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Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM December 05, 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.  (WHITE PAPER) READ ABSTRACT |

Best Practices: Protect Your Online Revenue Through Web Performance Testing by Gomez September 24, 2009 - (Free Research) Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today's rich and complex applications.  (WEBCAST) READ ABSTRACT |

Best Practices: Application Performance Management, Overview by Compuware Corporation June 09, 2009 - (Free Research) Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations.  (WHITE PAPER) READ ABSTRACT |

Guide to Troubleshooting Application Problems by Fluke Networks EMEA October 01, 2008 - (Free Research) This comprehensive, 94 page guide is a how-to resource handbook for network engineers. This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems.  (EGUIDE) READ ABSTRACT |

Backup Optimization Best Practices by FalconStor Software May 20, 2009 - (Free Research) Join Paul Kruschwitz, Director of Enterprise Solutions for Falconstor Software, as he discusses best practices for backup optimization. Learn about the benefits of a virtual tape library (VTL), common problems with backup environments, and the latest Falconstor VTL solutions.  (WEBCAST) READ ABSTRACT |

Best Practices: Real-World Performance Testing and the “aha” Moment by Gomez September 24, 2009 - (Free Research) Tune in to this podcast now for expert insight on the connection between web performance testing and the bottom line, and pointers and best practices for ensuring the success of your critical eBusiness initiatives.  (PODCAST) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 01, 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT |

Best Practices: Application Performance Management, Datacenter by Compuware Corporation June 10, 2009 - (Free Research) How APM delivers true end-to-end application service for heterogeneous environments, including distributed and mainframe.  (WHITE PAPER) READ ABSTRACT |

Reality Check: The New End-to-end Application Performance Management Imperative Virtual Seminar by Compuware Corporation October 15, 2009 - (Free Research) What Application Performance Management tactics and best practices can you apply to ensure a good end-user experience? What process and strategy can you institute to enable your IT organization to align with the business? What can you do to prepare for the additional complexities that virtualization, cloud and SOA can bring to your environment?  (VIRTUAL TRADE SHOW) READ ABSTRACT |

Troubleshooting Made Easy In Linux by Global Knowledge May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.  (WHITE PAPER) READ ABSTRACT |

TCP/IP Troubleshooting by Global Knowledge December 10, 2008 - (Free Research) Attend this webcast with Ted Rohling and you will know that learning to troubleshoot is an ongoing process.  (WEBCAST) READ ABSTRACT |

Best Practices for Event Management by BMC Software, Inc April 23, 2009 - (Free Research) This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems.  (WEBCAST) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Deploying Collaborative BI by Tableau Software May 2008 - (Free Research) This paper will show you how to navigate around the usual hurdles and deliver collaborative BI that works.  (WHITE PAPER) READ ABSTRACT |

System i (IBM iSeries) Management Best Practices -- an Executive Overview by Vision Solutions January 2007 - (Free Research) System i provides a wealth of data to help analyze performance and storage usage, but System i administration tools make this information cumbersome to access. This white paper offers best practices for selecting third-party system management tools to take full advantage of this information.  (WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

Making Quality a Deliverable in Eclipse-Based Java Development by Instantiations February 2009 - (Free Research) CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.  (WHITE PAPER) READ ABSTRACT |

Database Worst Practices: The Top 5 Mistakes Developers Make by EnterpriseDB Corporation August 2009 - (Free Research) Download this webcast learn how applications today are growing more and more complex with an increased risk of error and what you can do to prevent this.  (WEBCAST) READ ABSTRACT |

Four Common ERP Implementation Mistakes by IFS January 2009 - (Free Research) Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them.  (WHITE PAPER) READ ABSTRACT |

MessageStats Version 6.5.1 - Exchange Server Reporting and Analysis by ScriptLogic Corporation April 2009 - (Free Research) MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements.  (TRIAL SOFTWARE) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters May 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.  (WHITE PAPER) READ ABSTRACT |

The Pitfalls of Server Virtualization by Dell, Inc. and Intel August 2009 - (Free Research) In this expert webcast, you'll learn the most common issues involved with server virtualization and how to overcome them.  (WEBCAST) READ ABSTRACT |

Application Monitoring: Best Practices for Application Performance by AVIcode, Inc. January 2007 - (Free Research) This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques.  (WHITE PAPER) READ ABSTRACT |

Managing Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd August 2009 - (Free Research) Microsoft® Windows Server® 2008 R2 represents a significant milestone in Microsoft's ongoing efforts to help customers streamline the management of their unique IT infrastructures. Read this white paper to learn how to manage Windows Server 2008 R2.  (WHITE PAPER) READ ABSTRACT |

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies September 2009 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.  (WHITE PAPER) READ ABSTRACT |

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