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Featured Sponsors
GFI FAXmaker by GFI Software
GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.
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Proper use of VPN and RPC/HTTPS by F5 Networks
November 12, 2012 - (Free Research)
Consult this expert E-guide to find out more about the possible options to connect Outlook to Exchange, and you can find the right match for your organization. Weigh the advantages of VPN or RPC/HTTPS by reading this resource now.
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Expert ways to maximize security in Exchange by Mimecast
May 02, 2012 - (Free Research)
This expert e-guide provides tips for maximizing Exchange security, including how to leverage the enhanced capabilities in Forefront Protection 2010. In addition, it reviews the 6 most commonly overlooked Exchange security vulnerabilities.
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The new business of technology: extend, transact and optimize by IBM
July 31, 2012 - (Free Research)
New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.
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SPRINT Enables Intelligent Enterprise by Hewlett-Packard Company
November 01, 2011 - (Free Research)
Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%.
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Service Oriented Architecture For Dummies by IBM
December 31, 2009 - (Free Research)
This comprehensive e-book serves as an introduction to service-oriented architecture (SOA) and explores best practices, challenges, and lessons learned about SOA implementation from market-leading companies across all business sectors.
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IBM Security Services Cyber Security Intelligence Index by IBM
March 29, 2013 - (Free Research)
Uncover analysis of security attack and incident data from IBM Security Services' plethora of data collected from their tens of billions of events monitored daily for their 3,700+ clients.
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Optimizing Service – Driven Businesses by Ramco Systems
May 09, 2013 - (Free Research)
This white paper introduces an approach to service resource and planning (SRP) that allows you to tackle the challenges of the professional services sector head-on by gaining true visibility into resource availability, consolidating disparate systems, processes and data, and more.
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Optim Data Growth Solution for Oracle E-Business Suite by IBM
Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.
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Software as a service demonstration series by IBM
March 16, 2012 - (Free Research)
See demos on how to support multi-tenancy using IBM middleware when composing user interfaces and designing data architectures for software as a service (SaaS) applications. Find examples of common industry scenarios, architecture guidance, and tips on how to use IBM middleware to overcome development challenges and deliver SaaS applications.
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IBM Service Management: Driving growth for Managed ICT Service Providers by IBM
October 03, 2011 - (Free Research)
Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
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IBM Tivoli Live Monitoring Services Demo by IBM
May 20, 2011 - (Free Research)
Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications.
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Improve Service Delivery with IBM CloudBurst by IBM
January 28, 2011 - (Free Research)
IBM CloudBurst is a family of pre-integrated service delivery platforms that include the hardware, storage, networking, virtualization, and service management software to create a private cloud environment, transform data centers, and build dynamic infrastructures that deliver new levels of service at reduced cost.
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Implementing BPM to Drive Profitable Sales in TeliaSonera Finland by IBM
December 15, 2010 - (Free Research)
Read this case study to learn how TeliaSonera Business Services used Lombardi Blueprint™ collaborative process modeling and prioritization tool and Teamworks BPM suite to design and automate the sales business processes so that they are controlled and easily managed. Read on to learn the benefits they experienced from turning to Lombardi.
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What is IBM Service Management? by IBM
December 03, 2010 - (Free Research)
Read on for a breakdown of IBM Service Management’s components and learn what questions should be asked to determine if it may benefit your organization.
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Identify and Leverage Your Existing Service Life Cycles by IBM
December 03, 2010 - (Free Research)
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
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IBM Tivoli Service Request Manager White Paper by IBM
January 15, 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
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Identify and Leverage Your Existing Service Life Cycles by IBM
July 22, 2010 - (Free Research)
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
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The Evolving Role of the Business Analyst by IBM
June 03, 2008 - (Free Research)
With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world.
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Demo: Service lifecycle management in action by IBM
October 06, 2009 - (Free Research)
Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA.
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Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation
February 19, 2008 - (Free Research)
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
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Serena Service Management: Free Trial by SERENA Software, Inc.
April 05, 2012 - (Free Research)
Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
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Why Buy Vs. Build Serena Service Manager by SERENA Software, Inc.
April 04, 2012 - (Free Research)
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
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