Operational Performance Management 101: Everyone Measures KPIs by Actuate Corporation.. View this webinar to learn how Operational Performance Management provides the framework necessary to align different parts of an organization using proven methodologies and more... >> Discover more offerings from Actuate Corporation..
		Enterprise Performance Management - Financial Excellence and Beyond by SAP America, Inc.. Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor more... >> Discover more offerings from SAP America, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Actuate Performancesoft Suite: Performance Management Solution by Actuate Corporation. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Implementing balanced scorecard with ERP by IFS February 2008 - (Free Research) MSA's Michael Kennelly discusses Balanced Scorecard and how tools like IFS Applications can help you implement this innovative system.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Spotlight on Oracle-- Rapidly Discover Oracle Performance Bottlenecks by Quest Software, Inc Spotlight on Oracle enables real-time diagnostics, providing the fastest way to find and fix performance bottlenecks in your Oracle database environment.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Foglight - Application Management to Unify IT and the Business by Quest Software, Inc Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire application infrastructure to the true root-cause of a problem.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

HP Non-Stop Multi-core Architecture by Hewlett-Packard Company September 2008 - (Free Research) Learn about the new HP Integrity NonStop BladeSystem, which delivers a highly available, fault-tolerant, linearly scalable system that also dramatically increases performance, reduces costs and complexities, saves floor space…  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enabling End-to-End IT Management with Microsoft System Center by Quest Software, Inc September 2008 - (Free Research) In this white paper, Enterprise Management Associates discuss how Quest can expand the power of Microsoft System Center for true end-to-end IT management.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc January 2008 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE) GO TO DETAILED REPORT

Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Enterprise Performance Management: The Next Generation of Performance Management and BI by Oracle Corporation. July 2008 - (Free Research) Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance.  (VIRTUAL TRADE SHOW) READ ABSTRACT | GO TO VIRTUAL TRADE SHOW

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Green Data Center - A Symantec Green IT Guide for Government Agencies by Carahsoft Technology Corp September 2008 - (Free Research) Growing environmental, energy-cost, and space-planning concerns have moved conservation to the top of many agendas - calling for agencies to develop a plan to both reduce costs and energy consumption. Learn how government agencies can chart an energy-efficient future that doesn’t depend on painful compromise.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

VKernel: Cost Visibility, Chargeback and Capacity Virtual Appliance by VKernel March 2008 - (Free Research) VKernel is the only VMware Certified Suite of Virtual Appliances for Cost Visibility, Chargeback and Capacity. When your organization is scaling up its ESX environment having visibility into IT costs from business users is a must.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eSPC by Infinity QS eSPC is a Statistical Process Control (SPC) solution that collects and analyzes quality data in real-time.  (ASP) GO TO DETAILED REPORT

ITIL is Gaining Momentum but the Data Center Is Slow to Adopt by Aperture Technologies, Inc February 2008 - (Free Research) ITIL is the only comprehensive, non-proprietary framework available for the planning, provisioning and support of IT services.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Akamai Services for the High Tech Industry by Akamai Technologies. Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.  (SERVICE) GO TO DETAILED REPORT

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