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Featured Sponsors
The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft
April 01, 2008 - (Free Research)
The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
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Strategies for Profitable Growth - Aerospace & Defense Manufacturing by SAP AG
January 01, 2005 - (Free Research)
Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business.
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Creating Business Value Through Better Collaboration by Microsoft Corporation India Pvt Ltd
December 01, 2005 - (Free Research)
Microsoft collaboration technologies can help companies provide workers with integrated communications, collaborative workspaces, access to information and people, and people-driven processes. Read this paper to learn more.
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IBM Software Delivery Best Practices eKit : Do More with Less by IBM
November 04, 2009 - (Free Research)
This e-Kit is for anyone who wants to deliver effective software, while reducing costs and risks in this challenging economic environment. Our white papers, videos, webcasts, and customer success stories provide guidance and best practices while showing you how Rational solutions help you gain both short- and long-term value.
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Accelerate ITIL Initiatives by Bomgar Corporation
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March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
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Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc
July 2008 - (Free Research)
This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
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Aligning Lean Six Sigma, Business Process Management and SOA to Accelerate Results by IBM
February 2009 - (Free Research)
There has never been a more important time to uncover process waste, reduce non-value adding activity, and increase productivity. Accelerate results by aligning Lean Six Sigma, BPM and SOA. Find out more about best practices, the value of measures and monitoring, and how to get started in this webcast.
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Optimizing WAN Performance for the Global Enterprise by Intel Corporation
May 2006 - (Free Research)
WAN performance is critical to enterprise business around the globe. Read this white paper to learn the latest WAN optimization technologies, market products available for optimizations and analyst recommended WAN best practices.
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Best Practices in Creating a Strategic Finance Function by SAP AG
January 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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Implementing Best Practices: The Dell Management Console and ITIL by Dell, Inc. and Intel
March 2009 - (Free Research)
This white paper discusses how reduced budgets and growing demands on IT departments have forced organizations to find ways to cut costs, increase IT resource productivity, and optimize existing investments. Find out more about on this topic and how the new Dell Management Console can assist you.
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Top Five Security Best Practices for your Web Gateway in 2009 by Blue Coat
May 2009 - (Free Research)
Online security will remain a top concern for both individuals and corporations throughout the year - and beyond. In this white paper you will explore 5 ways to protect your vital data from increasingly sophisticated malware and network attacks.
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The Power of Automation: The EDS Story by Hewlett-Packard Company
September 2009 - (Free Research)
It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.
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Environmentally Aware Software for smarter products by IBM
October 2009 - (Free Research)
Simple changes in software investments and practices can have the dual effect of reduced energy consumption and improved team productivity. IBM Rational Software provides an opportunity to make day-by-day shifts toward this goal.
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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High Availability with Oracle Database 11g Release 2 by Oracle Corporation
September 2009 - (Free Research)
This white paper reviews the common causes of application downtime and discusses Oracle's Maximum Availability Architecture framework that provides clear and concise guidance on implementing best practices using Oracle's proven high availability technologies.
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ITIL®,the CMS and You by BMC Software, Inc
August 2009 - (Free Research)
This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
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Principles of Agile Architecture by Rally Software Development Corp.
August 2008 - (Free Research)
The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments, the interest and need for using Agile in the enterprise is growing rapidly...
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Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc.
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March 2006 - (Free Research)
BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.
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Five Myths of Agile Development by VersionOne Inc.
September 2008 - (Free Research)
In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.
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Agile Development: A Manager's Roadmap for Success by VersionOne Inc.
September 2008 - (Free Research)
This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...
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