcript of a podcast, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Best Practices for Data Management by Iron Mountain

March 2013 - (Free Research)
This interactive eBook explores best practices for data management and dives into two questions answering how are current data management programs preforming relative to best practices? And what are the implications for backup and recovery practices moving forward? 
(EBOOK) READ ABSTRACT |

Off-site backup: Criteria considerations & best practices by Iron Mountain

August 2012 - (Free Research)
Check out this E-Guide for backup expert Brien Posey's breakdown of the criteria for choosing an off-site tape storage service and best practices for off-site tape storage. 
(EGUIDE) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

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