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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

EMC Virtual Infrastructure Data Protection by EMC Corporation

EMC Virtual Infrastructure Data Protection solutions guard your virtual infrastructure applications and data from downtime and provide the availability you expect for critical workloads. It combins backup and recovery technologies with VMware server virtualization. 
(SOFTWARE PRODUCT)

EMC File Virtualization Solutions by EMC Corporation

EMC File Virtualization Solutions comprise both technology assessment and design services to help your IT organization optimize its network-attached storage investments. Simplify management and optimize the efficiency of network-attached storage. 
(SOFTWARE PRODUCT)

EMC Backup and Recovery by EMC Corporation

EMC Backup and Recovery solutions enable you to strengthen your data protection, streamline backup and recovery, and meet a wide range of service levels, even for the largest data volumes. 
(SOFTWARE PRODUCT)

Lowering the Point of Sale System Support Costs with Intel® vPro™ Technology by Wipro Technologies

February 06, 2009 - (Free Research)
Written for retail IT organizations managing Point of Sale (POS) systems, this paper shows hard dollar savings that retailers can expect to see by adopting advanced POS systems with Intel® vPro™ technology. 
(ARTICLE) READ ABSTRACT |

Attacks on Point of Sales Systems by Symantec Corporation

March 11, 2014 - (Free Research)
Identity theft is one of the most common forms of cybercrime, and your Point of Sale (POS) system is especially vulnerable to this attack type. This in-depth guide explores how cybercriminals use malware to steal credit card information at the POS. 
(WHITE PAPER) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
(WHITE PAPER) READ ABSTRACT |

Paramount Foods Upgrades Store Technology by Hewlett-Packard Company

March 2008 - (Free Research)
Read how the owner of a North Carolina based food company found a way to keep up with major supermarket chains with HP POS hardware and servers. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc.

September 2009 - (Free Research)
Read this paper, which is a transcription of a presentation where speakers Stuart McClure, VP of Operations & Strategy, Risk & Compliance Business Unit, at McAfee Incorporated and Evelyn de Souza, Senior Manager, Risk & Compliance, at McAfee discuss application whitelisting and its benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

HP POS System Helps Mayors Improve Customer Service, Gain Selling Time by Hewlett-Packard Company

August 2008 - (Free Research)
Among the priorities for the new system were ease of use by salespeople, an easy-to-manage centralized customer database for lookup and validation, and the use of broadband connectivity. Maintaining access to proprietary applications that supported nonsales functions was also required. 
(CASE STUDY) READ ABSTRACT |

Fair exchange protocols with anonymity and non-repudiation for payments by ComputerWeekly.com

May 2013 - (Free Research)
This article in our Royal Holloway Information Security series looks in detail at two key principles necessary for secure payments: fair exchange and non-repudiation. 
(ESSENTIAL GUIDE) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Speeding Up The Internet of Things: Crane Merchandising Deploys FlashSoft and Delivers Business Information Faster by SanDisk Corporation (E-mail this company)

March 2014 - (Free Research)
This case study features a merchandising organization's deployment of a 'set and forget' software solution that optimally aligned with their SSD and data workload. 
(CASE STUDY) READ ABSTRACT |

Whitepaper: Understanding WAS z/OS Thread Tuning Considerations (April 2013) by IBM

April 2013 - (Free Research)
This diagram that features extensive notes will help you understand the relationship between HTTP clients and thread tuning on WAS z/OS. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs. 
(WHITE PAPER) READ ABSTRACT |

7 Ways Shop Floor Execution (SFX) Can Help with Lean Manufacturing and Complement ERP Systems by Casco Development, Inc.

July 2008 - (Free Research)
Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them. 
(WHITE PAPER) READ ABSTRACT |

Configuring NetApp for SnapMirror – for VMware Site Recovery Manager by NetApp

April 2010 - (Free Research)
This presentation transcript features virtualization guru, Mike Laverick, as he explains how to setup a data replication tool that provides disaster recovery protection for business critical data. Find out to how carry out a test with this technology and VMware SRM together. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance by SAP AG

September 2008 - (Free Research)
This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models. 
(WHITE PAPER) READ ABSTRACT |

Detecting Zero-Day Exploits in the Wild by Websense

March 2014 - (Free Research)
This report outlines the methodology used to research Windows Error Reporting (WER) – and explains its potential implications for your organization's cyber security. 
(WHITE PAPER) READ ABSTRACT |

Tablets: Accelerate Performance and Increase Mobility by Dell, Inc.

October 2013 - (Free Research)
The mobile device revolution in business shows no sign of slowing down. This interesting webcast looks at how the savvy business is taking a pro-active stance by increasing and encouraging the use of tablets as companion to the traditional desktop, one that has the power to handle complex Exchange type applications. 
(WEBCAST) READ ABSTRACT |

Post-Migration Best Practices: Exchange Environment Operation by Dell Software

April 2011 - (Free Research)
In this Quest white paper, discover best practices - straight from Industry experts Nelson Ruest and Danielle Ruest - to help you have a successful post-migration operation. Learn why you MUST have the same level of post-migration planning that you had for pre-migration, and discover four key aspects of post-migration management you must know. 
(WHITE PAPER) READ ABSTRACT |

8 Ways On-site Service Can Drive Revenue Now by OnForce, Inc.

January 2008 - (Free Research)
Innovative service delivery models are creating new revenue opportunity for solution providers. This paper explores tangible ways solution providers can leverage on-site service to expand their businesses, enter new markets, and better serv... 
(ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Configuring and Using IBM i's Auditing Functions by PowerTech

April 2010 - (Free Research)
Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Read this presentation transcipt - based on content presented at the 2009 COMMON conference - to learn about activating and configuring IBM i's built-in auditing capabilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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