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Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

New York Stock Exchange Chooses Juniper for Next-Generation Datacenters by Juniper Networks, Inc.

July 2009 - (Free Research)
This IDC Buyer Case Study examines the decision of NYSE Euronext to choose Juniper Networks as the primary supplier for the company's datacenter, Ethernet switching, and routing needs. Read on to learn more about how Juniper Networks is bringing the New York Stock Exchange into the twenty-first century. 
(CASE STUDY) READ ABSTRACT |

Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software by Alfresco Software

May 2012 - (Free Research)
This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system. 
(WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: State of New York Government Case Study by McAfee, Inc.

October 2009 - (Free Research)
Read this presentation transcript to see how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Smart Process Applications: Accelerating Time to Value by OpenText

April 2013 - (Free Research)
The growing popularity of technology trends such as mobile computing, social media, the cloud, and others calls for a new generation of adaptable, flexible applications.  Check out this white paper to learn how "smart process applications" can provide the benefits of traditional packaged applications, but with added collaborative abilities. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

BlueCross BlueShield Case Study: A Health Approach to Server Sprawl by Dell, Inc.

April 2009 - (Free Research)
Read this case study to learn how Dell helped BlueCross BlueShield of Western New York harness blades to shrink its data center footprint by 75 percent and improve efficiency by more than 50 percent. 
(CASE STUDY) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

Health Information Exchange of New York Delivers Connected Healthcare Throughout HIE Network by InterSystems Corporation

June 2013 - (Free Research)
Learn how a new information exchange platform helped HIXNY provide fast, easy, standardized access to clinical data for members spanning across 17 counties. 
(WHITE PAPER) READ ABSTRACT |

Unix to Linux Migration Tips: Overcome Common Challenges by Red Hat & IBM

June 2011 - (Free Research)
Access this expert resource to discover how to overcome common migration challenges, with respect to hardware and availability issues. Also learn how the New York Stock Exchange benefitted from a Unix-to-Linux migration to keep up with demanding business transactions with minimal downtime. 
(EGUIDE) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Liebert Monitoring by Liebert Corporation

The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD.... 
(HARDWARE PRODUCT)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

New Rules for a New Decade: A Vision for Smarter Supply Chain Management by IBM

February 2011 - (Free Research)
This report demonstrates the benefits of building smarter supply chains and highlights three new rules for optimizing performance given today’s often-daunting challenges. Find out if your supply chain organization is an ‘Operator’, ‘Planner’ or ‘Visionary’, and the strategic capabilities required at each level to advance supply chain performance. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
(ASP)

FREE Wi-Fi Planning Tool: HiveManager Online Planner by Aerohive Networks

May 2010 - (Free Research)
Plan a Wi-Fi deployment using Aerohive’s FREE web-based planning tool! 
(ASSESSMENT TOOL) READ ABSTRACT |

Cisco Unified Communication Manager - Digit Manipulation by Global Knowledge

May 2013 - (Free Research)
Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed. 
(WHITE PAPER) READ ABSTRACT |

ABCs of RFID: Understanding and Using Radio Frequency Identification by Intermec

March 2009 - (Free Research)
This white paper provides an overview of RFID technology and capabilities, describes the common frequencies and technologies used in business applications, identifies major standards, and introduces ways to take advantage of RFID to improve convenience, accuracy, safety and security. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 13 November 2012: Government commits to open standards by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, we look at the government's controversial new policy on open standards and what it means for public sector IT. After hurricane Sandy hit New York, we talk to one datacentre operator about how it kept services running. And our latest buyers' guide examines the market for infrastructure on demand. Read the issue now. 
(EZINE) READ ABSTRACT |

Holistic risk management: Perspectives for IT professionals by IBM

October 2012 - (Free Research)
Business continuity planning and IT security management are increasingly becoming a critical part of enterprise-wide risk management and business resilience frameworks. This report explores how the shift towards more holistic risk management is affecting the day-to-day work for business continuity planners, IT risk managers and security executives. 
(WHITE PAPER) READ ABSTRACT |

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