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Rheem Mobilizes Field Service by Kony May 07, 2013 - (Free Research) This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.  (CASE STUDY) READ ABSTRACT |

HP Warranty & Claims Management for Manufacturing - Solution Overview by Hewlett-Packard Limited September 07, 2012 - (Free Research) Outsourcing services from your manufacturing company means you lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to users not part of your company. Read this paper to learn how an application can help address these needs.  (WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service.  (CASE STUDY) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.  (WHITE PAPER) READ ABSTRACT |

Incorporating Wireless into the Business Continuity Plan by AT&T Corp October 2010 - (Free Research) Increasingly WAN-centric enterprises make mobile equipment and services more important for business continuity. To determine the role wireless should play in an organization’s business continuity plan, IT should consider a mix of factors including type of business, physical locations and applications.  (WHITE PAPER)

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc. June 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services.  (WHITE PAPER) READ ABSTRACT |

Meaningful Use Check-Up: Best Practices for Mobile Health, Cloud Computing and Disaster Preparedness by SearchHealthIT.com December 2011 - (Free Research) Interact with leading healthcare compliance and IT experts from across the U.S. in this free, one-day virtual seminar. Learn best practices for cloud computing and disaster preparedness, as well as how to achieve federal EHR reimbursements.  (VIRTUAL TRADE SHOW) READ ABSTRACT |

Power Through Platform: Realizing the Mobile Advantage by SAP America, Inc. January 2013 - (Free Research) Today, mobile technology in the workplace is essential for enterprise success, but implementing and managing a highly-integrated mobile environment is quite challenging. This resource offers more comprehensive look at how mobile technology challenges the enterprise and introduces a platform-based mobile strategy to put you on the road to success.  (WHITE PAPER) READ ABSTRACT |

Every Man's Guide to Combat Threats Within Your Organization by ISC2 June 2009 - (Free Research) This eGuide highlights how mobile computing is more than just a trend, what cybersecurity experts have to say about information warfare, and what you can do to enhance team intelligence.  (EGUIDE) READ ABSTRACT |

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources.  (WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks April 2010 - (Free Research) Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance.  (WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM August 2010 - (Free Research) Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices.  (RESOURCE CENTER) READ ABSTRACT |

Performance and Troubleshooting with esxtop by Global Knowledge May 2013 - (Free Research) This informative resource introduces and gives examples of how the esxtop utility can help address performance problems.  (WHITE PAPER) READ ABSTRACT |

Enable Enterprise Mobilty & Change the Game by Hewlett-Packard Company April 2013 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

Enable Enterprise Mobility & Change the Game by Hewlett-Packard Limited June 2012 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

Getting Started With LucidWorks Enterprise by Lucid Works October 2010 - (Free Research) This document provides a working knowledge of the LucidWorks Enterprise search development platform. Learn about installation, indexing content from local files, web sites, databases, searching, as well as improving the user experience using features such as user alerts, auto-complete and spell-check. Previous programming experience not required.  (WHITE PAPER) READ ABSTRACT |

Beyond Passwords & Outdated Physical Access Systems by Entrust, Inc. August 2012 - (Free Research) Learn why passwords and traditional physical access systems are simply inefficient in this day and age and discover how smart credentials are a vital component of your physical and logical access security strategy.  (WHITE PAPER) READ ABSTRACT |

IP Telephony from A-Z -- The Complete IP Telephony eBook by ShoreTel December 2007 - (Free Research) Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management.  (EBOOK) READ ABSTRACT |

How e-Citation Systems Increase Productivity & Revenues While Improving Officer Safety by Intermec February 2011 - (Free Research) Discover how an e-Citation system can help you save time, improve safety, reduce errors, and improve collection rates.  (WHITE PAPER) READ ABSTRACT |

Why Smart Phones in the Workplace Require Ruggedness by Intermec May 2011 - (Free Research) Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.  (WHITE PAPER) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp October 2011 - (Free Research) This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field.  (WHITE PAPER) READ ABSTRACT |

IBM Lotus Sametime Demo: Unified Communications and Collaboration Solution by IBM March 2009 - (Free Research) IBM Lotus Sametime software provides an easy-to-use unified communications and collaboration solution with the policy controls and security features your business requires. Check out this demo to see how IBM Lotus Sametime can be used in everyday business situations to quickly and efficiently communicate and drive business success.  (DEMO) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.  (WHITE PAPER) READ ABSTRACT |

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