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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc
November 30, 2009 - (Free Research)
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
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Building High-performance, Highly Available IP Storage Networks with HP SAN/iQ Software by Hewlett-Packard Company
August 13, 2009 - (Free Research)
If you’re an administrator who’s planning to build a high performance, highly available IP network using HP SAN/iQ Software, you should read this document in its entirety. You’ll find important configuration guidelines, best practices, and frequently asked questions that will help you to accelerate a successful deployment.
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IBM® Lotus® Domino® Server Performance on Red Hat® Enterprise Linux® 5 by Red Hat
May 15, 2009 - (Free Research)
This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat
Enterprise Linux (RHEL) for simulated workloads.
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The Performance Manager: Turning Information Into Higher Business Performance by IBM
February 14, 2008 - (Free Research)
Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
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Performance Management for a Challenging Economy by IBM
March 11, 2009 - (Free Research)
In a challenging economy, the price paid for bad decisions can be dire. Even average decisions can cost your organization dearly. See how information sweet spots and performance management can help you not only weather the storm, but be better prepared to steer your way with greater agility into the upturn.
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CA eHealth Performance Manager Demo by CA
October 23, 2009 - (Free Research)
Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted.
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Managing the Amazon Elastic Compute Cloud with CA by CA
October 30, 2009 - (Free Research)
Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
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SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel
November 20, 2009 - (Free Research)
This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.
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Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri
November 18, 2009 - (Free Research)
This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
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MySpace Uses Fusion Powered I/O to Drive Greener and Better Data Centers by Fusion-IO
November 18, 2009 - (Free Research)
MySpace knows better than anyone the high demands that consumers can make on application and web servers. It maintains two sets of servers depending on application transaction load. Even so, continued transaction growth on these servers was resulting in poor performance. MySpace decided to give Fusion-io a try.
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The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri
November 03, 2009 - (Free Research)
This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
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How to Select the Correct RAID for an EqualLogic SAN by Dell India
September 29, 2009 - (Free Research)
One of the most important decisions that you have to make when deploying a new storage solution is what RAID type(s) to use. Read this white paper for a discussion on how to select the right RAID policy for your Dell EqualLogic™ storage area network (SAN) arrays.
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