Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels. 

Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions. 

Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 

Go beyond software license fees when evaluating a portal solution. Learn about trends in the portal market, what’s driving demand, cost drivers for portal projects and how to evaluate commercial vs. open source portal solutions. This webcast will show how to drive innovation, deliver exceptional web experiences, and realize tangible business value. 

The TERA1100 Portal Processor is designed to be integrated into a Desktop Portal, a small device at the end-user's desk. 

If your organization is considering deploying a new portal or migrating from one solution to another, IBM can help you make an educated and benefits-focused decision. This evaluation guide takes a scenario-based approach to help you navigate the portal decision criteria based on your current business priorities. 

Check out this white paper to see how identity and context virtualization delivers integrated identity, a richer security profile, and contextual search across all your data. 

This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation. 

This article in our Royal Holloway Information Security series looks in detail at two key principles necessary for secure payments: fair exchange and non-repudiation. 

Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals. 

The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 

Bonus payments have long been a feature of the reward package for most IT professionals, but when the UKeconomy went into freefall during late 2008, many employers either reduced such payments or did away withthem altogether. 

Enterprises are striving to accelerate their businesses by sharing core business data across all channels. Learn how you can strengthen your organization's portal(s), improve customer security and inspire customer confidence.