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Ocean County Utilities Authority Gains Efficiencies in AP by Perceptive Software October 18, 2010 - (Free Research) Join Ocean County Utilities Authority (OCUA) for an inside look at how the organization has taken document imaging to a new level in accounts payable - turning early success into a complete enterprise content management (ECM) strategy. View this webcast to learn more.  (WEBCAST) READ ABSTRACT |

Case Study: Mid-Carolina Electric Cooperative, Inc. by Perceptive Software August 02, 2010 - (Free Research) Read this case study of Mid-Carolina Electric Cooperative, Inc. to learn how replacing its old document imaging system with a new low-maintenance full-featured document management, imaging and workflow suite improved allowed for better information sharing and document availability, faster customer service and increased productivity.  (CASE STUDY) READ ABSTRACT |

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.  (WHITE PAPER)

Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving Over 50% Cost Savings and Improving Service Levels by Micro Focus, Ltd October 2009 - (Free Research) In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved.  (CASE STUDY) READ ABSTRACT |

Insight Wireless and Managed Services Case Study by Insight November 2012 - (Free Research) This case study will show you how Presbyterian Communities of South Carolina was able to implement a powerful wireless system that helped them communicate essential medical data securely and seamlessly across five scattered facilities, ultimately improving the lives of their residents. Read on to learn more.  (CASE STUDY) READ ABSTRACT |

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

South Windsor, Conn. Improves Efficiency and Optimizes Manpower with a Mobile GPS Solution by BlackBerry December 2008 - (Free Research) South Windsor, Conn., is using smartphones to track the locations of public works crews in real time, enabling increased productivity and reduced operational costs. This is made possible by the combined use of BlackBerry smartphones, Freeance applications and existing GIS data. Read this case study to learn more!  (CASE STUDY) READ ABSTRACT |

Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Most customers today interact with businesses on the web, so it's crucial that your organization's web presence meets their expectations. Read this presentation transcript from a webcast outlining the tools needed to help your business deliver an engaging, personalized online customer experience, starting with your web content management strategy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Dimension Data Helps South Carolina Department of Social Services Achieve Rapid Network Upgrade and Maintain Top Performance with Uptime Powered by Cisco Services Support by Dimension Data February 2010 - (Free Research) Faced with limited time and money to upgrade its network and network support, the South Carolina Department of Social Services determined it needed a new services partner to provide world-class expertise and support. Learn how they used Uptime powered by Cisco Services to achieve a seamless upgrade of their network infrastructure and more.  (CASE STUDY) READ ABSTRACT |

Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM March 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions.  (CASE STUDY) READ ABSTRACT |

Capturing a Competitive Advantage with a Secure Payments Infrastructure by Intel May 2011 - (Free Research) A number of factors are driving financial institutions to re-evaluate their payment methods.  These factors include regulations such as Single Euro Payments Area in Europe, which calls for new payment vehicles for customers. Find out how one financial institution was able to meet compliance demands by utilizing a secure payments infrastructure.  (WHITE PAPER) READ ABSTRACT |

SonicWALL PCI Compliance Solution Brief by SonicWALL February 2011 - (Free Research) The Payment Card Industry (PCI) Data Security Standard (DSS) applies to any organization that processes, transmits or stores payment card transactions or cardholder information. PCI applies not only to retailers but also to any business that accepts a single payment card transaction, no matter the size or industry.  (WHITE PAPER) READ ABSTRACT |

Fair exchange protocols with anonymity and non-repudiation for payments by ComputerWeekly.com May 2013 - (Free Research) This article in our Royal Holloway Information Security series looks in detail at two key principles necessary for secure payments: fair exchange and non-repudiation.  (ESSENTIAL GUIDE) READ ABSTRACT |

How to Use Mobile Payment Collection Technology to Boost Profitability by Intermec April 2012 - (Free Research) Explore the ins and outs of mobile payment collection: how mobile payment collection systems work, what components are needed for it to work, and how your organization can benefit by implementing its use.  (WHITE PAPER) READ ABSTRACT |

Briefing: Handheld PCs, smart phones and mobile payments. by ComputerWeekly.com April 2012 - (Free Research) The latest trends, market research and analysis, on handheld PCs, smartphones, and the mobile payment market from KPMG.  (IT BRIEFING) READ ABSTRACT |

Mobile payment technology - a buyer's guide by ComputerWeekly.com November 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”  (WHITE PAPER) READ ABSTRACT |

CW+: Mobile payments market opportunities for business by ComputerWeekly.com December 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”  (WHITE PAPER) READ ABSTRACT |

Latest IT bonus figures - what are IT professionals earning ? by ComputerWeekly.com November 2010 - (Free Research) Bonus payments have long been a feature of the reward package for most IT professionals, but when the UKeconomy went into freefall during late 2008, many employers either reduced such payments or did away withthem altogether.  (WHITE PAPER) READ ABSTRACT |

University of South Florida secures big data with Dell SonicWALL by Dell, Inc. November 2012 - (Free Research) In order to keep up with dramatic increases in network traffic, the The University of Southern Florida's Pediatric Epidemiology Center needed to upgrade the processing capacity of its firewall. In addition, it needed an effective anti-spam solution. Check out this short case study to learn more.  (WHITE PAPER) READ ABSTRACT |

Success Story: The New South Wales Fire Brigades by SUSE March 2012 - (Free Research) In this resource, learn how one organization moved its SAP applications to a virtualized SUSE Linux Enterprise Server to improve the availability and performance of mission-critical services while significantly reducing infrastructure costs.  (WHITE PAPER) READ ABSTRACT |

Using Microsoft Active Directory to Address Payment Card Industry (PCI) Data Security Standard Requirements in Heterogeneous Environments by Centrify Corporation September 2012 - (Free Research) This white paper outlines the business and technical case for centralizing administration. Learn more about the steps to take with user authentication and access controls as well as how to provide accountability through direct auditing of user activities.  (WHITE PAPER) READ ABSTRACT |

Mobile Payments Gain New Momentum in Evolving US Market by BlackBerry August 2010 - (Free Research) As a result of increasingly dynamic mobile users and an expanding base of smartphones, a growing array of payment mechanisms is reaching the market to take advantage of the power and flexibility of mobile devices. Continue reading to learn how mobile payment is evolving in the US Market.  (ANALYST REPORT) READ ABSTRACT |

The NFC Retail Opportunity by ComputerWeekly.com May 2012 - (Free Research) This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing for senior IT professionals on the opportunities for NFC mobile payment technology, markets and trends.  (ANALYST REPORT) READ ABSTRACT |

Cisco PCI Compliance Services by Cisco Systems, Inc. July 2008 - (Free Research) Cisco PCI Compliance Services assist companies in achieving and maintaining PCI compliance. Read about vulnerability and gap assessments, remediation work to achieve compliance, and continuous monitoring to maintain PCI compliance.  (WHITE PAPER) READ ABSTRACT |

Streamlined corporate payment systems: Increase flexibility, save time and money by IBM August 2011 - (Free Research) This white paper explores how business process management (BPM) can be used to streamline corporate payment operations for increased customer satisfaction and significantly reduced operational costs.  (WHITE PAPER) READ ABSTRACT |

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