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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Unlock the Mystery of Effective Strategic Planning by CA Technologies.

January 31, 2014 - (Free Research)
This informative infographic illustrates four key tips to more effective planning, and introduces a project portfolio management (PPM) suite that gives you the capabilities and best practices you need to optimize PPM and make more strategic investments. 
(WHITE PAPER) READ ABSTRACT |

Top-Down Planning and Bottom-Up Execution: Harmony or Discord? by CA Technologies.

December 31, 2013 - (Free Research)
Recently, there's been a push to make project planning more strategic, and at the same time, organizations are striving to become more flexible and adaptable. But is this Agile execution at odds with the more strategic planning, or do these two approaches help create a more responsive environment for the business? 
(WHITE PAPER) READ ABSTRACT |

Greater Strategic Effectiveness through Perpetual Planning by CA Technologies.

August 06, 2013 - (Free Research)
The rapid adoption of new technologies and changing customer demands make it increasingly difficult for companies to act on strategic opportunities. Learn about the benefits of shifting to a more agile perpetual planning approach, you can work toward your five year plan while incorporating strategic planning into daily activities. 
(WHITE PAPER) READ ABSTRACT |

Manufacturing and ERP: Navigate globalization, process inefficiency - An Epicor Solution by Epicor Software Corporation

August 31, 2013 - (Free Research)
This guide introduces an integrated enterprise resource planning (ERP) tool designed to meet today's manufacturing challenges. Read on to learn how this strategy can help you compete globally, eliminate process inefficiencies, and more. 
(WHITE PAPER) READ ABSTRACT |

Epicor Success Story: ETEL Limited by Epicor Software Corporation

December 31, 2012 - (Free Research)
This brief case study explores the success ETEL Limited – a manufacturer of distribution transformers – found by implementing an advanced ERP system, which allowed the company to conquer the challenges of outdated processes and disparate technologies. 
(CASE STUDY) READ ABSTRACT |

How To Successfully Select An ERP System in Eight Simple Steps by Epicor Software Corporation

March 19, 2013 - (Free Research)
This resource counts down eight steps that will help you simplify the enterprise resource planning (ERP) system selection process, allowing you to maximize the value of an ERP investment whether you're upgrading an existing system or implementing one for the first time. 
(WHITE PAPER) READ ABSTRACT |

Justifying a Computer Incident Response Plan by Dell SecureWorks UK

February 07, 2013 - (Free Research)
This essential resource explores the need for effective incident response in order to reduce the costs of data breaches and mitigate risk. It also outlines best practices for creating an effective Computer Incident Response Plan (CIRP) – read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Expert Best Practice for ERP Requirements Planning, Vendor Selection, and Management Approval by Epicor Software Corporation

April 02, 2014 - (Free Research)
This SearchManufacturingERP.com e-guide provides expert best practices to help you successfully approach ERP requirements planning, select the right ERP vendor, and get senior management on board with your project. 
(EGUIDE) READ ABSTRACT |

Magic Quadrant for Business Continuity Management Planning Software by EMC Corporation

August 26, 2013 - (Free Research)
Access this informative, in-depth resource for a market snapshot of BCMP vendors that may be appropriate for your organization's budget and needs. 
(RESOURCE) READ ABSTRACT |

SaaS and Cloud ERP Observations: Is Cloud ERP Right for You? by Oracle Corporation

December 31, 2012 - (Free Research)
This analyst report from Aberdeen Group compares the benefits and challenges of two enterprise resource planning (ERP) deployment models: on-premise and software as a service (SaaS). 
(ANALYST REPORT) READ ABSTRACT |

Performance Management: How to Implement a Planning Tool and Get It Right the First Time by IBM

August 31, 2013 - (Free Research)
In this white paper, learn about how a quarterly rolling planning process, along with a planning tool, can yield better business forecasting results. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Data Center Uptime with Business Continuity Planning by Vision Solutions

February 17, 2011 - (Free Research)
This whitepaper covers the value of protecting your business critical applications with a co-location facility. 
(WHITE PAPER) READ ABSTRACT |

Succession Management is more than just a plan: Identifying, developing, and retaining talent for critical roles by SuccessFactors

February 28, 2014 - (Free Research)
This resource offers insight to help you more effectively approach succession management. Read on to learn how to identify, develop, and retain the top talent. 
(WHITE PAPER) READ ABSTRACT |

Accelerating the Speed of Intelligence for Fast and Flexible Forecasting by SAP America, Inc.

September 30, 2011 - (Free Research)
Based on interviews with CFOs and senior finance executives at six leading international companies, this report presents the strategies they are using to infuse flexibility into their planning, budgeting, and forecasting processes in order to detect and address the constantly changing market realities of today's stubbornly volatile global economy. 
(WHITE PAPER) READ ABSTRACT |

Disaster Recovery Planning for BlackBerry Enterprise Server for Microsoft Exchange by BlackBerry

March 2009 - (Free Research)
This document provides an overview of BlackBerry® Enterprise Server components and is intended to help administrators prepare for the design and delivery of disaster recovery procedures for the BlackBerry environment. 
(WHITE PAPER) READ ABSTRACT |

IPv6 Transition Planning and Strategies for DHCP and DNS by Cisco Systems, Inc.

August 2011 - (Free Research)
IPv4 addresses are running out and service providers need to make immediate decisions regarding deployment of IPv6. This paper will outline strategic considerations and approaches to the transition to IPv6 in a service provider environment. 
(WHITE PAPER) READ ABSTRACT |

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