There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 

In order to get funding for a significant server consolidation effort, IT professionals will have the greatest chance of success by building an ROI blueprint, delineating the costs, benefits and savings involved in the project. This white paper will discuss key considerations in assessing the ROI of server consolidation. 

This white paper makes the business case for utilizing the cloud for backup and recovery operations, and explains how doing so can help your organization reliably meet RTOs and RPOs. Also included is the potential for profit from lower operational costs after investing in the cloud, and tips and a checklist to help you calculate cloud ROI. 

Many organizations are looking to take advantage of the benefits of virtualization. However, it is important to plan ahead before your company begins virtualization implementation to ensure a seamless deployment. Access this expert e-guide for 10 best practices to follow prior to virtualization implementation. 

Ensuring your warehouse management software (WMS) allows for adaptability and control is pivotal. If your current system does not allow for this, it could be time for an upgrade. In this tip guide, you will learn best practices for determining the return on investment (ROI) of a WMS upgrade, tips for customizing your WMS and building a process. 

Organizations of all types and sizes are under pressure to boost efficiency, cut costs and reduce power consumption. Dell Compellent Storage Center - a highly integrated, feature-rich data storage solution- was designed to lower data storage TCO. Read this whitepaper to find out how Dell Compellent can save save your company millions of dollars. 

Read this data sheet to learn about all of the key features and benefits of this dynamic solution. 

Intel Ethernet controllers and network adapters are optimized to meet the needs of virtualized data centers. Read this whitepaper to learn more about Multi-Port Intel Ethernet Server Adapters and how they can help you optimize server virtualization. 

This expert e-guide outlines the top 5 tips for managing storage in a virtual server environment and also divulges a set of best practices for using server virtualization in your storage environment. Read on to learn more. 

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

Strategies to secure enterprise email ultimately lead to the selection and deployment of a specific approach to email security: on premise, cloud-based, or hybrid. These choices are critical success factors in realizing the business benefits of enhanced security, sustained compliance, and lower-cost operations. Read this white paper to learn more. 

Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.