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Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Incorporating Wireless into the Business Continuity Plan by AT&T Corp

October 2010 - (Free Research)
Increasingly WAN-centric enterprises make mobile equipment and services more important for business continuity. To determine the role wireless should play in an organization’s business continuity plan, IT should consider a mix of factors including type of business, physical locations and applications. 
(WHITE PAPER)

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
(WHITE PAPER) READ ABSTRACT |

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc.

June 2010 - (Free Research)
Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services. 
(WHITE PAPER) READ ABSTRACT |

Meaningful Use Check-Up: Best Practices for Mobile Health, Cloud Computing and Disaster Preparedness by SearchHealthIT.com

December 2011 - (Free Research)
Interact with leading healthcare compliance and IT experts from across the U.S. in this free, one-day virtual seminar. Learn best practices for cloud computing and disaster preparedness, as well as how to achieve federal EHR reimbursements. 
(VIRTUAL TRADE SHOW) READ ABSTRACT |

Case Study: Protection and Replication for Remote Data Sources by Iron Mountain

May 2011 - (Free Research)
Employees sometimes lose track of their laptops, either through misplacing them or through theft. One of the main concerns of IT was to protect vital business data on laptops, to prevent that data from falling into the wrong hands, and also to get the employee's system working again. Read this case study to learn one company's solution. 
(CASE STUDY) READ ABSTRACT |

HANDLE YOUR ACHIVE DATA CONFIDENTLY AND COST-EFFECTIVELY by Iron Mountain

December 2013 - (Free Research)
This brochure talks about the benefits of an archival tape management solution that can make handling requests for archive data easy and quicker while also reducing costs. 
(BROCHURE) READ ABSTRACT |

Performance and Troubleshooting with esxtop by Global Knowledge

May 2013 - (Free Research)
This informative resource introduces and gives examples of how the esxtop utility can help address performance problems. 
(WHITE PAPER) READ ABSTRACT |

Every Man's Guide to Combat Threats Within Your Organization by ISC2

June 2009 - (Free Research)
This eGuide highlights how mobile computing is more than just a trend, what cybersecurity experts have to say about information warfare, and what you can do to enhance team intelligence. 
(EGUIDE) READ ABSTRACT |

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower

February 2008 - (Free Research)
A key element and requirement for optimization is the ability to manage field resources. 
(WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks

April 2010 - (Free Research)
Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance. 
(WHITE PAPER) READ ABSTRACT |

How the Cloud Levels the Customer Service Playing Field by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM

August 2010 - (Free Research)
Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices. 
(RESOURCE CENTER) READ ABSTRACT |

Getting Started With LucidWorks Enterprise by Lucid Works

October 2010 - (Free Research)
This document provides a working knowledge of the LucidWorks Enterprise search development platform. Learn about installation, indexing content from local files, web sites, databases, searching, as well as improving the user experience using features such as user alerts, auto-complete and spell-check. Previous programming experience not required. 
(WHITE PAPER) READ ABSTRACT |

Beyond Passwords & Outdated Physical Access Systems by Entrust, Inc.

August 2012 - (Free Research)
Learn why passwords and traditional physical access systems are simply inefficient in this day and age and discover how smart credentials are a vital component of your physical and logical access security strategy. 
(WHITE PAPER) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp

October 2011 - (Free Research)
This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field. 
(WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

Mobile Field Service: Better Collaboration with the Back Office by Epicor Software Corporation

July 2013 - (Free Research)
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

Tales from the Field: Business Drivers and Checklist for Successful SharePoint Governance by AvePoint, Inc.

October 2011 - (Free Research)
Watch this webcast to learn the three P's and business requirements for driving governance focusing on the challenges Microsoft and AvePoint customers face. 
(WEBCAST) READ ABSTRACT |

IP Telephony from A-Z -- The Complete IP Telephony eBook by ShoreTel

December 2007 - (Free Research)
Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management. 
(EBOOK) READ ABSTRACT |

7 Success Factors for Today's Supply Chain Projects by Kinaxis

February 2011 - (Free Research)
In today’s economic climate, no manufacturer can afford to fund any supply chain management (SCM) project that fails to deliver results. This white paper describes seven success factors for today’s SCM projects, which have been identified by seasoned executives with decades of experience in the field. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

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