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Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies.

November 2008 - (Free Research)
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Consult the new dictionary for customer experience KPIs by Oracle Corporation

September 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
(WHITE PAPER) READ ABSTRACT |

Size DOES Matter - When Choosing the Right ERP Solution by Xperia

May 2006 - (Free Research)
In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier. 
(WHITE PAPER) READ ABSTRACT |

SAP HANA: Moving to SAP Business Suite, powered by SAP HANA by HP & Intel®

March 2014 - (Free Research)
As data volumes begin to exceed current thresholds, more and more organizations are experiencing problems with their enterprise resource planning, customer relationship management and supply chain management systems. Learn how migrating to SAP HANA can improve performance and real-time reporting and analysis capabilities for an organization. 
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Management Excellence: Leveraging Technology & Techniques by Oracle Corporation

November 2008 - (Free Research)
This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence. 
(WHITE PAPER) READ ABSTRACT |

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation UK Ltd

November 2008 - (Free Research)
One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: What is End-to-End Application Performance Management? by Compuware Corporation

August 2009 - (Free Research)
It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Enhance Your SaaS Application With Advanced Business Intelligence by Information Builders

May 2013 - (Free Research)
As the SaaS market continues to explode, many providers are presenting more strategic offerings, such as advanced BI functionality. This paper warns, however, of the issues you may face when adding BI to your application and will help you make sure you're choosing the right partner. 
(WHITE PAPER) READ ABSTRACT |

Whirlpool: Quality Means Loyalty by SAS

September 2008 - (Free Research)
Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues. 
(CASE STUDY) READ ABSTRACT |

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability by Kalido

June 2008 - (Free Research)
Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 17 April 2012: How to ensure smartphone security by ComputerWeekly.com

April 2012 - (Free Research)
This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT. 
(EZINE) READ ABSTRACT |

Computer Weekly - 28 February 2012: Taking UK government into the cloud by ComputerWeekly.com

February 2012 - (Free Research)
This week's edition asks, now that the the G-Cloud store is up and running, will the government's cloudstore transform the market for public sector IT buyers and suppliers? It also examines research that has indicated OS upgrades will attract a significant chunk of investment this year. 
(EZINE)

How to Spot a Failing Project by AtTask

June 2009 - (Free Research)
Only about one-third of all projects are complete successes. Download this paper to take a look at the early warning signs in an IT project and what you can do to make the project a success. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Get More! From Your Data Center: Rely on Liebert for System Availability and Integrity by Emerson Network Power

July 2009 - (Free Research)
Emerson Network Power and its Liebert power and cooling technologies can help you protect your applications downtime despite power outages or security threats through this step-by-step guide. 
(ESSENTIAL GUIDE) READ ABSTRACT |

IPV6 Transition – Why the rush ? by ComputerWeekly.com

December 2011 - (Free Research)
This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. 
(ANALYST BRIEF) READ ABSTRACT |

7 Tips for Achieving Active Directory Compliance by Dell Software

April 2012 - (Free Research)
Discover 7 key tips to help you achieve and maintain compliance in Active Directory, including what to keep an eye on, warning signs to look out for and how to leverage auditing tools to simplify the process in this essential resource. 
(WHITE PAPER) READ ABSTRACT |

Keep Up with Compliance Changes Through Proactive Records Management by Iron Mountain

March 2012 - (Free Research)
Records management has become the go to solution for companies looking to meet compliance requirements. However, it is critical that the quality and integrity of the data is reliable. This expert e-guide provides best practices for maintaining compliant records management and warns against components that can compromise your strategy. 
(EGUIDE) READ ABSTRACT |

The Three Pitfalls of Business Expansion And How You Can Avoid Them by SAP America, Inc.

October 2011 - (Free Research)
Read this white paper to learn how to leverage the power of an integrated enterprise resource planning (ERP) system to overcome the pitfalls of business expansion. 
(WHITE PAPER) READ ABSTRACT |

Dysfunction Junction: A Pragmatic Guide to Getting Started with DevOps by CA Technologies.

December 2013 - (Free Research)
View this informative resource to help make the decision if DevOps is right for you. Learn how to identify a dysfunctional relationship between development and operations -- with seven key warning signs -- and discover the value that DevOps could bring to your situation. 
(WHITE PAPER) READ ABSTRACT |

SOA and Web Services: The Performance Paradox by CA Technologies.

August 2008 - (Free Research)
Learn why it is critical to consider the impact Web services have on the environment into which they are deployed in order to address performance. Find out how to ensure superior performance of service-enabled environments. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 8 January 2013: Digital strategies to drive CIOs in 2013 by ComputerWeekly.com

January 2013 - (Free Research)
In this week's Computer Weekly, we look ahead to the challenges facing IT leaders in 2013 and examine how the shift to digital will change the role of the CIO. A new report details how CIOs must adapt to work more closely with business colleagues. And our first buyer's guide of the year focuses on software as a service. Read the issue now. 
(EZINE) READ ABSTRACT |

Transforming Traditional Security Strategies into an Early Warning System for Advanced Threats by EMC Corporation

September 2012 - (Free Research)
To develop the visibility, agility and speed to deal with advanced threats, security information and event management (SIEM) systems need to evolve into a central nervous system for large-scale security analytics. 
(WHITE PAPER) READ ABSTRACT |

IBM SmartCloud Analytics Predictive Insights helps provide early warning in preventing an undiagnosed outage by IBM

March 2014 - (Free Research)
View the following video to get a firsthand look at how predictive analytics can detect abnormal operational behavior and provide an overall, better, more intuitive solution to backing up critical applications and most importantly, help prevent an undiagnosed outage. 
(VIDEO) READ ABSTRACT |

CW+: Roundtable debate: The impact of IT consolidation on business growth by ComputerWeekly.com

December 2010 - (Free Research)
Organisations have been under pressure to make savings wherever possible and have consolidated their IT during the recession. However, along with the opportunities consolidation presents there are also challenges, and experts warn that any form of consolidation needs to be undertaken carefully. 
(WHITE PAPER) READ ABSTRACT |

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