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Top 5 Ways to Make IVR Work For You and Your Customers by inContact January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.  (WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.  (VIDEO) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.  (EBOOK) READ ABSTRACT |

Assessment Cross-Channel Experience Assessment by IBM November 17, 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.  (WHITE PAPER) READ ABSTRACT |

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 16, 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper.  (WHITE PAPER) READ ABSTRACT |

Intela Keeps Consumers Engaged by Ensuring Online Performance with VMware vFabric tc Server by VMware, Inc. April 21, 2011 - (Free Research) To ensure the reliability of its applications, lead generation and email marketing company Intela deployed VMware vFabric tc Server. Read this case study to learn how tc Server helped Intela increase productivity, improve application performance and availability, save on costs and more.  (CASE STUDY) READ ABSTRACT |

Optimizing Desktop Virtualization with Dell Equallogic Hybrid Arrays by Dell, Inc. April 26, 2011 - (Free Research) In recent years, we have witnessed great technology leaps from all of the leading VDI software vendors. In this part of our series, we take a close look at a recent performance benchmark to evaluate in detail how Dell’s innovations reduce complexity, improve performance and lower the cost of VDI.  (WHITE PAPER) READ ABSTRACT |

Gartner Evaluates Five Performance Monitoring Vendors by Hewlett-Packard Company September 19, 2011 - (Free Research) This paper evaluates application performance monitoring (APM) vendors in each of five categories of functionality: end-user experience monitoring; application runtime architecture discovery, modeling and displays; user-defined transaction profiling; component deep-dive monitoring in application context; and application performance analytics.  (WHITE PAPER) READ ABSTRACT |

Increase App Performance with Virtual Storage by Dell, Inc. June 24, 2011 - (Free Research) Take advantage of these Dell EqualLogic PS Series videos and discover that high performance, 24/7 uptime and zero complexity is possible.  (VIDEO) READ ABSTRACT |

Solution Brief: Optimize your SQL Server deployments with Dell EqualLogic XVS by Dell, Inc. April 27, 2011 - (Free Research) Dell EqualLogic PS Series XVS arrays present a better option for meeting service level agreements while helping reduce costs. Read about the benefits in this solution brief.  (ANALYST BRIEF) READ ABSTRACT |

Meet VDI Performance Demands with Optimized Hybrid Arrays by Dell, Inc. April 26, 2011 - (Free Research) In this second part of this series, we take a close look at a recent performance benchmark to evaluate in detail how Dell's innovations reduce complexity, improve performance and lower the cost of VDI. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Case Study: Florida Insurer Drives Service Availability Gains by Hewlett-Packard Company November 30, 2011 - (Free Research) Read this case study to find out how Blue Cross and Blue Shield of Florida combined application lifecycle management (ALM) best practices with performance management software to drive improvements in the performance and availability of their business-critical services.  (WHITE PAPER) READ ABSTRACT |

IT Performance at the Crossroads by Hewlett-Packard Company November 30, 2011 - (Free Research) Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics.  (WHITE PAPER) READ ABSTRACT |

Proving the value of IT by Hewlett-Packard Company November 28, 2011 - (Free Research) This white paper introduces a new executive scorecard that automates data collection and analysis from multiple sources, including third-party products, to provide a single view of IT performance metrics.  (WHITE PAPER) READ ABSTRACT |

Gaining Visibility into IT Performance by Hewlett-Packard Company November 28, 2011 - (Free Research) Read this paper to discover an automated, dashboard-driven, comprehensive system— customizable at the CIO and departmental level— that provides detailed visibility into every aspect of IT performance.  (WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Application Performance Monitoring by Hewlett-Packard Company September 19, 2011 - (Free Research) This paper sets out the five functional dimensions of application performance monitoring (APM) and assesses the current state of its market. A brief study of participating vendors' APM strengths and weaknesses is included.  (ANALYST REPORT) READ ABSTRACT |

What’s New in VMware vSphere 5: Performance by Dell and VMware February 08, 2012 - (Free Research) VMware vSphere 5.0 delivers enhanced performance and scalability to ensure that even the most resource-intensive applications can run on your cloud. Find out about the newest improvements that contribute to faster HA configuration times and failover rates, lower management operational latencies, and higher management operations throughput.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips for Optimizing SQL Server Performance by Quest Software September 28, 2011 - (Free Research) SQL Server performance management requires serious time, energy and patience! In this new white paper by Kevin Kline, discover detailed guidance on the issues you can relate to—from cache trashing to bad T-SQL that can return to haunt your applications.See how to maximize database scalability and efficiency with ease. Read the white paper today.  (WHITE PAPER) READ ABSTRACT |

Unleashing GRC intelligence: Driving performance with insight by IBM October 28, 2011 - (Free Research) OpenPages 6 empowers managers with the ability to reduce loss and improve performance through deep insight into enterprise-wide governance, risk, and compliance initiatives.  (WHITE PAPER) READ ABSTRACT |

Why Greater Performance Per-Core Matters for Server Virtualization by Dell, Inc. and Intel February 06, 2012 - (Free Research) When it comes to server virtualization performance, not all processing cores are created equal.  Learn why choosing servers with greater performance per core can be more important than choosing the server with the highest core count. Discover how higher performance cores can help you save on licenses and provide greater responsiveness.  (VIDEO) READ ABSTRACT |

Transform your Service Organization Into a Performance-Driven Leader by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) This white paper explains how you should balance customer service and organization efficiency by using performance data.  (WHITE PAPER) READ ABSTRACT |

Enterprise Reporting Sound Step to Performance Managements by IBM January 24, 2012 - (Free Research) Using enterprise reporting, an organization can progressively address immediate reporting needs, use business intelligence (BI) capabilities to acquire greater insight, extend BI to more users and prepare a platform for the future that includes the implementation of performance management.  (WHITE PAPER) READ ABSTRACT |

ESSENTIAL PERFORMANCE TOOLS FOR SQL SERVER DBAS by Idera February 02, 2012 - (Free Research) Optimizing SQL Server performance can be a daunting task, especially for an increasing number of reluctant DBAs faced with managing their organization’s SQL Server databases, despite little training. This white paper provides a high-level overview of core SQL Server performance concepts and an overview of essential SQL Server performance tools.  (WHITE PAPER) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc. January 27, 2012 - (Free Research) This white paper addresses HR challenges and metrics solutions for improving operations.  (WHITE PAPER) READ ABSTRACT |

Performance Management: What the Mid-Market Can Learn from Large Enterprises by SAP America, Inc. January 27, 2012 - (Free Research) This white paper features results from a study by Aberdeen Group on mid-sized (or mid-market) organization on performance management.  (ANALYST REPORT) READ ABSTRACT |

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