Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems. 

Automated tiered storage and continuous snapshot technologies bring storage efficiency and performance to a new level. Listen to this podcast to learn how combining the two features optimizes data placement and hear best practices for configuring tiering profiles and snapshot schedules for long-term results. 

Many organizations today struggle to meet their data governance initiatives, as technologies and the regulatory business climate continue to evolve. Learn how to take a comprehensive approach to solving data control challenges and mandates. View this videocast for a 6-step best practice guide for tackling information protection and control issues. 

This interactive data center, brought to you by our editors, explores 5 aspects of data center efficiency and provides tips and best practices to help companies make effective investment and configuration decisions. 

Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 

Introducing virtual servers into your data center both simplifies and complicates your backup processes. This expert webcast explores the best practices for backing up and recovering critical VMs to avoid these potential obstacles. 

This expert E-Guide discusses best practices for future proofing your mobile device management. 

Since data centers are usually built over a long period of time, businesses end up with several small data centers scattered over a diverse area. To make more efficient use of these facilities, it’s generally best to consolidate. This resource presents best practices to data center consolidation. 

With companies storing data for longer periods of time to meet compliance regulations and business best practices, the inherent risk of a data breach is growing significantly. Organizations should develop sound encryption key management processes to minimize administrative overhead and maximize the value of data encryption. 

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. 

Planning and managing storage capacity in a VDI poses unique challenges. Check out this e-book to learn VDI best practices and hear VDI success stories before getting started on your project. 

This expert e-guide from SearchCIO.com points out one common mistake companies make after setting up their virtual environments. Find out how IT operations differ in physical and virtual worlds and obtain exclusive advice to help you fully leverage your virtual infrastructure.