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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cisco Unified Communication Manager - Digit Manipulation by Global Knowledge

May 02, 2013 - (Free Research)
Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Enterprise Resource Planning Software: Taking the Plunge by VAI, Vormittag Associates, Inc.

March 2009 - (Free Research)
Check out this white paper to discover the many benefits of Enterprise Resource Planning (ERP) software. 
(WHITE PAPER) READ ABSTRACT |

Call Center Analytics: The Bottom Line by Genesys

November 2013 - (Free Research)
This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
(EGUIDE) READ ABSTRACT |

GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Customer experience consistency key to successful CRM by TechTarget

April 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

March 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

Smart Process Applications: Accelerating Time to Value by OpenText

April 2013 - (Free Research)
The growing popularity of technology trends such as mobile computing, social media, the cloud, and others calls for a new generation of adaptable, flexible applications.  Check out this white paper to learn how "smart process applications" can provide the benefits of traditional packaged applications, but with added collaborative abilities. 
(WHITE PAPER) READ ABSTRACT |

The Hidden ROI of a Cloud-based Contact Center by Five9

January 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9

May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience. 
(EGUIDE) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)
Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. 
(WHITE PAPER) READ ABSTRACT |

How To Avoid Meetings - or at Least the Unproductive Ones by Global Knowledge Network, Inc.

July 2004 - (Free Research)
We all have better things to do with our limited time, but we end up in numerous unproductive meetings. In this paper we will discuss why meetings fail, what are the alternatives to conventional meetings, and how to spot the meetings that should be avoided. 
(WHITE PAPER) READ ABSTRACT |

Accelerating Business Change Through Next-Generation ERP — Call to Action for the Industrial Machinery and Equipment Sector by Infor

March 2012 - (Free Research)
A recent IDC Manufacturing Insight survey of equipment and machinery manufacturers found that since the economic downturn the biggest priority for organizations is profit growth. This white paper summarizes the results of the survey and explains how next-gen enterprise resource planning (ERP) systems can help manufacturers turn a profit again. 
(WHITE PAPER) READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)
The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 
(WHITE PAPER) READ ABSTRACT |

Dish TV Virtualizes Storage to Boost Call Center Reliability by HP India

June 2013 - (Free Research)
Access this concise case study to find out which HP storage and blade servers Dish TV adopted to accommodate business growth. 
(CASE STUDY) READ ABSTRACT |

Big Data Buying Decisions Call for Open Eyes and Minds by SearchBusinessAnalytics

February 2014 - (Free Research)
Organizations are wising up to the business benefits of big data initiatives. In doing so, they have realized that business acumen is the cure for ailing big data plans. 
(EBOOK) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

How To Get Users To Stop Calling You ITs Guide to Helping Users Help Themselves to Reports by Noetix Corporation

October 2012 - (Free Research)
Read this presentation transcript to learn how many companies using Oracle platforms are finding BI refuge in Noetix BI technologies. Learn first-hand how this technology integrates seamlessly with Oracle EBS to offer real-time analytics capabilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Embedding Analytics into Processes by SAS

July 2010 - (Free Research)
In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you. 
(WHITE PAPER) READ ABSTRACT |

Constellation Energy Group by EMC Corporation

June 2008 - (Free Research)
In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications. 
(WHITE PAPER) READ ABSTRACT |

Real-Time Data Analysis Recipe Calls for Mix of IT, Business Savvy by IBM

December 2013 - (Free Research)
Consult this expert e-guide to gain a firm understanding of the requirements needed to implement a successful real-time analytics plan while avoiding many of the pitfalls. 
(EGUIDE) READ ABSTRACT |

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