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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Podcast: Why SAP ERP As A Platform For Growth? by itelligence, Inc.

October 14, 2010 - (Free Research)
Midsized organizations are challenged to strike the right balance between reducing costs and making targeted investments for future success.  This session teaches you how to optimize the implementation of your ERP deployment for maximum gain. 
(PODCAST) READ ABSTRACT |

Credit Suisse achieves more agile business planning by IBM

July 09, 2013 - (Free Research)
Find out how leading global investment bank, Credit Suisse, found a way to adapt to organizational change. Consult this resource to learn how planning models can be updated to reflect organizational changes within minutes rather than days. 
(WHITE PAPER) READ ABSTRACT |

XenApp 6.x Planning Guide: Virtualization Best Practices by Citrix

June 17, 2013 - (Free Research)
This informative guide provides best practices for virtualizing XenApp so that you can plan and deliver desktops services that empower your end users with the mobility they need. 
(WHITE PAPER) READ ABSTRACT |

Rolling Forecasts Enable Accuracy and Agile Business Planning by Prophix Software

May 31, 2013 - (Free Research)
This white paper, based on findings from a survey, identifies the necessary tools to enable rolling forecasts along with the benefits, such as increased profit margins, of utilizing this strategy. 
(WHITE PAPER) READ ABSTRACT |

Why It Makes Good Sense to Put Dev/Test in the Cloud by Hewlett-Packard Company

March 31, 2013 - (Free Research)
Looking to the cloud for application development and testing is catching on - according to a recent IDG survey, 49% of SMBs plan to leverage the cloud for Dev/Test in the coming year. But that doesn't mean there aren't still some serious concerns about cloud-based Dev/Test. 
(WHITE PAPER) READ ABSTRACT |

Monitoring Your Applications' Vital Signs—Without All the Pain by Hewlett-Packard Limited

October 23, 2013 - (Free Research)
The following article takes an intriguing and allegorical approach to describing everything you need to know about keeping your applications healthy and making sure that you know how to take the correct preventative measures for app care. 
(WEBCAST) READ ABSTRACT |

E-Brief: Capacity Planning for Virtualized Infrastructure by SearchDataCenter.com

March 16, 2012 - (Free Research)
Explore current trends and tools for capacity planning in this expert e-brief. Discover how you can maximize server space and overcome top challenges of capacity planning to increase server utilization and ROI these tips from virtualization pro David Davis. 
(EBRIEF) READ ABSTRACT |

Why You Need a Planning Tool and How to Sell the Concept to the Senior Management Team by IBM

November 07, 2013 - (Free Research)
This paper discusses why an investment in a planning tool is essential to the survival of your business. 
(WHITE PAPER) READ ABSTRACT |

Key Considerations for Data Backup and Disaster Recovery by CommVault Systems, Inc.

June 03, 2014 - (Free Research)
This e-guide gives tips for planning disaster recovery and backup plans. It also explains the differences between backup, disaster recovery and archiving and lists 10 common mistakes organizations make when planning their disaster recovery strategies. 
(EGUIDE) READ ABSTRACT |

Best Practices for Selecting ERP Software by SearchManufacturingERP

January 31, 2012 - (Free Research)
This expert handbook offers key tips and best practices for selecting ERP software. Read on to uncover the business case for ERP, compare SaaS and on-premise ERP, learn how to ensure a successful implementation, and more. 
(EBOOK) READ ABSTRACT |

2014 Data Center Planning Guide by TechTarget

March 18, 2014 - (Free Research)
Complete this brief systems management research questionnaire and – immediately upon completion – you'll gain access to the definitive 2014 Data Center Planning Guide, which focuses on cutting costs, leveraging virtualization to increase utilization, extending the life of existing systems and more. 
(RESOURCE)

DR Planning: Top 10 tips by SearchStorage.com

April 17, 2013 - (Free Research)
This expert E-Guide explores the top ten DR tips from John Toigo to help navigate DR planning more efficiently and shows you how to justify your DR initiatives by analyzing critical DR data. 
(EGUIDE) READ ABSTRACT |

Defining and Enforcing a Clear Mobile Device Security Policy by SearchSecurity.com

February 18, 2013 - (Free Research)
If you have not set up your mobile device security plan, this E-Guide from searchSecurity.com can help. Read on to discover the importance of a new mobile security strategy, what to consider, how to address BYOD, and more. 
(EGUIDE) READ ABSTRACT |

E-Guide: Expert Strategies for Virtualization Capacity Planning by SearchDataCenter.com

March 03, 2011 - (Free Research)
Explore this e-guide to learn about common mistakes and issues overlooked when it comes to capacity planning. And find out what the best way is to approach capacity planning in your virtual environment. 
(EGUIDE) READ ABSTRACT |

Expert Tips: Ten Essentials for Migrating Enterprise Desktops to Windows 7 by SearchDataCenter.com

August 26, 2011 - (Free Research)
Enterprise desktop migration involves the full re-engineering of desktops, laptops and all related management systems across a company. Access this expert e-guide from SearchEntepriseDesktop.com to discover the 10 essential steps to simplify desktop migrations to Windows 7. 
(EGUIDE) READ ABSTRACT |

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