Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 01, 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation September 01, 2012 - (Free Research) Today, many businesses are looking for ways to reduce customer service costs without sacrificing satisfaction – and most companies are finding it challenging. Read this vendor e-book to learn how adding knowledge management to your customer service strategy can reduce costs while increasing agent productivity and customer satisfaction.  (EBOOK) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 21, 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Improving Results for Legal Custody of Information - August 2008 by Symantec Corporation March 09, 2009 - (Free Research) According to the IT Policy Compliance Group's research report, spending on legal data custody for legal settlements, legal expenses, & costs in IT to find, produce, protect, and preserve information is between 75 and 94 percent lower for firms with the best practices. This report documents which practices are reducing costs and improving results.  (WHITE PAPER) READ ABSTRACT |

Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc. February 2006 - (Free Research) Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Scalable ECM and document management strategy by Iron Mountain August 2012 - (Free Research) The need for effective enterprise content management (ECM) is becoming business-critical – it not only  improves business processes but also ensures you meet regulatory compliance. Read on to learn ECM best practices, including why digital archiving and scalable document management technology is essential.  (EGUIDE) READ ABSTRACT |

Tips for optimizing your document management strategy by IBM November 2011 - (Free Research) Organizations may think they have an effective document management strategy. Oftentimes, though, they really don't. Read this expert e-guide and learn how to integrate document capture with existing practices, tips for automating systems and processes for the best use of information, best practices for more efficient business practices and more.  (EGUIDE) READ ABSTRACT |

Managing Paper Patient Records In a Clinical Practice by Nuance October 2011 - (Free Research) Read this study conducted by Nuance Communications to better understand the bottlenecks and issues that arise from using paper documents in the health care field and how electronic document management can greatly eliminate these issues.  (WHITE PAPER) READ ABSTRACT |

E-Book: The New Best Practices for Document Imaging, OCR, and Scanning by Nuance July 2011 - (Free Research) Successful document management begins with efficient and well-managed document imaging, scanning and capture processes. This eBook examines the latest trends in document imaging and scanning, as well as optical character recognition (OCR), and provides expert advice on best practices in those areas.  (EBOOK)

eGuide: Challenges and best practices for building the best case management architecture by IBM October 2011 - (Free Research) This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. This installment describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.  (EGUIDE) READ ABSTRACT |

A Functional Model for Data Management by Baseline Consulting May 2009 - (Free Research) This paper examines how organizations are using a holistic data management perspective to optimize data usage regardless of where the information resides. It shows how when information is shared across the enterprise, business decisions are more robust, and decision makers have access to the widest array of input, with the greatest quality.  (WHITE PAPER) READ ABSTRACT |

'Big Data' Will Have a Big Impact on MDM Strategy by IBM April 2013 - (Free Research) In today's fast-paced tech environment, popular trends such as social media, cloud computing, and big data will all have a huge impact on MDM, and you need to be prepared for how to deal with the changes. Check out this expert e-guide to discover insights on leveraging MDM tools and strategies to tackle big data and other BI trends.  (EGUIDE) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems February 2013 - (Free Research) Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.  (EGUIDE) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.  (WHITE PAPER) READ ABSTRACT |

Worst Practices in BI: Why Business Intelligence (BI) Applications Succeed Where BI Tools Fail by Information Builders Inc. (E-mail this company) June 2007 - (Free Research) Tthis paper provides insight into the top-four worst practices for BI. It also provides guidance on how to avoid and/or overcome worst practices in order to tap into the true power of BI. By reading this paper, you will have a solid understanding of how to avoid BI failure and achieve success with your BI initiatives.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Migrating to a New Service Desk Platform by Nimsoft, Inc. July 2012 - (Free Research) This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Unified Records Management to Reduce Risks and Support Data Growth by Iron Mountain December 2012 - (Free Research) With the volume of your paper and digital records steadily increasing, the need for a records management policy that effectively manages both is a top priority. Read on to discover how a unified records management strategy can help you get control of all your business-critical records. Plus, learn 5 key features of an effective program.  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc. October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Advanced Case Management: Making its Mark on Key Government Sectors by IBM May 2012 - (Free Research) Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.  (WHITE PAPER) READ ABSTRACT |

HP StorageWorks MSA2000 Best Practices by Hewlett-Packard Company August 2009 - (Free Research) This white paper highlights the best practices for optimizing the HP Storage Works MSA2000 G1 and MSA2000 G2 pre-designed for use in conjunction with other HP StorageWorks Modular Smart Array manuals.  (WHITE PAPER) READ ABSTRACT |

SaaS Success Story: RamSoft – A healthcare software provider's experience by Hostway Corporation May 2010 - (Free Research) RamSoft was interested in a hosted software option to meet the needs of this target group. After issuing an RFP to each of the top hosting providers, RamSoft determined that Hostway was the most compatible match. Learn what was important in RamSoft's decision.  (CASE STUDY) READ ABSTRACT |

Best Practices in Information Governance & Compliance by RSD October 2011 - (Free Research) Access this exclusive newsletter on best practices and tips of information governance with articles from leaders in enterprise technology.  (NEWSLETTER) READ ABSTRACT |

Best Practices in ECM Document Archive Migration by Xenos Group Inc. November 2007 - (Free Research) The purpose of this white paper is to outline the challenges of migrating documents from enterprise content management (ECM) systems, educate the reader, and provide best practices that ensure success.  (WHITE PAPER) READ ABSTRACT |

Best and Worst Practices for Exchange email archiving by Metalogix March 2012 - (Free Research) In this expert e-guide, discover the best and worst practices for email archiving, and review an essential checklist for ensuring that Exchange archives remain compliant.  (EGUIDE) READ ABSTRACT |

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