Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

A More Secure Front Door: SSO and Strong Authentication by Imprivata February 2011 - (Free Research) Times change. Sometimes they change even faster than we might expect, as recent developments in Strong Authentication have shown. Just a few years ago, the idea of requiring users to provide a second form of identity to gain access to IT resources was seen by many as only necessary for remote access security or top-secret jobs.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc. May 2010 - (Free Research) Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development.  (WHITE PAPER) READ ABSTRACT |

Requirements-Driven Product Development by IBM May 2009 - (Free Research) This document discusses the challenges in implementing DOORS in a rapidly evolving environment and the clear payoffs from using DOORS to integrate across diverse disciplines and to boost the collaborative effort.  (WHITE PAPER) READ ABSTRACT |

IBM Rear Door Heat Exchanger by IBM October 2008 - (Free Research) This IBM white paper helps you to understand what's happening in an overheated system and to see if yours is at risk, it also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption.  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.  (WHITE PAPER) READ ABSTRACT |

IBM Rational Workbench for Systems and Software Engineering by IBM June 2010 - (Free Research) This white paper illustrates how proven methodologies and best-of-breed tools, such as Rational DOORS, Rational Rhapsody, Rational Team Concert, and Rational Quality Manager, can help you design high-quality products that meet customer requirements.  (WHITE PAPER) READ ABSTRACT |

IBM Rational Workbench for Systems and Software Engineering by IBM June 2010 - (Free Research) This white paper illustrates how proven methodologies and best-of-breed tools, such as Rational DOORS, Rational Rhapsody, Rational Team Concert, and Rational Quality Manager, can help you design high-quality products that meet customer requirements.  (WHITE PAPER) READ ABSTRACT |

Building Your Backup and Disaster Recovery Plan 101 by StorageCraft Technology Corporation June 2011 - (Free Research) Small and medium businesses cannot afford to lose access for their data. Research shows that even brief server failures lead most smaller businesses to shut their doors for good. In light of this, any business should develop a workable backup and disaster recovery plan.  (WHITE PAPER) READ ABSTRACT |

Big Data Analytics and The New Era of Data Warehousing by Information Builders December 2011 - (Free Research) This paper discusses how customer demands have prompted recent changes in the data warehouse market, and how those changes are opening the door for a new breed of vendors beyond those who previously dominated the industry with stack offerings.  (WHITE PAPER) READ ABSTRACT |

Requirements Engineering for the Automotive Industry by IBM March 2009 - (Free Research) This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices.  (WHITE PAPER) READ ABSTRACT |

Implementing Enterprise Resource Planning: Lessons Learned from the Front by SAP AG September 2010 - (Free Research) SAP has implemented ERP systems for more than 30 years. The following SAP Insight draws lessons about what has been done well, what has yet to be done well, best practices from large commercial company implementations, and best practices for the governance of implementations that achieve the results and benefits foreseen.  (WHITE PAPER) READ ABSTRACT |

Critical Success Factors Deploying Pervasive BI by Informatica September 2008 - (Free Research) The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.  (WHITE PAPER) READ ABSTRACT |

Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations Analyze and Develop Their Services Strategy by Telelogic, An IBM Company May 2007 - (Free Research) This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services.  (WHITE PAPER) READ ABSTRACT |

Putting Windows 7 Migration on the Fast Track by BDNA June 2011 - (Free Research) The Windows 7 migration will soon be a reality for nearly every organization. And while the migration process can present many challenges, BDNA technologies can provide a fully transparent view into the entire infrastructure, reducing the risks and costs of migration. Read now to ensure your migration is efficient and cost-effective.  (WHITE PAPER) READ ABSTRACT |

Implementing ERP: Lessons Learned from the Front by SAP America, Inc. August 2008 - (Free Research) SAP has implemented enterprise resource planning (ERP) systems in both the commercial and public sector for more than 30 years. This white paper explains four important principles that stand out from these experiences.  (WHITE PAPER) READ ABSTRACT |

White Paper: SCM: The "Blocking and Tackling" of IT Security by Tripwire, Inc. November 2011 - (Free Research) In IT security, obvious weaknesses like weak configurations often get overlooked. Yet for hackers, they’re an open door into networks and systems. Learn how security configuration management (SCM), a critical security control, hardens configurations to prevent breaches, and immediately detects and corrects any subsequent changes that weaken them.  (WHITE PAPER) READ ABSTRACT |

Citrix VDI-in-a-Box for SMBs by Citrix October 2011 - (Free Research) This brief video introduces an innovative VDI deployment option: VDI-in-a-box. Discover how businesses of all sizes can leverage this solution to cost-effectively and easily deploy virtual desktops.  (VIDEO) READ ABSTRACT |

ORACLE ERP CLOUD SERVICE: Back-Office Solutions that Keep You in Front by Oracle Corporation UK Ltd January 2013 - (Free Research) Today, businesses need to be ready to change their processes in the blink of an eye. Technological advances like cloud computing cause many companies to transform the way they operate quickly and efficiently. View this white paper to learn how the cloud provides a way for organizations to maintain their current systems.  (WHITE PAPER)

Industrializing IT Service Delivery by Hewlett-Packard Limited July 2012 - (Free Research) Discover an innovative application development and management strategy that can enable your enterprise to produce products and processes that meet the expectations of the new generation of the connected and technologically savvy consumer.  (WHITE PAPER) READ ABSTRACT |

Ensuring Reliable Inbound Supply Integration by Sterling Commerce, An IBM Company September 2009 - (Free Research) This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration.  (WHITE PAPER) READ ABSTRACT |

Webcast Transcript: New Platforms, New Technologies, But Old Headaches by NetIQ August 2011 - (Free Research) A mixed-environment data centre, however presents some unique challenges when it comes to disaster recovery. Special attention is needed to the details, and the tried-and-true approaches typically used don't always work.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

IBM and Cisco Front Office Solutions for Retail Banking by IBM Line of Business February 2008 - (Free Research) Is your bank able to grow targeted areas of business while enhancing market differentiation? Are you able to meet changing individual customer needs and purchase behaviors with the most effective range of products and services? Let IBM and Cisc...  (WHITE PAPER)

Keeping Your Data Center Cool - There Is Another Way by IBM May 2008 - (Free Research) This white paper helps you to understand what's happening in an overheated system and to see if yours is at risk and also explains how the IBM Rear Door Heat exchanger helps to dramatically reduce data center power consumption.  (WHITE PAPER)

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