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Featured Sponsors
Customer Experience Online Forum: Join the Revolution by Oracle Corporation UK Ltd
December 18, 2012 - (Free Research)
Today, the customer experience you provide is more important than ever. Watch this webcast to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders as they discuss the ROI of the customer experience and learn strategies your peers are using to win over customers.
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Accelerate Sales Velocity by Oracle Corporation
June 2008 - (Free Research)
Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.
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The Business Value of CX: Keeping Your Customers by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.
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Seven Power Lessons for Customer Experience Leaders by Oracle Corporation UK Ltd
September 2012 - (Free Research)
Delivering a stellar customer experience can mean the difference between remaining competitive and going out of business in today's hyper-competitive, hyper-connected business world. Read this paper to learn 7 ways to improve your customer experience management (CEM) strategy and how to avoid common CEM pitfalls.
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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.
February 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
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7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.
February 2010 - (Free Research)
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
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The 10 worst practices for Technical Support and how to overcome them by NTR Global
November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
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Leveraging Loyalty Data to Enhance the Cross-Channel Customer Experience by Oracle Corporation
September 2012 - (Free Research)
In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty.
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Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation
September 2012 - (Free Research)
Today, many businesses are looking for ways to reduce customer service costs without sacrificing satisfaction – and most companies are finding it challenging. Read this vendor e-book to learn how adding knowledge management to your customer service strategy can reduce costs while increasing agent productivity and customer satisfaction.
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Tips from the Trade – Competing on Web Analytics by SAS Institute Inc.
August 2009 - (Free Research)
The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.
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eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions
June 2010 - (Free Research)
Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.
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Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.
April 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
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Salesforce.com's Service Cloud for Dummies by Salesforce.com
April 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
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Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, an SAP company
March 2010 - (Free Research)
The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization.
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Oracle Customer Experience: The Public Sector Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.
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Oracle Customer Experience: The Communication Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.
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Best Practices for DR in the Cloud by SunGard Availability Services
January 2012 - (Free Research)
This E-Guide is your ticket to learning today's best practices regarding DR in the cloud. Discover eight scenarios in which a private cloud is more valuable than traditional DR solutions, understand the pros and cons associated with disaster recovery in the cloud, and learn which types of organizations can benefit most from such a solution.
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Public Cloud Security Tips and Best Practices by MuleSoft
February 2013 - (Free Research)
This expert E-Guide counts down 10 ways that that you can keep your applications safe in the public cloud. Also inside, uncover essential best practices for protecting your data and applications – read on to learn more.
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Buy. Smarter. Redefining commerce in the age of the customer by IBM
May 2012 - (Free Research)
Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
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