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Developing an Effective Corporate Mobile Policy by BlackBerry

June 2008 - (Free Research)
By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing. 
(WHITE PAPER) READ ABSTRACT |

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs. 
(SOFTWARE PRODUCT)

Security Policies for Next-Generation IT by Hexis Cyber Solutions Inc

October 2012 - (Free Research)
This CIO Decisions e-zine focuses on effective BYOD security policy. Inside, learn why security threats are evolving faster than the management practices that defend against them and, more importantly, how you can stay ahead. 
(EBOOK) READ ABSTRACT |

Optim Data Growth Solution for Oracle E-Business Suite by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information. 
(SOFTWARE PRODUCT)

Moving Towards Customer-Centric Pricing: From Strategy to Implementation, the New Opportunities for Banks to Compete in the Current Economic Downturn by IBM

December 2010 - (Free Research)
Pricing is a strategic weapon for acquiring new customers and, as importantly, retaining existing ones. As such, effective and innovative pricing strategies are crucial for banks to achieve organic growth. This white paper argues that banks need more than ever technologies such as the BRMS to effectively manage their pricing policies. 
(WHITE PAPER) READ ABSTRACT |

What If Any Agent Could Take Any Call? by KANA (E-mail this company)

June 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now. 
(EZINE) READ ABSTRACT |

Introducing Social Business for the Mid-Market by IBM

April 2013 - (Free Research)
Consult this resource to learn more about the insight Aberdeen research discovered by studying 229 mid-sized companies. They looked to uncover if there were specific characteristics that made companies more interested in using social business. 
(WHITE PAPER) READ ABSTRACT |

Managing the Entire Database Security & Compliance Lifecycle by Guardium, an IBM Company

February 2010 - (Free Research)
Increased difficulty in protecting data has heightened the need for organizations to simplify compliance and reduce costs by replacing manual, resource-intensive audit processes with automated controls for all their enterprise applications. Read this data sheet to learn how Guardium 7 addresses the entire database security and compliance lifecycle. 
(DATA SHEET) READ ABSTRACT |

Accenture Technology Vision 2013 by ComputerWeekly.com

February 2013 - (Free Research)
Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders. 
(IT BRIEFING) READ ABSTRACT |

About T-Mobile USA by Jive Software

June 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
(CASE STUDY) READ ABSTRACT |

EMC Documentum Archive Services for Imaging by EMC Corporation

EMC Documentum Archive Services for Imaging converts paper-based information to electronic images and then securely archives it. 
(SOFTWARE PRODUCT)

Strengthening Data Privacy in PeopleSoft by Approva Corporation

May 2008 - (Free Research)
Understanding the vulnerabilities of ERPs such as Peoplesoft can help your company mitigate the risk of data breaches. This white paper discusses how automated CPM solutions can help to fight the threat of data loss. 
(WHITE PAPER) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc.

August 2010 - (Free Research)
Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences. 
(VIDEO)

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation

June 2008 - (Free Research)
For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Management in the New Era of Mobility by IBM

August 2012 - (Free Research)
View this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies. 
(WHITE PAPER) READ ABSTRACT |

Take a Holistic Approach to Business Driven Security by IBM

December 2008 - (Free Research)
Read this white paper to learn about actions that organizations can take to drive security efforts from a business-driven perspective, and how leadership from IBM can help enable success. 
(WHITE PAPER)

Inspiring disruption: Tech Trends 2014 by ComputerWeekly.com

February 2014 - (Free Research)
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Accenture Technology Vision 2014 by ComputerWeekly.com

January 2014 - (Free Research)
The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation. 
(ESSENTIAL GUIDE) READ ABSTRACT |

CIO insights: Moving from the back office to the front line by ComputerWeekly.com

December 2013 - (Free Research)
This major global C-level survey from IBM examines the changing role of the CIO and makes recommendations for CIOs who want to move from the back office to the front line of the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SearchCRM

May 2012 - (Free Research)
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 
(EGUIDE)

New CRM Technologies bring sales success to businesses by SearchCRM

November 2012 - (Free Research)
In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM. 
(EGUIDE) READ ABSTRACT |

Choosing the Best CRM for Your Organization by Oracle Corporation

September 2007 - (Free Research)
Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. 
(WHITE PAPER) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation

September 2008 - (Free Research)
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. 
(WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

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