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Four Key Ingredients for Successful Mobile Services by Hewlett-Packard Company September 01, 2009 - (Free Research) To compete and succeed in the changing market, service providers need to enhance their voice offerings and at the same time deliver innovative new experiences for their customers. In this white paper, we present four key ingredients for making this approach work.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Improving Network Security: An Out-of-the-Box Approach by ArcSight, Inc. September 11, 2009 - (Free Research) This video provides a short primer on VoIP and an attackers' objective.  (VIDEO) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

Networking and Unified Communications by CDW Corporation September 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.  (WHITE PAPER) READ ABSTRACT |

Converging Voice and IT Networks to Mobilize the Enterprise by Hewlett-Packard Company September 2009 - (Free Research) Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.  (WHITE PAPER) READ ABSTRACT |

Convergence That Makes Sense - Bringing Together Voice and Data Networks by Hewlett-Packard Company September 2009 - (Free Research) Converged voice and data networks are becoming a major part of every IT strategy. There are significant advantages in bringing together voice, video, e-mail, instant messaging, business data, and office applications in a single, integrated network. Convergence is not just about cost savings anymore.  (WHITE PAPER) READ ABSTRACT |

The BI Survey 8: The World's Largest Independent BI Survey by Board International September 2009 - (Free Research) Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world's largest independent survey of Business Intelligence and Performance Management users.  (WHITE PAPER) READ ABSTRACT |

Intel® Xeon® Processor 5500 Series - An Intelligent Approach to IT Challenges by Insight & Intel October 2009 - (Free Research) The Intel® Xeon® processor 5500 series provides a foundation for IT management to refresh existing or design new data centers to achieve greater performance while using less energy and space, and dramatically reducing operating costs.  (PRODUCT OVERVIEW) READ ABSTRACT |

Reduce Cost and Improve Service Levels with Application Performance by IBM December 2009 - (Free Research) Check out this webcast to learn how to reduce cost and improve service levels with application performance monitoring simplification.  (WEBCAST)

Service Management: Minimizing and Avoiding Downtime by IBM December 2009 - (Free Research) Adrian Mitu, of IBM, discusses the importance of service availability and performance. Companies need to be more effective at solving service problems-- by minimizing service downtime and reducing the number of incidents.  (WEBCAST)

Enterprise Performance Management - Financial Excellence and Beyond by SAP AG February 2008 - (Free Research) Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.  (WHITE PAPER) READ ABSTRACT |

The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution by SAP AG November 2007 - (Free Research) Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.  (WHITE PAPER) READ ABSTRACT |

Financial Performance Management: Optimize Financial Performance for a Competitive Edge by SAP AG January 2009 - (Free Research) Applications for financial performance management, part of SAP® solutions for enterprise performance management, cover the full life cycle of financial management and put you in control of performance.  (ARTICLE) READ ABSTRACT |

High Technology Manufacturers Journey to Best in Class Performance by SAP AG January 2009 - (Free Research) This report highlights the process, organization, knowledge management, performance and technology characteristics of High Tech manufacturers that enable their elevated performance.  (WHITE PAPER) READ ABSTRACT |

SAP for Public Sector: Solutions for State and Local Government by SAP AG January 2005 - (Free Research) Learn how you can deliver more services with fewer tax dollars and deliver unparalleled public value, lower cost of ownership and scalability to grow affordably over time.  (WHITE PAPER) READ ABSTRACT |

The Financial Close: Optimizing Performance and Driving Financial Excellence by SAP AG June 2009 - (Free Research) The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls  (WHITE PAPER) READ ABSTRACT |

Spend Analytics: A Foundation for Procurement Performance Management by SAP America Inc October 2008 - (Free Research) Read this white paper from SAP for an interview with Kathleen Wilhide, research director of IDC’s Compliance and Business Performance Management Solutions program.  (WHITE PAPER) READ ABSTRACT |

Unleashing Application Performance with Solid-State Drivers and Sun Servers by Sun Microsystems, Inc. and Intel Corporation March 2009 - (Free Research) This paper is intended for executives and managers and tells how Sun servers equipped with Flash-enabled solid-state drives (SSDs) offers dramatic improvements to HPC, Web 2.0, and data center application performance.  (WHITE PAPER) READ ABSTRACT |

End User Performance - Building and Maintaining ROI by SAP AG January 2006 - (Free Research) In this white paper, explore how organizations are achieving strong returns on investment on their information technologie endeavors and investments by emphasizing user performance.  (WHITE PAPER) READ ABSTRACT |

SCALING VIRTUAL DESKTOPS ON SUN FIRE™ X4450 SERVERS: Evaluating Performance and Capacity with VMware by Sun Microsystems, Inc. and Intel Corporation March 2009 - (Free Research) Managing desktop environments across the enterprise can be challenging for many organizations. Virtualization of desktop systems is an increasingly popular solution, but requires scalability and balanced design for successful implementation. This white paper discusses the use of Sun Fire X4450 servers as a virtual desktop infrastructure platform.  (WHITE PAPER) READ ABSTRACT |

A Performance Comparison of Current and Previous Generation Dell OptiPlex Desktop Systems by Dell, Inc. and Intel October 2009 - (Free Research) Dell Inc. commissioned Principled Technologies to run a set of performance tests on a mix of current and previous generation Intel® processor-based Dell™ OptiPlex™ desktop systems. The following report details performance testing procedures and provides key findings obtained.  (ANALYST REPORT) READ ABSTRACT |

A Feature and Performance Analysis of the Intel vPro Technology-Based Dell Latitude E6400 Notebook System Running Windows 7 by Dell, Inc. and Intel October 2009 - (Free Research) Dell commissioned Principled Technologies to analyze the features and performance of the Dell Latitude E6400 notebook system running Windows 7. This system and several comparison systems were tested. In this analyst report, you'll learn more about this Dell solution and discover key findings as a result of testing these systems.  (ANALYST REPORT) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc November 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.  (WHITE PAPER) READ ABSTRACT |

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