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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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The Two Faces of Risk by SAP AG
June 02, 2009 - (Free Research)
Traditional approaches to risk management emphasize mitigation, focusing on
the readily apparent risks facing a company in the areas of security, privacy,
credit, regulatory, technology, fraud and more. These threats are, of course, important and must be addressed.
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Best Practices in Creating a Strategic Finance Function by SAP AG
January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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VUE Software: Enterprise Incentive Management by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
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Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy by BlackBerry
November 02, 2009 - (Free Research)
The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.
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Case Study: Clear Channel by Hewlett-Packard Company
September 28, 2007 - (Free Research)
After expanding their business into other markets across the globe, international media company Clear Channel found their current accounting and billing systems needing an upgrade. Read this case study and learn Clear Channel's solution.
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2009 IT Skills and Salary Report by Global Knowledge
March 03, 2009 - (Free Research)
Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.
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Keeping Cool In The Data Center: A High-Efficiency Modular Solution by Alcatel-Lucent
December 10, 2009 - (Free Research)
This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits.
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HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company
September 01, 2009 - (Free Research)
Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
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The Fundamentals of a Successful Managed Services Practice by N-able Technologies
December 01, 2009 - (Free Research)
If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services.
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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software
April 2009 - (Free Research)
As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
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The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent
November 2009 - (Free Research)
Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.
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eGuide: 7 Security Questions to Ask Your SaaS Provider by Panda Security
November 2009 - (Free Research)
Outsourcing an application means your organization relinquishes some control. In this article Heather Clancy will offer seven questions that you should resolve with your provider before investing in SaaS.
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What Every Managed Service Provider Should Know About Cloud Storage by Iron Mountain Digital
November 2009 - (Free Research)
Cloud storage presents Managed Service Providers an exciting opportunity to help customers accommodate data growth, but can raise doubts about security, privacy, and compliance. As THINKStrategies notes, choosing the right cloud storage partner is essential to maintaining customers’ trust.
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Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent
November 2009 - (Free Research)
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
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DR in the Cloud Checklist by i365, A Seagate Company
November 2009 - (Free Research)
Tune into this podcast for a cloud computing disaster recovery (DR) checklist. Learn about various DR approaches for your cloud computing environment. Find out how to secure your data and how to get your DR objectives met by your cloud provider.
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Maintaining DR Objectives in the Cloud by i365, A Seagate Company
November 2009 - (Free Research)
In this webcast, learn how to ensure your disaster recover (DR) needs are met by your cloud provider. Gain insight into the differences between standard and cloud-based DR approaches and how to incorporate your exiting DR plans.
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