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UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

AccuWeather Case Study: Keeping cool about custom weather forecasts by Dell, Inc. and Intel®

October 31, 2012 - (Free Research)
This informative paper explores how one company consolidated its legacy servers onto a combination of new servers and processors supported by a next-generation SAN built for today's VMware environments. Read on to discover how they were able to save space, power and a lot of IT staff time. 
(CASE STUDY) READ ABSTRACT |

Case Study: Children’s Hospital of Philadelphia by HP and Microsoft

May 25, 2011 - (Free Research)
A department of The Children’s Hospital of Philadelphia sought to improve its data analysis and operational management processes. They implemented a management solution based on Microsoft BI technologies and gained more insight into its data and has automated reporting processes, which reduced laboratory result turnaround times by 50 percent. 
(CASE STUDY) READ ABSTRACT |

Pinnacle Health - Bridging Film and Digital Images by Iron Mountain

March 05, 2012 - (Free Research)
This case study examines one medical facility's adoption of an off-site, on-demand image archiving solution that has helped them streamline workflow processes and make faster diagnoses resulting in improved patient care and reduced operating costs. 
(CASE STUDY) READ ABSTRACT |

Holt Children’s Services uses Seagate NAS HDDs to bring efficiency to its Social Welfare Agencies by Seagate Technology

October 31, 2013 - (Free Research)
This brief case study addresses how one charitable organization deployed an efficient NAS system to serve more than 3 million children worldwide. Read on to see how this organization's day-to-day transactions became faster and more efficient while other processes increased efficiency and effectiveness. 
(CASE STUDY) READ ABSTRACT |

XM Asia Optimizes Business Efficiency With Seagate NAS HDDs by Seagate Technology

November 30, 2013 - (Free Research)
Read this concise case study to find out which storage solutions/servers one organization adopted in order to keep up with business growth. 
(CASE STUDY) READ ABSTRACT |

Norman Regional Increases Coding Productivity, Manages RAC Processes, and Prepares for ICD-10 by Nuance

February 28, 2013 - (Free Research)
This white paper dives into a case study of one health organization that implemented a top coding solution to improve coder productivity and accuracy, and ensure long term retention of exceptional coders by transitioning to remote coding. 
(WHITE PAPER) READ ABSTRACT |

Borgess Health Maximizes Reimbursement with Clinician-to-Clinician Approach by Nuance

January 31, 2014 - (Free Research)
This brief case study magnifies the importance of improving physician engagement and creating more clinically accurate documentation to maximize reimbursement. 
(CASE STUDY) READ ABSTRACT |

Emerson Hospital Lowers Costs 50% by Outsourcing Transcription by Nuance

December 31, 2012 - (Free Research)
Access this case study today to learn how the right outsourced transcription service enabled Emerson Hospital to reduce turnaround time from days to hours while also cutting costs by 50%. 
(CASE STUDY) READ ABSTRACT |

Poudre Valley Health System Saves over $6 Million, Increases Medical Transcription Productivity by Nuance

December 31, 2012 - (Free Research)
This case study reveals the on-demand platform for computer aided medical transcription (CAMT) that PVHS adopted to improve their transcription process, improve productivity, and reduce costs. View now to uncover if a similar solution could work for your organization! 
(CASE STUDY) READ ABSTRACT |

Carle Eliminates Costs and Preserves Jobs by Outsourcing and Onboarding by Nuance

December 31, 2012 - (Free Research)
This case study reveals how the Carle Foundation lowered transcription costs without compromising quality and preserved jobs by outsourcing and onboarding with Nuance Transcription Services. 
(CASE STUDY) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Adventist Health System Uses FalconStor® VTL with Deduplication by FalconStor Software

December 31, 2011 - (Free Research)
This one-page case study explores how one vendor's DR solution helped an organization reduce their backup window by more than 50%, shrink their duplicate data with an average deduplication ratio of 7:1 and maximize their efficiency through reporting and capacity planning capabilities. 
(CASE STUDY) READ ABSTRACT |

NETGEAR ProSecure STM150 Helps Prepress Solutions Provider Double its Sales Prospects by NETGEAR Inc.

December 17, 2010 - (Free Research)
Agfa Graphics is a world leader in prepress solutions for the printing and publishing industries. Read this case study to learn how they maximize productivity gains from virtualization technology, without sacrificing network security with NETGEAR ProSecure STM150. 
(CASE STUDY) READ ABSTRACT |

NETGEAR Prosecure Security Threat Management by NETGEAR Inc.

October 20, 2010 - (Free Research)
An end-point solution for each threat was not a cost-effective solution, and paying for security on a per-user license basis was clearly out of the question. What’s more, a number of appliances only protected either web or email, but not both at the same time. Read this case study to learn more about an effective solution to these problems. 
(CASE STUDY) READ ABSTRACT |

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution

January 24, 2011 - (Free Research)
Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

Transaction integrity: The key to customer retention by Iron Mountain

March 14, 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

Automotive Dealership Takes Control and Enhances Employee Productivity with NETGEAR® UTM Appliances by NETGEAR Inc.

May 04, 2011 - (Free Research)
Find out how Netgears UTM appliance helped an auto dealership solve all their network security issues. 
(CASE STUDY) READ ABSTRACT |

Integrating the Finance organization for global business: Important implications for CIOs by IBM

February 13, 2009 - (Free Research)
This paper looks at the growing alignment between the financial and technical disciplines. It examines the results of the Global CFO Study 2008 in the context of IT, identifying the critical implications for CIOs, and the need for a strategic partnership with CFOs and more ongoing collaboration between Finance and IT. 
(WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM

April 16, 2012 - (Free Research)
This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 
(WHITE PAPER) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation

July 2008 - (Free Research)
Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation. 
(WHITE PAPER) READ ABSTRACT |

Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps

July 2012 - (Free Research)
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days by IBM

April 2012 - (Free Research)
This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions. 
(WHITE PAPER) READ ABSTRACT |

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