Phone Call Reporting Service White Papers, Phone Call Reporting Service Software, Phone Call Reporting Service Research, Hardware and Services

Cisco IP Phone Features by Global Knowledge

February 10, 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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Capturing the Essence of Accounts Payable Automation for SAP® by ReadSoft

August 20, 2009 - (Free Research)

Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows.

(WHITE PAPER)

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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 02, 2009 - (Free Research)

This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.

(WHITE PAPER)

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Increase Your Returns Using Event-Based Marketing by Infor CRM

July 22, 2009 - (Free Research)

Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.

(WHITE PAPER)

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Top IT Security Threats: How to Protect Your Users from Increasingly Sophisticated Attacks by PhoneFactor, Inc.

September 10, 2009 - (Free Research)

This webcast explores the top security threats that users face, including phishing, malware, and man-in-the-middle attacks. Discover how out of band, two-factor authentication protects proprietary corporate and customer data. Also learn about a phone-based service that leverages an out-of-band phone call as a second factor of authentication.

(WEBCAST)

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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9

September 10, 2009 - (Free Research)

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

(CASE STUDY)

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Get More Value from Audio Conferencing by Citrix Online

September 10, 2009 - (Free Research)

Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.

(PODCAST)

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Giving Nurses More Time to Care by LogMeIn, Inc.

September 16, 2009 - (Free Research)

The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.

(CASE STUDY)

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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge

May 01, 2009 - (Free Research)

This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.

(WHITE PAPER)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 29, 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 06, 2006 - (Free Research)

KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.

(WHITE PAPER)

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Solutions for Small to Medium Data Centers by APC

October 23, 2009 - (Free Research)

APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.

(WHITE PAPER)

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Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge

February 10, 2009 - (Free Research)

This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.

(WHITE PAPER)

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Human Machine Interface (HMI) by AutomationDirect

C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.

(HARDWARE PRODUCT)

Integrating the Cisco® Unified Presence Server in Your Unified Communications Network by Global Knowledge

August 27, 2009 - (Free Research)

Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).

(WHITE PAPER)

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Controlling the Cost of Audio Conferencing by Citrix Online

September 10, 2009 - (Free Research)

This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.

(WHITE PAPER)

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Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge

August 27, 2009 - (Free Research)

This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.

(WHITE PAPER)

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Reduce Risk & Save Money with Tokenless Two-Factor Authentication by PhoneFactor, Inc.

September 10, 2009 - (Free Research)

Threats continue to increase in frequency and many industry regulations require two-factor authentication. However, security tokens and other forms of authentication are inconvenient for employees and expensive. View this webcast to discover how phone-based authentication differs from security tokens and other methods of authentication.

(WEBCAST)

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Green IT Matters at Wipro LTD by Wipro Technologies

September 01, 2009 - (Free Research)

In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.

(WHITE PAPER)

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Case Study: Manchester College Replaces a Failing Voicemail and Phone System by CDW Corporation

September 01, 2009 - (Free Research)

Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.

(CASE STUDY)

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The Auto Club Group - AAA Attains Executive-level Visibility into Critical Application Performance by Compuware Corporation

July 16, 2009 - (Free Research)

How AAA improved operational efficiency by automating performance-monitoring efforts and provided executive-level dashboards with real-time views of application performance. Also, how AAA established baselines for ongoing performance monitoring and service levels.

(CASE STUDY)

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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research)

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

(TRIAL SOFTWARE)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.

(SOFTWARE PRODUCT)

ESG report, Iron Mountain Simplifies the New E-mail Archive Decision by Iron Mountain Digital

July 01, 2009 - (Free Research)

Organizations that have yet to implement an e-mail archiving solution have a new decision: use an on-premises or cloud-based (sometimes referred to as Software as a Service or SaaS) solution? The latter is more viable when the archive service is delivered by a reputable, well-established provider such as Iron Mountain.

(WHITE PAPER)

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Connect and Empower Mobile Salespeople by Oracle Corporation

June 10, 2009 - (Free Research)

Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.

(WHITE PAPER)

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