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Data Recovery You Can Believe In by i365, A Seagate Company
February 04, 2010 - (Free Research)
Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements. 
(WHITE PAPER) READ ABSTRACT |

Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company
October 14, 2009 - (Free Research)
In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency. 
(WHITE PAPER) READ ABSTRACT |

12 Best Practices for Data Backup and Recovery by i365, A Seagate Company
January 11, 2010 - (Free Research)
Read this white paper to learn about 12 best practices for data backup and recovery such as Reliability, Breadth of Offering, Security, Accessibility, Scalability, Cost-effectiveness and more! 
(WHITE PAPER) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge
November 05, 2009 - (Free Research)
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing IT Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.
January 26, 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
(WHITE PAPER) READ ABSTRACT |

Why Old School Self-Service is Hurting Your Customers and what you can do about it (via Web, Mobile and Social Media) by IntelliResponse
February 10, 2010 - (Free Research)
Join this webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc. to discuss the customer service challenges created by traditional self-service and how organizations can drive new self-service enhancements in 2010 via web, mobile and social media. 
(WEBCAST) READ ABSTRACT |

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight
January 15, 2010 - (Free Research)
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. 
(WHITE PAPER) READ ABSTRACT |

Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters
March 12, 2009 - (Free Research)
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. 
(WEBCAST) READ ABSTRACT |

Web Platform Installer 2.0 by Microsoft
October 20, 2009 - (Free Research)
In one neat package, the Web Platform Installer gives you the frameworks, web server, database, tools and applications you need to quickly build and run Web applications and solutions on Windows. 
(TRIAL SOFTWARE)

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

PHP on Microsoft IIS7 by Microsoft
November 24, 2009 - (Free Research)
This screencast will walk you through the process of getting an up-to-date development environment up and running with PHP 5.3, MySQL 5.1 and IIS 7.5, on Windows 7. 
(SCREENCAST)

Webinar: Turbo Charge your AMP Deployments with GlassFish Web Stack by Sun Microsystems, Inc.
January 05, 2010 - (Free Research)
The GlassFish Web Stack is a pre-integrated and optimized AMP stack that provides enterprise-grade support for popular open source components such as Apache Web Server, PHP and mod_jk, among others. Watch this webinar and learn to leverage the AMP/SAMP stack with your existing GlassFish Enterprise Server deployments in your organization. 
(WEBCAST) READ ABSTRACT |

Screencast: The Installation of PHP 5.3, IIS 7 and MySQL 5.1 on Windows 7 by Microsoft
December 15, 2009 - (Free Research)
In this screencast, you'll be walked through the installation of PHP 5.3, IIS 7 and MySQL 5.1 on Windows 7. 
(SCREENCAST)

Benefits of Outsourcing with Verio by Verio
January 29, 2010 - (Free Research)
Leveraging an experienced IT infrastructure service provider like Verio, off-loads the time, resources, and attention to non-core business functions. Read this whitepaper to learn 10 key benefits of outsourcing your IT infrastructure or SaaS platform with Verio. 
(WHITE PAPER) READ ABSTRACT |

Open Source Storage: Addressing the need for new Storage Architecture by Sun Microsystems, Inc.
November 2008 - (Free Research)
Sun offers services that assist IT users with the opportunity to start evaluating open storage architecture strategies and evaluating how an open storage architecture can better support their organization' business and budgetary goals. 
(BOOK) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)
March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)
March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
(SOFTWARE PRODUCT)

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM
October 2009 - (Free Research)
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. 
(WHITE PAPER) READ ABSTRACT |

Java SE for Business: Dependable Support for the Java you Depend on by Sun Microsystems, Inc.
September 2009 - (Free Research)
Java for Business gives customers immediate access to critical fixes, a longer roadmap for support, and enterprise features that greatly reduce the cost of deployment. In this webcast, Alison Sokoloff, Sr. Product Manager at Sun Microsystems discusses Java SE for Business and shares the latest information on support and maintenance for Java. 
(WEBCAST) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)
WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc.
October 2008 - (Free Research)
Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges. 
(WHITE PAPER) READ ABSTRACT |

Data Quality : A Survival Guide For Marketing by SAP America, Inc.
June 2009 - (Free Research)
Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. 
(WHITE PAPER) READ ABSTRACT |

WhatsUp Gold Premium Edition - Free Trial! by Ipswitch WhatsUp Gold
July 2009 - (Free Research)
Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running. 
(TRIAL SOFTWARE) READ ABSTRACT |

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. 
(TRIAL SOFTWARE) READ ABSTRACT |

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