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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.  (CASE STUDY) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP AG January 23, 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.  (WHITE PAPER) READ ABSTRACT |

The Two Faces of Risk by SAP AG June 02, 2009 - (Free Research) Traditional approaches to risk management emphasize mitigation, focusing on the readily apparent risks facing a company in the areas of security, privacy, credit, regulatory, technology, fraud and more. These threats are, of course, important and must be addressed.  (WHITE PAPER) READ ABSTRACT |

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees by IBM October 01, 2009 - (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.  (WHITE PAPER) READ ABSTRACT |

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT)

Robot/ SCHEDULE Enterprise: Brings Cross-Platform Success to Key Energy Services by Help/Systems October 19, 2009 - (Free Research) Learn how Key Energy Services, Inc., the largest rig-based oil well services company in the industry, is using Robot/SCHEDULE - the automated, job scheduler and batch management software across multiple platforms.  (CASE STUDY) READ ABSTRACT |

Case Study: Clear Channel by Hewlett-Packard Company September 28, 2007 - (Free Research) After expanding their business into other markets across the globe, international media company Clear Channel found their current accounting and billing systems needing an upgrade. Read this case study and learn Clear Channel's solution.  (CASE STUDY) READ ABSTRACT |

Emerging Opportunities for Accounting Firms in a Changing Economy by BlackBerry October 05, 2009 - (Free Research) In this research report, we examine five of the critical issues that are creating new opportunities for the accounting profession and nine key strategies for obtaining competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy by BlackBerry November 02, 2009 - (Free Research) The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.  (WEBCAST) READ ABSTRACT |

2009 IT Skills and Salary Report by Global Knowledge March 03, 2009 - (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.  (WHITE PAPER) READ ABSTRACT |

Lean Scheduling and Execution by SAP AG May 01, 2007 - (Free Research) This benchmark study showcases the operational performance benefits manufacturers are currently enjoying due to the adoption of Lean scheduling and execution principles.  (ANALYST REPORT) READ ABSTRACT |

Avoid Overlooking the Growing Fraud Threat When Planning AP Automation by SAP America Inc December 11, 2009 - (Free Research) This paper discusses how automated AP can help reduce a great portion of frauds and schemes with less human "touch points" involved in invoice processing which translates to less chances for dishonest employees to falsify invoice data or otherwise manipulate the AP process for personal gain.  (WHITE PAPER) READ ABSTRACT |

Enterprise Content Meets Enterprise Business Processes: Open Text and SAP's Joint Solution by SAP America Inc December 11, 2009 - (Free Research) This paper discusses how organizations can bring this content into their enterprise business processes, so it is an integral part of those business processes. To accomplish this requires the integration of enterprise applications with ECM systems. Read on to learn the high-level business needs and pain points driving this integration trend.  (ANALYST REPORT) READ ABSTRACT |

Automating Data Flows to Your Business Intelligence System by Tidal Software December 10, 2009 - (Free Research) This paper discusses Bad data, or data that is not current, has another, broader impact in leading to distrust of the system. And when the BI system cannot be fully relied on, its uses rapidly become limited. Read on to learn how to achieve trustworthy BI with complete, in-depth visibility and full control over the fragile dataflow processes.  (WHITE PAPER) READ ABSTRACT |

E-book: Planning upgrades in global SAP environments: Best practices, common pitfalls and real-world advice by Atos Origin December 10, 2009 - (Free Research) In this e-book, find out what you need to know before embarking on a global SAP upgrade project. Learn best practices and tips for global SAP upgrades. Read a real-world case study about an SAP upgrade for a major multinational - and discover insider advice about the most common pitfalls of global upgrades - and how to avoid them.  (EBOOK) READ ABSTRACT |

Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses by SAP AG October 26, 2009 - (Free Research) The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.  (WHITE PAPER) READ ABSTRACT |

Aligning For a More Successful Business and IT Development Paradigm by Active Endpoints, Inc. September 09, 2009 - (Free Research) This paper examines how the adoption of SOA (Service Oriented Architecture) can significantly improve Business and IT alignment.  (WHITE PAPER) READ ABSTRACT |

Differentiating Hardware- and Software-based Data De-duplication by Symantec Corporation February 2008 - (Free Research) Data de-duplication eliminates redundant data, saving valuable storage space, also it may be deployed via hardware- or software-based approaches-each having advantages and trade-offs.  (WHITE PAPER) READ ABSTRACT |

The Importance of Measuring ROI: The Indicator of Business and IT Performance by SAP AG December 2008 - (Free Research) A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes.  (WHITE PAPER) READ ABSTRACT |

Reuse the Business Rules that Run Your Business by Micro Focus, Ltd December 2009 - (Free Research) This webcast shows you how you can accelerate the discovery, documentation, and organization of business rules hidden deep within enterprise applications and gain better understanding business logic, organizations can increase the adaptability of their enterprise applications and respond quicker to the need for change.  (WEBCAST) READ ABSTRACT |

Increase Customer Satisfaction and Optimize Business Performance by Improving Your Fax System by Esker Inc. November 2009 - (Free Research) The paper will discuss key factors to consider with regard to fax technology, the impact of your faxing system on business processes, product selection and project execution. This paper advises an approach centered around choosing a vendor who is still paying close attention to fax communication as it relates to business processes.  (WHITE PAPER) READ ABSTRACT |

Optimize Savings and Maximize Efficiency with 100% Electronic AR Invoicing by Esker Inc. October 2009 - (Free Research) This paper examines solutions, both traditional software and Software as a Service models, with a proven track record in helping companies make the transition to 100% electronic AR invoicing.  (WHITE PAPER) READ ABSTRACT |

Pragmatic BPM and SOA Virtual Seminar by SearchSOA.com December 2009 - (Free Research) This free, one-day virtual seminar provides insight into useful business process management (BPM) design patterns and how to effectively link the business and modern software services. Attend to hear our experts explore the truths and myths of BPM and service-oriented architecture (SOA) as well as agile approaches to BPM and SOA.  (VIRTUAL SEMINAR) READ ABSTRACT |

Boosting Agility by Reusing Existing Assets: Discover, Manage, and Reuse Business Rules Embedded Within Existing Applications by Micro Focus, Ltd October 2009 - (Free Research) Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.  (WHITE PAPER) READ ABSTRACT |

Context is King: Practical Rule Mining-- Accelerating the Discovery and Reuse of Existing Business Rules by Micro Focus, Ltd November 2009 - (Free Research) This paper explores how contextualization and insight into existing applications accelerates the discovery and transformation of logic into refined, true business rules. It also includes a discussion of best practices around this semantic capture of technical rules and their abstraction into business rules.  (WHITE PAPER) READ ABSTRACT |

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