Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Justifying a Computer Incident Response Plan by SecureWorks February 07, 2013 - (Free Research) This essential resource explores the need for effective incident response in order to reduce the costs of data breaches and mitigate risk. It also outlines best practices for creating an effective Computer Incident Response Plan (CIRP) – read on to learn more now.  (WHITE PAPER) READ ABSTRACT |

Disaster Recovery: A CIO’s First Line of Defense by Dell and VMware March 05, 2013 - (Free Research) Access this e-guide for an expert Q&A discussion with independent consultant and auditor, Paul Kirvan, on developing an effective disaster recovery and business continuity plan. In addition, compare the gains and losses for today's DR management.  (EGUIDE) READ ABSTRACT |

Fundamentals for Building a Highly Effective and Cost-Efficient Disaster Recovery Solution by Dell and VMware February 22, 2013 - (Free Research) This comprehensive white paper reveals the 3 key building blocks for creating and sustaining a cost-efficient disaster recovery plan for your small or midsize business. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

A Rational approach to integration testing by IBM July 31, 2012 - (Free Research) Learn strategic approaches to integration testing that will mitigate the risks of system change and improve quality.  (WHITE PAPER) READ ABSTRACT |

Crossing the DevOps chasm by CA Technologies May 17, 2013 - (Free Research) Every company wants to deliver apps faster and with less cost, but development and operations remain separated by the challenging release step. Check out this white paper to learn how you can bridge major gaps in your delivery lifecycle, so that you can achieve rapid deployment times and better feedback from IT operations for quicker adjustments.  (WHITE PAPER) READ ABSTRACT |

DirecTV talking about using CA LISA by CA Technologies May 17, 2013 - (Free Research) In this brief webcast, hear from the CIO of DirecTV discuss how they're leveraging service virtualization to streamline the application development and testing processes. Find out how the company is able to cut testing time from months to hours by watching now!  (WEBCAST) READ ABSTRACT |

CA Service Virtualization Overview by CA Technologies April 30, 2012 - (Free Research) This brief video gives an introduction to service virtualization and explores how it can get you the access to all your application's dependent systems at any time during the build and test process. Watch to learn how you can drastically accelerate the entire app development lifecycle.  (WEBCAST) READ ABSTRACT |

Bloor Research Market Update: Service Virtualization by CA Technologies September 30, 2012 - (Free Research) In this concise resource, explore the current service virtualization market, including current market trends, issues, and technology vendors.  (WHITE PAPER) READ ABSTRACT |

Business Continuity and Disaster Recovery for Virtual Infrastructure by Veeam Software April 05, 2013 - (Free Research) This handbook offers key strategies for improving disaster recovery plans for virtual infrastructures.  (EBOOK) READ ABSTRACT |

VOKE Market Snapshot Report - Lifecycle Virtualization by CA Technologies November 07, 2011 - (Free Research) This informative resource explores how life cycle virtualization accelerates the software development life cycle while lowering costs, increasing quality, delivering a faster time-to-market, and reducing defects.  (WHITE PAPER) READ ABSTRACT |

ITKO and InfoSys: A Practitioners Approach to Successfully Implementing Service Virtualization by CA Technologies December 31, 2011 - (Free Research) This helpful resource takes you step-by-step through the virtualization process, and provides a practitioner's methodology for a successful service virtualization implementation.  (WHITE PAPER) READ ABSTRACT |

Service Virtualization 101 w/ John Michelsen by CA Technologies April 30, 2012 - (Free Research) This brief webcast provides an easy-to-understand introduction to service virtualization and highlights the benefits of implementing this technology into your software development lifecycle.  (WEBCAST) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.  (WHITE PAPER) READ ABSTRACT |

Developing Effective DR/BC Plans by SearchDisasterRecovery.com May 2013 - (Free Research) This handbook offers tips on how to develop and implement an effective disaster recovery plan.  (ESSENTIAL GUIDE) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS February 2013 - (Free Research) Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection.  (WHITE PAPER) READ ABSTRACT |

Four reasons why you need to consolidate your various ERP packages by IFS July 2012 - (Free Research) Leveraging multiple enterprise resource planning (ERP) products is costing your organization valuable budget dollars. Discover four reasons to consolidate to a single ERP product, the typical obstacles holding organizations back and how to get around them, and much more.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.